Customer Support Compliance Specialist - German language

This is a remote position.

We are looking for a detail-oriented and customer-focused Customer Support Compliance Specialist to join our team. In this role, you will be responsible for handling customer requests and documentation, ensuring data accuracy and compliance with internal procedures, providing high-quality customer support, and collaborating with various internal teams to ensure smooth and efficient operations.

Key Responsibilities

First Level Support & Documentation

• Handle customer requests and documentation as part of First Level Support.
  
• Review, track, and send vehicle-related documentation.
  
• Verify the accuracy and completeness of information in internal systems.
  
• Maintain and regularly update administrative documentation.
  
• Ensure that documentation and processes are handled in accordance with internal procedures and compliance requirements.
  

Customer Support

• Communicate directly with customers and sellers via phone and email.
  
• Respond to inquiries related to vehicle purchases, payments, and delivery.
  
• Provide professional, friendly, and efficient customer support.
  
• Handle and resolve day-to-day customer inquiries in line with established procedures and guidelines.
  

Collaboration with Internal Teams

• Work closely with Sales, Account Management, Demand, and other internal teams.
  
• Share relevant information to support process improvements and maintain a high quality of service.
  
• Collaborate across departments to ensure efficient processes and consistent application of internal procedures.
  

Complaint Management

• Receive, record, and process customer complaints in accordance with internal procedures.
  
• Resolve customer complaints and concerns in a timely and professional manner.
  
• Approach customer issues with empathy while ensuring that solutions are aligned with company policies and compliance requirements.
  

• Minimum C1 level of German (spoken and written)
  
• Intermediate level of English
  
• Previous experience in customer support or a compliance-oriented environment is a plus
  
• Strong communication, problem-solving, and interpersonal skills
  

What we offer:

• Opportunity to work with a globally recognized automotive brand
  
• Competitive salary package
  
• Friendly, multicultural team and supportive working environment
  
• Structured onboarding and ongoing training
  
• Remote position with occasional office visits