Customer Service Manager (Remote)

We're partnering with a fast-growing global technology and operations company that serves customers across North America, Europe, and Latin America.

The company operates with a fully remote team distributed worldwide and is looking for a Customer Service Manager to lead and scale its customer support operation.

The Opportunity

This person will be responsible for leading a high-performing customer service team, improving operational processes, driving customer satisfaction, and acting as a key bridge between customers and internal teams.

You'll work closely with leadership, operations, sales, and product stakeholders to ensure a world-class customer experience while helping the business scale efficiently.

What You'll Do

• Lead, coach, and develop a distributed customer service team.

• Act as the escalation point for critical customer issues.

• Improve workflows, service quality, and operational efficiency.

• Track and analyze customer experience metrics and team performance.

• Partner with cross-functional teams to improve the customer journey.

• Build processes, documentation, and knowledge management systems.

• Drive initiatives focused on retention, satisfaction, and customer loyalty.

What We're Looking For

• 5+ years of experience in Customer Success, Customer Support, Customer Experience, or Customer Service.

• Previous experience managing teams.

• Strong stakeholder management and communication skills.

• Experience working in fast-paced environments such as startups, technology companies, e-commerce, or high-growth businesses.

• Data-driven mindset with strong analytical and problem-solving abilities.

• Advanced English communication skills.

• Ability to work aligned with US business hours.

Nice to Have

• Experience managing globally distributed teams.

• Background in e-commerce, marketplaces, manufacturing, or operations-heavy businesses.

• Experience implementing support processes and service excellence frameworks.

Why Consider This Opportunity

• Fully remote role.

• International exposure and collaboration with global teams.

• High autonomy and ownership.

• Opportunity to build and scale customer experience operations within a growing business.

Location: Remote (LATAM preferred)

English required.