Remote Customer Care Specialist | Full Training Provided

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Remote High-Performer Opportunity

100% Remote | Flexible Schedule | Career Growth

Are you a motivated professional who enjoys building relationships, delivering exceptional customer service, and continuously improving your skills?

AO is seeking ambitious, service-oriented individuals to join our team as Remote Client Success Representatives. This opportunity is ideal for professionals who are self-motivated, goal-oriented, and ready to grow within a supportive, performance-driven organization.

Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the professional growth and leadership development of our team members.

What You'll Do

As a Remote Client Success Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.

Client Responsibilities

• Meet with clients through Zoom and phone appointments

• Build strong, long-term client relationships

• Answer questions regarding available benefits and coverage options

• Explain products and services clearly and professionally

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer support and follow-up communication

• Maintain accurate client records and documentation

Professional Development

• Participate in structured virtual training and mentorship

• Develop communication, leadership, and customer service skills

• Learn industry products, systems, and best practices

• Collaborate with a supportive remote team

• Continue growing through ongoing coaching and leadership development

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No commuting

• Modern virtual work environment

Comprehensive Training & Mentorship

• Structured onboarding

• Weekly coaching and development

• Leadership mentoring

• Ongoing professional growth opportunities

Weekly Pay & Performance Bonuses

• Weekly performance-based compensation

• Performance bonuses

• Leadership incentives

• Recognition programs

Career Advancement

• Performance-based promotions

• Leadership development pathways

• Promotion from within

• Long-term management opportunities

Additional Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and professional development events

• Advanced virtual technology and collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills

• Strong listening and problem-solving abilities

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Ability to work independently in a remote environment

• Adaptability in a fast-paced, collaborative setting

• Professionalism and integrity

• Results-oriented mindset with a commitment to continuous improvement

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Client Relations

• Sales

• Healthcare

• Retail

• Hospitality

• Administrative Support

• Team Leadership

• Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding career.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom to provide a convenient and accessible hiring experience.

Ready to Build Your Future?

If you're looking for a remote career where your professionalism is valued, your growth is supported, and your success is recognized, we'd love to hear from you.

Apply today and begin building a rewarding future with AO.

Work From Home. Deliver Excellence. Grow with AO. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.