How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,684)

Portuguese Speaking Fitbit Products Support Specialist - Work in Sofia

Patrique Mercier Recruitment By Nellie · Full Time · 1 Week Ago

Patrique Mercier Recruitment By Nellie

🌎 Bulgaria 💼 Support

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Polish Speaking Fitbit Customer Support Specialist -Work in Sofia

Patrique Mercier Recruitment By Nellie · Full Time · 1 Week Ago

Patrique Mercier Recruitment By Nellie

🌎 Bulgaria 💼 Support

ios android insurance crm customer-support training history

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Norwegian Speaking Fitbit Products Support Specialist - Work in Sofia

Patrique Mercier Recruitment By Nellie · Full Time · 1 Week Ago

Patrique Mercier Recruitment By Nellie

🌎 Bulgaria 💼 Support

ios android insurance crm customer-support training history

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Customer Service Representative (Remote) - T235P

Hyre · Full Time · 1 Week Ago

Hyre

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The role involves handling customer inquiries via phone, email, and chat while managing bookings and scheduling for moving services. The assistant is also responsible for conducting post-move follow-ups and maintaining accurate customer records in the CRM.

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Customer Service Representative (Remote) - T236M

Hyre · Full Time · 1 Week Ago

Hyre

🌎 Mexico ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The role involves handling customer inquiries via phone, email, and chat to provide quotes and assist with booking moves. Additionally, the VA will manage scheduling changes, conduct post-move follow-ups, and maintain accurate customer records in the CRM.

assistant customer-service client-experience crm communication feedback

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Customer Service Representative (Remote) - T237B

Hyre · Full Time · 1 Week Ago

Hyre

🌎 Brazil ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The role involves handling customer inquiries via phone, email, and chat while managing bookings and scheduling. The assistant is also responsible for conducting post-move follow-ups and maintaining accurate customer records in the CRM.

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✓ Immediate Hiring | Entry-Level | Client Service Support Role | Work From Home

Globe Life AO · Full Time · 1 Week Ago

Globe Life AO

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The role involves meeting with clients via virtual appointments to provide support and assist with benefit enrollment. It also requires maintaining accurate client records and collaborating with team members to ensure a positive client experience.

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Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)

Minted · Full Time · 1 Week Ago

Minted

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Handle customer interactions via phone, email, live chat, and social media to resolve complex product and fulfillment inquiries. Manage multi-system workflows using CRM and internal databases to provide personalized, unscripted solutions.

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Customer Support - Remote in Portugal

Job Traveler · Full Time · 1 Week Ago

Job Traveler

🌎 Portugal 💵 €1600 - €2000 per month ⭐ 0-2 yrs exp 💼 Support

Provide comprehensive support to premium German and English-speaking customers regarding telecommunications services, including technical issues and billing. Manage the entire customer journey from initial inquiry to resolution without unnecessary transfers.

compliance

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Client Service Representative I

Quest Diagnostics · Full Time · 1 Week Ago

Quest Diagnostics

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative answers and resolves telephone inquiries from current and prospective customers in a prompt and courteous manner. The role involves handling client information confidentially while maintaining professional standards in a fast-paced environment.

staffing coaching

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Client Service Representative I

Quest Diagnostics · Full Time · 1 Week Ago

Quest Diagnostics

🌎 United States ⭐ 0-2 yrs exp 💼 Support

staffing

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Client Service Representative I - Bilingual (English, Spanish)

Quest Diagnostics · Full Time · 1 Week Ago

Quest Diagnostics

🌎 United States 💵 $15.58 - $23.37 per hour ⭐ 0-2 yrs exp 💼 Support

Answer and resolve telephone inquiries from customers and prospective customers in a prompt and courteous manner. Handle client information confidentially while utilizing various wellness and toxicology platforms.

staffing

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Training & Support Consultant

Storable · Full Time · 1 Week Ago

Storable

🌎 United States 💵 $45000 - $60000 per year ⭐ 2-5 yrs exp 💼 Support

The role involves providing high-quality technical support and delivering tailored training sessions to help clients maximize the value of the Newbook platform. You will also collaborate with internal teams to improve product feedback and leverage AI tools to enhance support efficiency.

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Training & Legal Support Attorney

American Immigration Council · Full Time · 1 Week Ago

American Immigration Council

🌎 United States 💵 $80000 - $95000 per year ⭐ 2-5 yrs exp 💼 Support Attorney

Develop and deliver innovative training materials and mentorship for pro bono attorneys representing detained immigrants. Provide technical legal guidance on bond, parole, and asylum cases while maintaining the organization's training resources.

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Customer Service Representative - Full Time

360 Direct Access · Full Time · 1 Week Ago

360 Direct Access

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Provide professional and empathetic customer support to Deaf and Hard of Hearing clients via ASL video calls, chat, and email. Responsibilities include troubleshooting product issues, educating clients on service features, and maintaining detailed interaction records in the CRM.

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Spanish Bilingual Remote Customer Service Representative

VIMO INC · Full Time · 1 Week Ago

VIMO INC

🌎 United States 💵 $19 - $20.5 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound and outbound calls and online chats to provide customer service and technical support for health insurance enrollment. Manage customer accounts and perform data entry while adhering to regulated communication guidelines.

