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Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Time)

Posted 2 hours ago

Australia

0-2 years experience

customer-service shopify

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AI Summary

The role involves managing customer inquiries, processing orders, and maintaining accurate financial records in Xero and Shopify. Additionally, the candidate will assist with administrative tasks, reporting, and daily communication with the founder.

• Triage and manage the Gmail inbox each morning

• Respond to customer enquiries in a casual, friendly and helpful tone

• Manage Shopify customer service enquiries

• Process approximately 20 draft orders per day

• Process orders and generate invoices through Xero

• Confirm order details and ETAs with customers

• Lodge orders with the 3PL warehouse and obtain tracking information

• Update tracking in Shopify and fulfil orders

• Follow up on delivery or order issues

• Send personalised customer thank-you emails

• Manage overdue invoice follow-ups using set templates and cadences

• Maintain accurate Xero records and invoice tracking spreadsheets

• Assist with monthly Container Deposit Scheme reporting

• Schedule and confirm calls and assist with calendar organisation

• Provide a brief daily update to the founder covering completed work, orders, customer matters, invoice follow-ups and anything requiring attention

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Virtual Coworker

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Employees 201-500 employees Industry Outsourcing and Offshoring Consulting

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Virtual Coworker

Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Time)

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