The Patient Advocate Representative handles inbound and outbound calls to ensure patient satisfaction and accurate processing of medical reorders. They provide cross-functional support to maintain up-to-date insurance documentation and billing for patient services.
Remote Support Jobs (9,145)
Job category = Support
Provide technical support to end users via phone, email, and walk-ups while documenting all incidents in a ticketing tool. Perform hands-on hardware and software fixes, preventative maintenance, and escalate critical incidents.
Serve as a consultative sales and service expert for business customers by resolving inquiries, escalations, and billing issues. Proactively identify opportunities to upsell and cross-sell tailored solutions to align with customer business needs.
Manage the maintenance transaction lifecycle and coordinate scheduling between customers and repair technicians. Provide professional customer service and proactively schedule preventative maintenance to drive repeat business.
Manage the lifecycle of maintenance transactions from origination to technician custody while providing professional customer service. Coordinate with Field Operations to schedule technicians and proactively manage preventative maintenance for clients.
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Customer Service Team Leader
PacificSource Health Plans
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Full Time
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3 Days Ago
PacificSource Health Plans
Supervise and provide guidance to Customer Service Representatives, focusing on hiring, mentoring, and performance evaluation. Manage department workflow, process improvements using lean methodologies, and resolve complex customer issues.
Lead and develop a team of 10-25 customer service representatives across multiple communication channels to ensure high service and quality standards. Manage talent strategies, performance metrics, and operational efficiencies to improve the overall customer experience.
Call Center Patient Service Representative - Remote
Thundermist Health Center
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Full Time
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3 Days Ago
Thundermist Health Center
Manage incoming calls in a fast-paced environment to schedule, confirm, and cancel patient appointments. Coordinate with clinical staff and utilize EMR systems to handle test orders and patient data collection.
Act as a product expert to resolve customer inquiries via email, chat, and phone while creating support documentation. Collaborate cross-functionally to escalate technical issues to engineering and help customers execute business use cases.
Consult with clients to create customized travel experiences based on their preferences and budgets. Manage the end-to-end booking process and maintain strong client relationships through professional support.
Serve as the primary point of contact for patients and medical providers to manage inquiries and schedule appointments across ophthalmology specialties. Maintain accurate electronic health records and ensure seamless care coordination while adhering to HIPAA regulations.
✔Fully Entry-Level | Remote Support Position | New Open Company
Globe Life AO
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Full Time
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3 Days Ago
Globe Life AO
The role involves communicating with customers via email, chat, and virtual platforms to provide support and assist with sales activities. Responsibilities also include maintaining accurate records and collaborating with remote team members.
Respond to inbound calls to help existing customers manage insurance policy changes and answer coverage questions. Work to retain policyholders by finding solutions for those at risk of cancellation.
Respond to inbound calls to help existing customers manage their insurance policies and process service requests. Work to retain policyholders by finding solutions for those at risk of cancellation.
Key Account Onboarding Specialist
Independence Pet Group
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Full Time
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3 Days Ago
Independence Pet Group
Manage the onboarding and implementation of large-scale, high-profile client accounts to ensure tailored solutions and operational efficiency. Act as the primary point of contact for complex portfolios, resolving challenges and facilitating implementation meetings with stakeholders.
Fraud Management Intake Specialist(Call Center) Evening Shift--Fully Remote or Hybrid
Mountain America Credit Union
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Full Time
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3 Days Ago
Mountain America Credit Union
Provide primary phone support to members and internal staff to resolve fraud questions, file claims, and restrict accounts to mitigate financial loss. Partner with specialized fraud teams to handle complex incidents and ensure compliance with banking regulations.
Customer Service Specialist – Customer Services Contact Centre
Alberta Blue Cross
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Full Time
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3 Days Ago
Alberta Blue Cross
Respond to telephone inquiries from members regarding benefit plans and government-sponsored health programs. Educate customers on plans, claiming procedures, and digital tools while logging calls for statistical purposes.
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The Customer Advocate manages day-to-day relationships with healthcare customers to ensure satisfaction and contract compliance. Key duties include driving product conversions, providing sales analytics, and managing product substitutions and pricing.
Provide high-level customer service by resolving telephone and email inquiries regarding accounts, fraud support, and internet operations. Act as a liaison between customers and bank departments to resolve complex technology and financial issues.
Provide first-point-of-contact technical support for medical exam delivery platforms, assisting users with system compatibility and real-time troubleshooting. Manage the test administration lifecycle by resolving administrative issues and documenting interactions in Salesforce.
-Remote Operations & Support Role | Entry Level | Beginner Friendly
Globe Life AO
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Full Time
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3 Days Ago
Globe Life AO
The role involves assisting with daily operations, administrative tasks, and maintaining accurate records. It also requires professional communication with customers and team members within a virtual environment.
Supervise and provide guidance to Customer Service Representatives, focusing on hiring, mentoring, and performance evaluation. Manage department workflows, process improvements using lean methodologies, and resolve complex customer issues.
The role focuses on conducting high-volume outbound calls to prospective patients to introduce Greenbrook Medical and schedule their first PCP visits. It also involves managing patient documentation, coordinating clinic tours, and ensuring a seamless onboarding experience.
Patient Onboarding Specialist
TGH Senior Center Powered by Greenbrook Medical
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Full Time
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3 Days Ago
TGH Senior Center Powered by Greenbrook Medical
The Onboarding Specialist is responsible for conducting high-volume outbound calls to prospective patients and insurance leads to schedule their first PCP visits. They manage the end-to-end onboarding process, including coordinating appointments, transferring medical records, and representing the company at community events.
Insurance Verification and Patient Support Specialist (Remote in AZ, ID, NV, OR, UT, WA)
Boulder Care
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Full Time
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3 Days Ago
Boulder Care
Oversee the frontend billing process, including insurance eligibility verification and patient insurance updates. Collaborate across departments to resolve billing inquiries, manage prior authorizations, and optimize the revenue cycle.
Deliver exceptional customer service via phone and written channels to resolve inquiries and drive customer loyalty. Manage order processing, shipment tracking, and account information while documenting all interactions in company systems.
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Claims - Call Center Associate (Fully Remote)
Cincinnati Financial
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Full Time
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3 Days Ago
Cincinnati Financial
The associate will enter new claims into the management system based on information from policyholders and agents. They are also responsible for routing calls for the Headquarters Claims department and resolving customer inquiries.
Leads the Service Desk function, managing support technicians and overseeing the end-user support experience. Accountable for hiring, workforce planning, KPI/SLA ownership, and cross-functional collaboration with DevOps and Security teams.
Provide inbound and outbound phone support to patients and healthcare providers to coordinate medication refills. Manage insurance claims, prior authorizations, and serve as the primary point of contact for pharmacy inquiries.
Provide inbound and outbound phone support to patients and healthcare providers to coordinate medication refills and answer requests. Manage insurance claims, prior authorizations, and serve as the primary point of contact for pharmacy communications.
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