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Spanish Bilingual Remote Customer Service Representative

VIMO INC · Full Time · 1 Week Ago

VIMO INC

🌎 United States 💵 $19 - $20.5 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound and outbound calls and online chats to assist customers with health insurance enrollment and account management. Provide technical support and ensure a high-quality customer experience while adhering to regulated communication guidelines.

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Senior Technical Support Specialist

Versapay · Full Time · 1 Week Ago

Versapay

🌎 Canada 💵 $70000 - $80000 per year ⭐ 2-5 yrs exp 💼 Support

Provide advanced functional and technical support for customers using Versapay's ERP integrations and payment processing solutions. Partner with Product, Engineering, and Customer Success teams to resolve complex integration and accounting issues.

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Senior Technical Support Specialist

Versapay · Full Time · 1 Week Ago

Versapay

🌎 United States 💵 $75000 - $80000 per year ⭐ 2-5 yrs exp 💼 Support

Provide advanced functional and technical support for customers using Versapay's ERP integrations and payment processing. Partner with Product, Engineering, and Customer Success teams to resolve complex integration and accounting-related issues.

accounting erp technical-support b2b communication feedback customer-support

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Contact Center Rep

Baystate Health · Full Time · 1 Week Ago

Baystate Health

🌎 United States 💵 $20.79 - $29.82 per hour ⭐ 2-5 yrs exp 💼 Support

The Access Services Representative ensures timely patient access to care by scheduling appointments and coordinating with physicians and clinical teams. They manage communications via phone, fax, and portals while maintaining accurate documentation in clinical computer programs.

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Customer Service Associate

Fresh Prints · Full Time · 1 Week Ago

Fresh Prints

🌎 India 💵 $550 - $700 per month ⭐ 0-2 yrs exp 💼 Support

Provide professional support to customers via email, chat, text, and phone to resolve inquiries efficiently. Collaborate with cross-functional teams and maintain detailed documentation to ensure high-quality service standards.

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Customer Service Specialist

BeMobile · Full Time · 1 Week Ago

BeMobile

🌎 United States 💵 $16 - $20 per hour ⭐ 0-2 yrs exp 💼 Support

The role involves handling inbound customer inquiries and conducting outbound outreach to generate leads and drive retail store traffic. The specialist is responsible for managing the sales pipeline and collaborating with retail teams to exceed customer expectations.

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Specialist, Customer Experience

Zocdoc · Full Time · 1 Week Ago

Zocdoc

🌎 United States 💵 $21 - $26 per hour ⭐ 0-2 yrs exp 💼 Support

Provide high-quality customer service to healthcare providers via calls, emails, and chat while proactively upselling platform features. Act as the voice of Zocdoc to resolve issues promptly and ensure providers can effectively utilize the marketplace services.

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Director - Technology Support Services

Wesco · Full Time · 1 Week Ago

Wesco

🌎 United States 💵 $139K - $244K per year ⭐ 10+ yrs exp 💼 Support

Lead and oversee a team of technical professionals providing expertise to internal and external customers. Manage operational budgeting, capacity planning, and the development of KPIs and technical documentation.

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Customer Service Representative - REMOTE, Seasonal

tires-easy.com · Full Time · 1 Week Ago

tires-easy.com

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Serve as the primary point of contact for customers via phone and email to resolve issues and provide product guidance. Manage the full order lifecycle, including tracking shipments and processing returns within a ticketing system.

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Support and Maintenance Technician

TECDATA ENGINEERING · Full Time · 1 Week Ago

TECDATA ENGINEERING

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Provide second-level application support focusing on the maintenance, monitoring, and resolution of functional and technical incidents. Coordinate with technical teams, developers, and the user support center while managing system integrations and database queries.

oracle

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Robotics Technical Support Specialist, 2nd Shift

Standard Bots · Full Time · 1 Week Ago

Standard Bots

🌎 United States 💵 $80000 - $120K per year ⭐ 2-5 yrs exp 💼 Support

Provide technical support for robotic systems via phone, email, and video calls during the second shift. Collaborate with engineering teams to resolve complex issues and maintain a comprehensive knowledge base for customers.

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Technical Service Representative

IFF · Full Time · 1 Week Ago

IFF

🌎 India ⭐ 5-10 yrs exp 💼 Support

The Technical Service Representative will conduct plant trials to demonstrate the value of enzymatic solutions and lead troubleshooting activities to support customer expectations. They will also collaborate with sales managers and internal teams to customize solutions and develop key account plans.

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Customer Care Representative (Bilingual)

Lineage · Full Time · 1 Week Ago

Lineage

🌎 Canada ⭐ 0-2 yrs exp 💼 Support

The role involves processing customer orders, tracking product availability, and resolving customer inquiries in a timely manner. Key duties include invoicing accounts, generating customer reports, and coordinating with warehouse and operations teams to manage inventory and special requests.

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Customer Support Representative (German Desk)

EverHelp · Full Time · 1 Week Ago

EverHelp

🌎 Ukraine ⭐ 0-2 yrs exp 💼 Support Customer Support Representative

Manage customer inquiries via email and phone regarding orders, returns, and claims. Coordinate with suppliers and internal departments like Logistics and Category Management to resolve delivery issues.

english communication customer-support german

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