Handle customer inquiries via phone, email, and chat to provide accurate resolutions and policy information. Document customer requests and identify trends to improve the overall customer experience.
Remote Support Jobs (9,656)
Job category = Support
Lead and coach a team of Customer Care Center associates to provide exceptional service and meet company metrics. Manage escalated customer calls and implement operational changes to drive customer retention and loyalty.
Provide outbound phone support to patients and healthcare providers to coordinate medication refills and answer inquiries. Manage insurance claims, rejected claims, and prior authorizations to ensure patient access to medication.
Provide outbound phone support to healthcare providers and patients to coordinate medication refills and answer inquiries. Manage insurance claims, prior authorizations, and serve as the primary point of contact for pharmacy communications.
Provide outbound phone support to patients and healthcare providers to coordinate medication refills and answer inquiries. Manage insurance claims, prior authorizations, and serve as the primary point of contact for pharmacy communications.
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Customer Experience & Operations Consultant 3-US Government (Virtual, US)
Sirva
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Full Time
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4 Weeks Ago
Sirva
Serve as the primary point of coordination for customers during their mobility journey, providing guidance on authorized services and policies. Collaborate with internal teams and external supplier partners to ensure high-quality service delivery and meet client SLAs.
Provide professional customer support via email, chat, and phone while managing fraud prevention and compliance activities. Monitor payment patterns and collaborate with the MLRO to report suspicious transactions.
Conduct outbound calls and emails to customers who purchased spas online to manage delivery expectations. Provide tracking information and answer basic product knowledge questions while adhering to company policies.
Act as a customer advocate by resolving inquiries regarding benefits and claims while documenting all interactions. Educate customers on available resources and collaborate with internal teams to improve service outcomes.
Provide technical support for INNERGY Design and CAD/CAM solutions while resolving client issues via Intercom and Microsoft Dynamics. Collaborate with engineering teams to report bugs and train AI systems to improve self-service resolution rates.
Fund Migrations Operations Support (Philippines)
Belltower Fund Group
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Full Time
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4 Weeks Ago
Belltower Fund Group
Execute end-to-end fund migrations and onboarding of non-registered funds from incumbent administrators to the AngelList platform. Validate migrated financial data including capital accounts, general ledger balances, and waterfall calculations to ensure accuracy.
Provide professional customer support to German-speaking clients via phone, email, and chat. Resolve customer issues efficiently, document interactions in the support system, and provide feedback to management for product improvement.
The role involves managing the IT onboarding and offboarding processes and handling hardware asset lifecycles. Additionally, the specialist will provide remote technical support and resolve helpdesk tickets for a global team.
Provide high-quality technical support via email, chat, and video calls to resolve product issues and maintain high CSAT. Act as a customer advocate by communicating feedback to Product and Engineering teams and contributing to internal and external knowledge bases.
Provide high-quality technical support via email, chat, and video calls while diagnosing and resolving product issues. Act as a customer advocate by communicating feedback to Product and Engineering teams and maintaining internal knowledge bases.
The role involves onboarding new clients, managing account transfers, and serving as a liaison between financial advisors and internal operations. You will also maintain client data in Salesforce and support advisors with performance reports and investment documentation.
Responsible for maintaining, supporting, and improving existing software systems with a focus on stability and troubleshooting. Key tasks include debugging complex issues across the stack, optimizing database queries, and analyzing logs to proactively identify problems.
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Act as the primary subject matter expert to provide deep technical guidance and resolve complex Kubernetes issues for customers. Document best practices and mentor junior team members while participating in an on-call rotation.
Provide exceptional customer support via phone, email, and live chat to assist with product selection and order resolution. Maintain accurate records of interactions and collaborate with other departments to ensure timely delivery.
Provide exceptional customer support via phone, email, and live chat to assist with product selection and order resolution. Maintain accurate records and collaborate with other departments to ensure timely order processing and delivery.
Lead and develop a team of Customer Solutions Engineers across the APJ region to provide high-quality technical support for enterprise customers. Strategize support processes and collaborate cross-functionally to drive product adoption and enhance customer satisfaction.
Act as a trusted advisor for B2B corporate clients via chat, phone, and email to manage orders and build long-term partnerships. Collaborate with marketing and development teams to improve functionality and conduct customer research.
The agent will engage with clients via a live chat platform to provide accurate information and resolve complaints. They are responsible for maintaining detailed interaction records and collaborating with internal teams to ensure a seamless client experience.
Act as a trusted advisor for B2B corporate clients via chat, phone, and email to manage orders and build long-term partnerships. Collaborate with marketing and development teams to improve functionality and research customer needs.
Junior Community Support Specialist - Pepper.pl / Remote (m/f/x)
Atolls
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Full Time
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4 Weeks Ago
Atolls
Moderate user-generated content and mediate disputes within the Pepper.pl community to ensure respectful interactions. Handle user queries and promote community engagement while managing weekend and holiday shifts.
(Call-Focused Role) Virtual Assistant - Customer Service Representative
Remote Insurance
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Full Time
·
4 Weeks Ago
Remote Insurance
Handle 100-150 inbound and outbound service calls daily to resolve customer inquiries and ensure satisfaction. Utilize CRM tools to log interactions and follow standard operating procedures to escalate complex issues.
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Customer Service Representative - Incoming Calls and Admin
Remote Insurance
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Full Time
·
4 Weeks Ago
Remote Insurance
Provide exceptional customer service via phone and email to support insurance agencies. Handle data verification, cross-referencing, and administrative tasks for personal and commercial insurance policies.
Spanish Bilingual Remote Customer Service Representative
VIMO INC
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Full Time
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4 Weeks Ago
VIMO INC
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and resolve inquiries via online chat while adhering to regulated guidelines.
Conduct outbound calls and emails to customers who purchased spas online to manage delivery expectations. Provide tracking information, answer basic product questions, and coordinate with the Customer Care team on escalations.
Academic Support Tutor (m/f/d) | Remote | Flexible | Independent | 20–35€/h
Nachhilfeunterricht
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Full Time
·
4 Weeks Ago
Nachhilfeunterricht
Provide private tutoring for primary school students in basic subjects like Math, German, and English. Support students with homework, lesson comprehension, and the development of positive learning habits.
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