Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives to translate platform capabilities into measurable business outcomes and improved customer experiences.
Remote Support Jobs (9,127)
Job category = Support
Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives to translate platform capabilities into measurable business outcomes and improved customer experiences.
Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. The role focuses on translating platform capabilities into measurable business outcomes and guiding executive stakeholders through change management.
Provide real-time user support via social media and live chat while collaborating with internal teams to improve product experience. Monitor transactions for fraud prevention and assist in resolving chargebacks and bug reporting.
Customer Service Representative (English and Russian/Ukrainian are required)
U Trust Insurance Agency LLC
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Full Time
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1 Week Ago
U Trust Insurance Agency LLC
Respond to client inquiries via phone and email while managing insurance certificates and policy updates. Process applications, claims, and payments while resolving customer complaints with professionalism.
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Handle customer inquiries via phone and email with professionalism and empathy to ensure customer success. Act as a Subject Matter Expert on the Rocket Community platform to educate customers and advocate for their needs.
Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers
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Full Time
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1 Week Ago
Signet Jewelers
Act as the first point of contact for customers across multiple jewelry brands to provide professional assistance and personalized resolutions. Maintain accurate interaction records while meeting production and quality efficiency standards.
Respond to user inquiries via email and chat platforms while liaising between advertisers and helpers. Provide professional guidance and craft clear content in Swedish and English to help users navigate the app.
Lead a team of 10-20 technical support engineers to resolve complex SaaS product escalations and maintain SLAs. Act as a critical liaison between Support, Product, and Engineering teams to drive product readiness and operational excellence.
Customer Service Representative - Work From Home (Multiple Locations) | 2026
WTW
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Full Time
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1 Week Ago
WTW
Manage customer relationships and assist participants with enrollment, applications, and account concerns via phone. Provide administrative support and ensure high-quality service levels across various benefit plan specialties.
Customer Support (Swimming Pool and Spa Experience)
OurAssistants
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Full Time
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1 Week Ago
OurAssistants
Provide expert customer support and technical guidance regarding pool and spa chemistry, maintenance, and equipment. Drive revenue by creating accurate quotes and upselling chemicals and parts to customers.
Provide remote technical support and consultation to customers and internal teams to resolve software and system issues. Manage incident logging, documentation in the knowledge base, and escalation of complex problems to higher-level support teams.
Provide essential back-office and administrative support to the Customer Operations team to ensure a friction-free merchant experience. Manage payment adjustments and collaborate with internal teams like Sales and Treasury to streamline workflows.
Provide essential back-office and administrative support to the Customer Operations team to ensure a friction-free merchant experience. Manage payment adjustments and collaborate with internal teams to streamline operational workflows.
Act as the first point of contact for customers regarding general inquiries and support the sales team by handling non-sales related requests. Coordinate with other departments to track order status and ensure a smooth customer journey.
Provides administrative and technical support to the Case Management department to ensure regulatory compliance and data accuracy. Responsibilities include maintaining reports, managing documentation, and assisting with program audits and special projects.
Act as the primary contact for a global logistics network to resolve complex issues via tickets and phone. Collaborate with internal teams to manage customer improvement initiatives and monitor critical support cases.
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Provide first-line support and operational monitoring to ensure the stability of the gaming infrastructure. Process client requests via Jira and coordinate with internal departments and partner helpdesks.
Werkstudent Customer Support (m/w/d)
cleverly & complori
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Full Time
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2 Weeks Ago
cleverly & complori
Coordinate communication between customers and educators to resolve issues proactively. Manage requests using SLA and prioritization systems to ensure high-quality service delivery.
The role involves resolving customer queries and technical issues promptly while adhering to SLAs. It also requires collaborating with R&D and Services teams to address bugs and maintaining high customer satisfaction through documentation and system availability.
Provide tier 1 and 2 technical support for EMEA employees across various operating systems and software platforms. Manage user access, endpoint deployment via MDM, and develop scalable IT workflows and documentation.
Provide professional customer support via phone, email, and chat to resolve inquiries and troubleshoot issues. Document all interactions in the CRM system and collaborate with other departments to enhance customer satisfaction.
Serve as the first point of contact for IT support, managing incidents and service requests via a ticketing system. Responsible for resolving Tier 1 issues and escalating complex problems to specialized IT teams while maintaining ticket quality.
Lead day-to-day service desk operations, ensuring effective triage, ticket discipline, and consistent end-user communication. Act as an escalation point for complex issues and coordinate between the service desk and broader IT teams.
Customer Care Associate - Medicaid Call Center (Remote)
Conduent State Healthcare, LLC
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Full Time
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2 Weeks Ago
Conduent State Healthcare, LLC
Provide quality customer service within the KanCare Contact Center by answering questions regarding Medicaid eligibility and program information. Responsible for gathering thorough documentation and accurately entering information into various systems.
IT Systems Analyst IV (IT Workday Grants & Customer Accounts/Contracts Support Analyst)
University of Louisville
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Full Time
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2 Weeks Ago
University of Louisville
Analyze, design, and maintain Workday solutions specifically for Grants, Customer Accounts, and Contracts. Provide technical troubleshooting, build advanced reports, and collaborate with stakeholders to optimize business processes.
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IT Systems Analyst IV (IT Workday Procure To Pay Support Analyst)
University of Louisville
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Full Time
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2 Weeks Ago
University of Louisville
The role involves analyzing, designing, and maintaining Workday Procure to Pay solutions to optimize business processes. It requires providing technical and functional support, creating reports, and coordinating system enhancements and testing.
The role focuses on driving the success of the Customer Experience organization by optimizing resource alignment and operational workflows across partners and services. Key duties include managing license fulfillment, inbound request queues, and improving operational efficiencies to ensure seamless customer experiences.
Work From Home Hospitality Customer Service
Triptasticadventures
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Full Time
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2 Weeks Ago
Triptasticadventures
Coordinate personalized hospitality arrangements including accommodations, transportation, and event services for clients. Maintain accurate documentation and provide professional communication via email and phone to ensure reservation accuracy.
The Customer Service Manager oversees services execution for channel partners, focusing on parts fulfillment, warranty, and technical issue resolution. They act as the primary liaison between end customers, partners, and headquarters to drive growth and ensure service quality.
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