How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (10,081)

Sr. Yardi Application Support Analyst

LivCor, a Blackstone Portfolio Company · Full Time · 43 Weeks Ago

LivCor, a Blackstone Portfolio Company

🌎 United States 💵 $85000 - $110K per year ⭐ 2-5 yrs exp 💼 Support

As a Sr. Yardi Application Support Analyst, you will serve as a bridge between operations and technology, helping teams maximize the Yardi platform. You will lead troubleshooting efforts, analyze user needs, and collaborate with various departments to implement system enhancements.

business-analyst insurance medical asset-management crm communication operations

APPLY

WFH Client Support Specialist Insurance Div

AO Globe Life - Rachel Eichinger · Full Time · 43 Weeks Ago

AO Globe Life - Rachel Eichinger

🌎 United States 💵 $90000 - $120K per year ⭐ 0-2 yrs exp 💼 Support

Conduct scheduled virtual consultations via Zoom and guide clients through personalized benefit options and enrollment. Maintain clear and accurate client records while providing professional, client-first support throughout the process.

insurance customer-service communication training leadership hiring

APPLY

Client Services Travel Representative | Work From Home

Destination Knot · Full Time · 43 Weeks Ago

Destination Knot

🌎 United States 💵 $40000 - $70000 per year ⭐ 0-2 yrs exp 💼 Support

Engage with clients to understand their travel needs and preferences while managing travel reservations. Research travel options and prepare customized proposals to ensure outstanding service.

excel communication training client-service

APPLY

Senior Customer Support Specialist (Tier 2) – Hospitality

Host Wise · Full Time · 43 Weeks Ago

Host Wise

🌎 Portugal 💵 €15000 - €20000 per year ⭐ 5-10 yrs exp 💼 Support

You will deliver world-class support to guests and manage complex cases while ensuring customer satisfaction. Collaborating with the operations team, you will identify opportunities for process improvement and maintain accurate records of guest interactions.

customer-service agile communication customer-support operations leadership hiring

APPLY

Agent de centre d'appels / Call Center Agent Bilingual French/English

IQVIA · Full Time · 43 Weeks Ago

IQVIA

🌎 Canada 💵 20 - 23 per hour ⭐ 0-2 yrs exp 💼 Support

The Call Center Agent will conduct inbound and outbound calls to notify potentially affected facilities and maintain a high level of professionalism and confidentiality. They will also manage data entry and perform general clerical duties.

salesforce recruiting artificial-intelligence sap customer-service call-center medical

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Clinical Data Support Intern 407 APPLICANTS

PhaseV · Internship · 43 Weeks Ago

PhaseV

🌎 Worldwide ⭐ 0-2 yrs exp 💼 Support

The intern will assist in identifying, sourcing, and organizing public clinical datasets, as well as maintaining and updating internal dashboards. This role involves cataloging datasets and performing light preprocessing and data curation.

clinical-research operations documentation

APPLY

Customer Support Specialist (Part Time) 34 APPLICANTS

Propelus · Part Time · 43 Weeks Ago

Propelus

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Assist customers through live chat, email, and phone support, primarily via phone. Provide customer feedback and maintain detailed product knowledge to support sales efforts.

accounting insurance customer-service ethernet english feedback customer-support

APPLY

Remote Customer Service Representative (Malaysia Based) 25 APPLICANTS

Think Academy MY · Full Time · 43 Weeks Ago

Think Academy MY

🌎 Malaysia ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The Remote Customer Service Representative serves as the first point of contact for users, answering inquiries and providing course information. They also maintain relationships with existing customers and collaborate with the team to optimize products and services.

customer-service math english crm communication feedback training

APPLY

Director of Customer Experience

Hazel Health · Full Time · 43 Weeks Ago

Hazel Health

🌎 United States 💵 $155K - $180K per year ⭐ 10+ yrs exp 💼 Support

The Director of Customer Experience will lead customer-facing operations within the Care Delivery organization, overseeing teams that support families, schools, and partners. This role is critical in unifying customer experience and optimizing operations for scalability and compassion.

customer-experience account-management communication operations leadership hiring organization

APPLY

Customer Support Agent

Invisible Agency · Full Time · 43 Weeks Ago

Invisible Agency

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide customer support via phone, email, and live chat, ensuring a positive experience for clients. Assist with account activation, integration troubleshooting, and product-related inquiries.

customer-service english account-management technical-support crm communication

APPLY

Customer Support Agent

Invisible Agency · Full Time · 43 Weeks Ago

Invisible Agency

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide customer support via phone, email, and live chat, focusing on retirement plan inquiries and technical troubleshooting. Collaborate with internal teams to escalate issues and improve customer service.

customer-service english account-management technical-support crm communication

APPLY

Customer Support L2

Invisible Agency · Full Time · 43 Weeks Ago

Invisible Agency

🌎 United States 💵 $8 - $11 per hour ⭐ 2-5 yrs exp 💼 Support

Oversee Customer Support Agents and ensure operational excellence in supporting clients with their retirement plans. Provide advanced-level support and handle escalations while maintaining service quality and training the team.

