Travel Support & Booking Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Summary

We are looking for reliable, service-oriented individuals to join our remote team as Travel Support & Booking Specialist. In this position, you will assist clients with researching vacation services, completing reservation-related tasks, and managing important details before their departure.

The role may involve hotels and resorts, cruises, all-inclusive packages, transportation, tours, activities, family vacations, couples trips, group travel, and international getaways.

What You Will Do

• Respond to client inquiries and gather necessary trip information
• Search for vacation services based on requested dates, destinations, and budgets
• Compare accommodations, cruises, packages, transportation, tours, and activities
• Share suitable options and answer general planning questions
• Assist with securing client selections through approved booking platforms
• Review names, dates, pricing, and reservation information for accuracy
• Prepare and organize confirmations and essential booking details
• Keep track of deposits, final payments, and required deadlines
• Follow up with clients regarding pending information or decisions
• Provide reservation updates and pre-departure information
• Assist with routine modifications and service requests
• Maintain complete and organized booking records
• Stay informed about supplier procedures, promotions, and available vacation products

Qualifications

• Strong customer service and communication abilities
• Organized and comfortable managing detailed information
• Accurate when reviewing reservation information
• Able to prioritize multiple requests and deadlines
• Comfortable conducting online research and comparing options
• Dependable and able to work independently
• Basic computer, email, and internet proficiency
• Willing to learn booking technology and supplier systems
• Reliable internet access and compatible device
• Self-motivated and receptive to continued learning
• Must be 18 years of age or older
• Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying regions

Training & Position Benefits

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• Beginner-friendly onboarding and training
• Booking system and supplier platform education
• Customer support and reservation training
• Destination and vacation product education
• Professional certification opportunities
• Access to established supplier resources
• Travel-related discounts and industry benefits where applicable
• Continued professional development and virtual team support