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Prime Time Agency

Customer Service Representative

Posted 22 days ago
$45000 - $60000 per year
0-2 years experience
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AI Summary

The Customer Service Representative will manage client inquiries via phone, email, and in-person while maintaining accurate records. They are also responsible for assisting with policy updates, payments, and scheduling appointments.

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry 
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. 


Responsibilities
  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review audits and/or policies
  • Collaborate with colleagues to provide comprehensive customer service
Qualifications
  • Knowledge of insurance products
  • High school diploma/GED required, Bachelor’s degree preferred
  • Excellent customer service skills
  • Highly organized with strong time management skills
  • Familiarity with Microsoft Office and other software applications

Flexible work from home options available.

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