customer-service english technical-support crm communication feedback customer-support

APPLY

Customer Support L2

Invisible Agency · Full Time · 43 Weeks Ago

Invisible Agency

🌎 United States 💵 $8 - $11 per hour ⭐ 2-5 yrs exp 💼 Support

Oversee Customer Support Agents and ensure operational excellence in supporting clients with retirement plans. Provide advanced-level support and handle escalations while monitoring service quality and team performance.

customer-service english technical-support crm communication feedback customer-support

APPLY

Care Management Support Coordinator II 11 APPLICANTS

Centene Corporation · Full Time · 43 Weeks Ago

Centene Corporation

🌎 United States 💵 $17.5 - $27.5 per hour ⭐ 0-2 yrs exp 💼 Support

Supports administrative care management activities including outreach, answering calls, and scheduling services. Acts as a point of contact for members and providers to resolve issues and document member records.

onboarding

APPLY

Customer Service Agent (m/w/d) 14 APPLICANTS

Vivira Health Lab · Full Time · 43 Weeks Ago

Vivira Health Lab

🌎 Switzerland ⭐ 0-2 yrs exp 💼 Support

As a Customer Service Agent, you will play a crucial role in ensuring a positive patient experience and assist patients with the ViViRA app. You will handle inquiries via phone, email, and live chat, and document all customer interactions in the CRM system.

customer-service

APPLY

Field Service Representative

stratasys · Full Time · 43 Weeks Ago

stratasys

🌎 United States ⭐ 0-2 yrs exp 💼 Support

You will assist customers with their Stratasys printers, including installations, maintenance, upgrades, and training. This role involves regular travel to customer sites and building ongoing relationships with clients.

excel compliance

APPLY

V104 - Criminal Law & Client Support Associate 11 APPLICANTS

Job Duck · Full Time · 43 Weeks Ago

Job Duck

🌎 United States 💵 $1015 - $1100 per month ⭐ 0-2 yrs exp 💼 Support

The Criminal Law & Client Support Associate will be the first point of contact for prospective clients facing criminal charges, ensuring a welcoming experience and accurate intake processes. Responsibilities include answering calls, qualifying leads, managing case files, and providing compassionate guidance to clients.

spanish english crm onboarding staffing hiring paralegal

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Remote Customer Support Representative

Jobs for Humanity · Full Time · 43 Weeks Ago

Jobs for Humanity

🌎 Canada ⭐ 2-5 yrs exp 💼 Support Customer Support Representative

The Remote Customer Support Representative will provide exceptional support to clients, manage collections and overdue payments, and oversee account receivables. This role also involves serving as an Escrow Representative, coordinating payments and transactions with partners and associates across the designated region.

customer-service communication customer-support documentation time-management compliance

APPLY

MEP Technical Support Associate , HVAC, Plumbing, Electrical 57 APPLICANTS

Budderfly · Full Time · 43 Weeks Ago

Budderfly

🌎 United States 💵 $65000 - $75000 per year ⭐ 5-10 yrs exp 💼 Support

The MEP Technical Support Associate will diagnose and troubleshoot Budderfly’s MEP technology, systems, and equipment while supporting installation crews remotely. They will ensure consistent installation quality and maintain thorough logs of issues while communicating effectively with customers and contractors.

iot technical-support microsoft-office time-management compliance

APPLY

Field Service Representative 11 APPLICANTS

Hitachi · Full Time · 43 Weeks Ago

Hitachi

🌎 United States 💵 $81200 - $158K per year ⭐ 2-5 yrs exp 💼 Support

Execute installation, commissioning, maintenance, and repair activities on high-voltage substation equipment. Troubleshoot and resolve electrical/mechanical failures while leading field service projects and providing technical direction.

ms-office onboarding leadership hiring mechanical-engineering compliance

APPLY

Customer Service Representative

Point C · Full Time · 43 Weeks Ago

Point C

🌎 United States 💵 $40000 - $43000 per year ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The Customer Service Agent provides benefit information, claim status, and general health plan information to callers. They engage with customers to create a welcoming experience and ensure accurate responses to inquiries.

insurance customer-service medical

APPLY

Bilingual French Customer Service Representative 54 APPLICANTS

TEKsystems · Full Time · 43 Weeks Ago

TEKsystems

🌎 Canada, United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Assist customers with auto lease and loan insurance inquiries. Make outbound calls to customers and insurance agents to resolve insurance-related issues.

insurance customer-service french english communication operations training

APPLY

Customer Service Supervisor 12 APPLICANTS

Altium Packaging · Full Time · 43 Weeks Ago

Altium Packaging

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The Customer Service Supervisor leads the Customer Service Representatives and manages internal and external escalations while overseeing order management functions. This role focuses on fostering strong relationships with clients and ensuring a seamless customer experience.

customer-service crm communication reporting training organization supply-chain

APPLY

Patient Support Specialist (JOB ID: CURIC)

