Client Services Specialist

About the Opportunity

We are looking for motivated individuals who enjoy working with people, researching solutions, and providing dependable support. As a Client Services Specialist, you will help travelers organize the details of upcoming vacations while delivering professional and responsive service throughout the planning process.

Rather than focusing on one part of a reservation, you will assist with a variety of client needs, from gathering initial trip requirements and exploring vacation possibilities to coordinating selected arrangements and preparing clients for departure.

Previous travel-industry experience is not required. Training, supplier education, planning resources, and ongoing guidance are provided for individuals who are ready to learn and develop their skills.

What You'll Be Doing

• Welcome client inquiries and gather information about upcoming vacation plans
• Learn about each traveler's preferred destinations, dates, interests, budget considerations, and trip priorities
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages using approved resources
• Compare travel products and identify options that meet individual client requests
• Provide clear information about available choices so travelers can make informed decisions
• Assist clients with coordinating selected accommodations, transportation, activities, and other travel services
• Use authorized supplier platforms and company systems to organize requested arrangements
• Keep individual reservation components organized as vacation plans develop
• Prepare and share confirmations, schedules, itinerary information, and applicable travel documentation
• Monitor upcoming deadlines and follow up regarding information or decisions still needed from clients
• Maintain communication with travelers as their plans progress and departure approaches
• Respond to questions regarding reservations, schedules, documentation, and trip preparations
• Assist with routine reservation adjustments, cancellations, date changes, and special requests
• Review traveler names, dates, services, and reservation information for accuracy and completeness
• Maintain detailed client profiles, communication notes, requests, and booking records within company systems
• Continue developing travel knowledge through destination education, supplier resources, and virtual training

What You'll Receive

• 100% remote opportunity within approved regions
• Flexible full-time and part-time scheduling options
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Ongoing mentorship and team guidance
• Access to approved supplier and travel-planning resources
• Destination education and supplier-learning opportunities
• Opportunities to develop skills in client service, travel research, communication, and coordination
• Continued professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Access to qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment
• Ongoing educational and skill-development resources

Qualifications

We value individuals who are dependable, organized, comfortable communicating with customers, and willing to learn.

• Strong written and verbal communication abilities
• Professional, friendly, and customer-focused approach
• Effective listening and information-gathering skills
• Ability to build positive relationships with clients
• Strong organizational and prioritization abilities
• Careful attention to traveler information, dates, deadlines, and reservation details
• Ability to manage several client requests and planning responsibilities at the same time
• Comfortable conducting online research and comparing different options
• Willingness to learn reservation systems, supplier platforms, and digital tools
• Comfortable communicating through phone, email, messaging, and virtual platforms
• Adaptable when travel availability, schedules, or client preferences change
• Practical problem-solving skills and a resourceful approach to everyday questions
• Dependable follow-up and effective time-management habits
• Self-motivated and capable of completing responsibilities independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countries