As a Field Support Manager, you will deliver exceptional customer experience by providing advanced technical support and collaborating with R&D on new product launches. You will also lead dealer training, assist at trade shows, and create technical publications.
Remote Support Jobs (9,127)
Job category = Support
The role involves monitoring and coordinating technical support tickets to ensure contractual SLAs are met while managing critical incident efforts. The analyst will partner with stakeholders to drive product fixes and process enhancements to improve the overall customer experience.
The role focuses on managing daily L2 support operations, including queue management, case escalations, and mentoring team members. It also involves creating knowledge articles, troubleshooting technical issues, and collaborating with external teams to update workflows.
Provide high-quality customer support via phone, email, SMS, and chat, focusing on assisting pharmacists with registration and ordering. Handle technical troubleshooting, record interactions in CRM, and escalate complex issues to higher support levels.
Provide high-quality customer support via phone, email, SMS, and chat, focusing on assisting pharmacists with registration and ordering. Handle technical troubleshooting, record interactions in CRM, and escalate complex issues to higher support levels.
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Provide first-level technical support by managing incoming calls, emails, and alerts while documenting incidents in the ITSM tool. Monitor critical infrastructure and escalate complex issues to higher-level support teams to ensure SLA compliance.
Abteilungsleiter:in Remote Control Center Support (m/w/d)
KNAPP AG
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Full Time
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2 Weeks Ago
KNAPP AG
You will lead and manage the Remote and Multi-Site Control Center Support team, ensuring smooth execution of support tasks and processes. Additionally, you will oversee the quality assurance of your team's work and support them in escalation and complaint management.
Lead end-to-end HubSpot onboarding and implementation projects to translate client business goals into scalable CRM solutions. Design and optimize RevOps processes across Sales, Marketing, and Customer Success while managing data migrations and reporting dashboards.
Crisis Support Specialist - Sat-Tues, 10p-8a
Healthsource Integrated Solutions Inc
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Full Time
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2 Weeks Ago
Healthsource Integrated Solutions Inc
Provide crisis and suicide intervention, supportive counseling, and care coordination via phone, text, and chat. Assess immediate needs and facilitate referrals to community behavioral health and substance use services.
Crisis Support Specialist - Wed-Sat ,7p-5a
Healthsource Integrated Solutions Inc
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Full Time
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2 Weeks Ago
Healthsource Integrated Solutions Inc
Provide crisis and suicide intervention, supportive counseling, and care coordination via phone, text, and chat. Assess immediate needs and facilitate referrals to community behavioral health and substance use services to ensure safety and well-being.
Crisis Support Specialist - Wed - Sat 8a-6p
Healthsource Integrated Solutions Inc
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Full Time
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2 Weeks Ago
Healthsource Integrated Solutions Inc
Provide crisis and suicide intervention, supportive counseling, and care coordination via phone, text, and chat. Assess immediate needs and facilitate referrals to community behavioral health and substance use services to ensure safety and well-being.
Crisis Support Specialist - Sun-wed, 12p-10p
Healthsource Integrated Solutions Inc
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Full Time
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2 Weeks Ago
Healthsource Integrated Solutions Inc
Provide crisis and suicide intervention, supportive counseling, and care coordination via phone, text, and chat. Assess immediate needs and facilitate referrals to community behavioral health and substance use services.
Provide professional email support and handle complex customer escalations to ensure high satisfaction. Collaborate with cross-functional teams to analyze feedback and improve support processes.
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and handle online chat inquiries while adhering to regulated guidelines.
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and handle online chat inquiries while adhering to regulated guidelines.
Senior Customer Experience Operations Manager
Definitive Healthcare, US
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Full Time
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2 Weeks Ago
Definitive Healthcare, US
Build and optimize systems, processes, and insights to power the customer experience function and reduce friction in the customer journey. Manage the CX tech stack and collaborate cross-functionally to turn customer feedback into actionable product improvements.
Provide remote L1 IT support for a multinational workforce, troubleshooting OS, productivity suites, and connectivity issues. Manage the full ticket lifecycle and support user onboarding/offboarding through identity and access management.
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Crisis Support Specialist - Wed - Sat 5p-3a
Healthsource Integrated Solutions Inc
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Full Time
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2 Weeks Ago
Healthsource Integrated Solutions Inc
Provide crisis and suicide intervention, supportive counseling, and care coordination via phone, text, and chat. Assess immediate needs and facilitate referrals to community behavioral health and substance use services.
Customer Service Representative
NATIONAL PARTNERS IN HEALTHCARE
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Full Time
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2 Weeks Ago
NATIONAL PARTNERS IN HEALTHCARE
The representative manages incoming inquiries from patients, providers, and payers regarding billing, claims, and payments. They are responsible for resolving issues promptly and documenting all interactions within the system notes.
Remote Benefits Call Center Representative
Conduent HR Services, LLC
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Full Time
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2 Weeks Ago
Conduent HR Services, LLC
Act as the initial point of contact for members regarding health, financial, and pension benefits. Document enrollment requests and status changes while navigating multiple systems to provide accurate information.
Benefits Customer Service Representative
Conduent Human Resource Services, LLC
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Full Time
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2 Weeks Ago
Conduent Human Resource Services, LLC
Serve as the initial point of contact for members regarding health and financial benefits via inbound and outbound calls. Accurately document enrollment requests, status changes, and grievances in a web-based system while adhering to program policies.
Clinical Helpdesk Applications Support
Siemens Healthineers
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Full Time
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2 Weeks Ago
Siemens Healthineers
Provide clinical customer support and issue resolution for Varian radiotherapy equipment, focusing on treatment delivery and ARIA information systems. Collaborate with experts to resolve complex issues and collect customer feedback for product improvements.
Provide front-line customer support via chat, phone, and email to resolve product, subscription, and basic technical inquiries. Document all interactions in ticketing systems and escalate complex issues to upper-tier support teams.
Act as the primary point of contact for partners, handling inquiries across all service channels regarding memberships, orders, and products. Maintain data quality within the HubSpot CRM and proactively identify opportunities to optimize daily business processes and self-service tools.
Set up and configure systems for partner companies, including master data and module preparation for onboarding. Provide first-level support via chat, email, and phone while acting as a bridge between partners and the technical development team.
Provide high-quality support to artists via email, social media, phone, and chat to ensure a smooth music distribution experience. Manage account issues, report technical bugs, and collaborate with external partners to resolve artist requests.
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EXTENDED: Stretch Assignment as Emergency Specialist – Humanitarian Field Support Section, NY Hub, 3 months, remotely
UNICEF
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Part Time
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2 Weeks Ago
UNICEF
The incumbent will strengthen humanitarian information, reporting, and coordination systems for the Humanitarian Field Support Section. They will also lead the design and analysis of a framework for Rapid Response Mechanisms in emerging crises.
The role provides administrative and system management support for the cruise and tourism team, focusing on order processing and supplier management. Key duties include managing online portals, maintaining pricing data, and coordinating logistics for international customers.
Provide expert technical assistance to customers and partners by diagnosing and resolving complex hardware and software issues for Geotab products. Manage support cases from initial contact through resolution while collaborating with internal teams to escalate critical concerns.
Handle patient inquiries via incoming phone calls, voicemail callbacks, and email requests. Collaborate with the internal team to ensure timely service delivery and meet client expectations.
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