The specialist serves as the primary point of contact for customers regarding service, sales, billing, and general inquiries. They are responsible for managing customer accounts, closing prospective sales, and coordinating service requests.
Remote Support Jobs (9,684)
Job category = Support
Client Services Associate, Executive Benefits Account Management
NFP Corp
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Full Time
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1 Week Ago
NFP Corp
Maintain relationships with corporate clients and oversee internal operations for individual disability insurance benefits. Coordinate annual enrollment campaigns and analyze census data to determine eligible executive populations.
The role focuses on analyzing patient experience data from various sources to drive continuous improvement projects across pharmacy services. It involves translating complex data into actionable insights and collaborating with cross-functional teams to resolve systemic experience issues.
Director, Workforce Management, Customer Experience & Quality
EVERSANA
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Full Time
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1 Week Ago
EVERSANA
Lead and oversee the Workforce Management, Quality Management, and Operations Training functions across multi-site, multi-channel operations. Design and refine staffing models and forecasts while managing the NICE contact center platform to optimize service delivery.
Remote Customer Experience- Email, Chat, Call
Essence Journey
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Full Time
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1 Week Ago
Essence Journey
The role involves communicating with clients and team members via email, chat, and phone to provide professional support. Responsibilities include managing schedules, updating internal records, and coordinating tasks between departments.
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Act as the primary contact for customers from the point of order until vehicle delivery. Coordinate with other departments to track order status and ensure a smooth delivery process.
Serve as the primary point of contact for premium clients, managing technical queries and troubleshooting issues via tickets, email, and phone. Collaborate with Engineering and Product teams to resolve complex problems and contribute to support documentation.
Italian Speaking Fitbit Customer Support Specialist
Patrique Mercier Recruitment By Nellie
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Full Time
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1 Week Ago
Patrique Mercier Recruitment By Nellie
German Speaking Fitbit Products Support Specialist -Work in Sofia
Patrique Mercier Recruitment By Nellie
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Full Time
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1 Week Ago
Patrique Mercier Recruitment By Nellie
Finnish Speaking Fitbit Customer Support Specialist -work in Sofia
Patrique Mercier Recruitment By Nellie
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Full Time
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1 Week Ago
Patrique Mercier Recruitment By Nellie
The role involves coordinating client-facing activities such as scheduling, communications, and event-related support. The assistant will manage client interactions via email, chat, and phone to ensure a professional experience.
Provide remote L1 IT support for a multinational workforce, troubleshooting OS, productivity suites, and connectivity issues. Manage the full ticket lifecycle and support onboarding/offboarding processes through identity and access management.
The role focuses on reducing member attrition through exceptional service and managing account changes, freezes, and cancellations. Additionally, the representative handles membership sales, upgrades, and administrative tasks using the Mindbody POS system.
Provide Tier-1 technical support for the Warfighting Acquisition University's online learning ecosystem, assisting users with system navigation and account issues. Manage incoming support requests via calls, emails, and tickets while ensuring accurate documentation in a tracking platform.
The analyst is responsible for executing website content updates and maintaining regulatory compliance for publicly traded clients using a CMS. They manage ad hoc support requests and communicate professionally with clients to ensure timely delivery of updates.
Provide professional technical support for scheduling and attendance products via chat, email, and video conferencing. Collaborate with internal teams to troubleshoot product defects and maintain a deep understanding of the platform to ensure customer satisfaction.
Business Recruiter: Customer Experience, Operations, G&A (Contract)
Rippling
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Full Time
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1 Week Ago
Rippling
Manage the full-cycle recruiting process to hire top talent for Customer Experience, Operations, and G&A teams. This includes sourcing candidates, managing pipelines, and collaborating with hiring managers on sourcing strategies.
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The specialist will resolve customer issues related to travel products and collaborate with internal teams to improve product functionality. They are responsible for documenting country-specific nuances and training the Global Support Team.
The Data Support Specialist provides technical guidance and troubleshooting to customers to help them maximize the value of the software platform. This includes managing data uploads, improving Help Center documentation, and investigating data issues using SQL and cloud systems.
Oversee the preparation and execution of web earnings updates for Q4 customers while serving as the first point of escalation for internal and external issues. Analyze workflows to identify process gaps and provide mentorship and training to other Earnings Support Specialists.
Lead a team of program managers to build and execute a roadmap for support operations, focusing on system changes, tooling, and AI. Direct the business processes and infrastructure to ensure the support organization can scale efficiently to meet ambitious growth objectives.
Manage the day-to-day operations of the e-commerce store, including pricing updates and product information. Act as the first line of support for customer service requests and triage issues for resolution.
Provide expert technical support for Rippling's Spend Management and Finance modules, focusing on expense workflows and integration troubleshooting. Collaborate with Product and Engineering teams to identify bugs and improve product features based on customer feedback.
The role involves monitoring support channels to resolve customer requests via phone and implementing software solutions into customer business operations. The specialist acts as a trusted advisor, driving engagement and sharing customer feedback with product teams.
Act as a subject matter expert for the Contractor Hub platform, managing the end-to-end resolution of complex onboarding and payment issues. Collaborate with Engineering, Product, and Operations teams to investigate technical problems and improve the overall customer experience.
Act as the primary point of contact for German-speaking merchants via chat, email, and phone to resolve account and payment issues. Collaborate with internal specialist teams to resolve complex cases and provide feedback to improve the platform.
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Provide world-class customer service via voice, chat, and email while meeting specific performance metrics. Collaborate with internal teams to provide feedback and support the development of department initiatives.
Bilingual Ukrainian/English Customer Care Specialist (back office)
TaskUs
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Full Time
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1 Week Ago
TaskUs
Provide world-class customer service via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and support the development of department initiatives.
Acts as the primary link between tenants, landlords, and contractors to ensure smooth communication and timely resolution of property issues. Manages service coordination, compliance documentation, and customer satisfaction initiatives for a residential portfolio.
Provide first-line technical support by processing and analyzing customer requests via Jira Service Desk. Collaborate with cross-functional teams to resolve incidents and maintain platform stability through configuration updates in GitLab.
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