Inside Out · Full Time · 44 Weeks Ago

Inside Out

🌎 Philippines ⭐ 0-2 yrs exp 💼 Support

Provide real-time support to patients using check-in kiosks and monitor their status to troubleshoot issues. Ensure accurate document management and transfer between kiosk software and EMR platforms.

insurance assistant security medical english communication

APPLY

Customer Service Representative - Danish Speakers (Remote - Spain)

CPM International · Full Time · 44 Weeks Ago

CPM International

🌎 Spain ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

As a Customer Service Representative, you will act as a passionate advocate for customers, ensuring their needs are addressed effectively. You will also develop a deep understanding of products and provide exceptional support across various channels.

english technical-support customer-support training

APPLY

Hebrew Speaking Customer Service Agent 15 APPLICANTS

PayPal · Full Time · 44 Weeks Ago

PayPal

🌎 Israel ⭐ 0-2 yrs exp 💼 Support

This role supports PayPal customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions in the Israeli market. You’ll investigate issues, interpret transaction activity, and resolve concerns to protect and grow customer confidence.

insurance customer-service security english feedback customer-feedback

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Gas Support Officer

Capita · Full Time · 44 Weeks Ago

Capita

🌎 United Kingdom ⭐ 10+ yrs exp 💼 Support

The Gas Support Officer provides technical information and gas safety advice to stakeholders and the public. They respond to inquiries, manage technical publications, and ensure compliance with legislation.

customer-service editing technical-support time-management talent-acquisition compliance

APPLY

Manager, Technical Support Management

ServiceNow · Full Time · 44 Weeks Ago

ServiceNow

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Support

Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations by collaborating with cross-functional teams.

media technical-support communication operations

APPLY

V101 - Real Estate & Property Service Support 16 APPLICANTS

Job Duck · Full Time · 44 Weeks Ago

Job Duck

🌎 United States 💵 $1060 - $1150 per month ⭐ 2-5 yrs exp 💼 Support

The role involves managing communication and logistics between residents, vendors, and the internal team, ensuring maintenance requests are handled efficiently. It includes tracking progress, following up, and maintaining accurate systems for property-related administrative tasks.

spanish english crm communication operations staffing leadership

APPLY

Manager, Technical Support Management (Portuguese)

ServiceNow · Full Time · 44 Weeks Ago

ServiceNow

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Support

Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations effectively.

media technical-support communication operations

APPLY

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now

Support Jobs by Country

Remote Support Jobs in United States 5385 Remote Support Jobs in Greece 506 Remote Support Jobs in Canada 437 Remote Support Jobs in Philippines 330 Remote Support Jobs in United Kingdom 258 Remote Support Jobs in Bulgaria 243 Remote Support Jobs in Germany 229 Remote Support Jobs in Mexico 181 Remote Support Jobs in India 169 Remote Support Jobs in Australia 151 Remote Support Jobs in France 123 Remote Support Jobs in Brazil 119 Remote Support Jobs in Spain 116 Remote Support Jobs in Colombia 108 Remote Support Jobs in Portugal 95 Remote Support Jobs in Argentina 95 Remote Support Jobs in Poland 79 Remote Support Jobs in Jamaica 74 Remote Support Jobs in Netherlands 69 Remote Support Jobs in Finland 68 Remote Support Jobs in Italy 66 Remote Support Jobs in South Africa 62

Explore All Remote Job Searches

Stop applying to jobs manually

Our AI copilot automatically applies to jobs for you (on autopilot!)

Get 10x more interviews

Tired of "Unfortunately, we are unable to offer you a role this time." emails?

Stop the Cycle of Rejection — Last week alone, 17 candidates secured jobs offering over $100,000—thanks to our expert resume review service.

Transform your job application from overlooked to outstanding.

Expertly reviewed by industry veterans
Actionable insights to improve your resume
100% Satisfaction guaranteed

Get Your Resume Reviewed

Tired of getting ignored by recruiters?

Try this resume template — Last month, 158 job seekers landed interviews at top companies using our professionally-designed resume template.

Stand out from the competition with a template specifically optimized for applicant tracking systems.

ATS-optimized formatting
Proven to increase interview rates by 62%
Instant download after purchase

Get Your ATS-approved Resume Template for Just $7 ~~$49~~

Remote Support Jobs

Remote Support Jobs (10,081)

Minimum

POPULAR

COUNTRIES

REGIONS

New remote support jobs delivered to your inbox

Clinical Data Support Intern 407 APPLICANTS

Customer Support Specialist (Part Time) 34 APPLICANTS

Remote Customer Service Representative (Malaysia Based) 25 APPLICANTS

Care Management Support Coordinator II 11 APPLICANTS

Customer Service Agent (m/w/d) 14 APPLICANTS

V104 - Criminal Law & Client Support Associate 11 APPLICANTS

New remote support jobs delivered to your inbox

MEP Technical Support Associate , HVAC, Plumbing, Electrical 57 APPLICANTS

Field Service Representative 11 APPLICANTS

Bilingual French Customer Service Representative 54 APPLICANTS

Customer Service Supervisor 12 APPLICANTS

Hebrew Speaking Customer Service Agent 15 APPLICANTS

New remote support jobs delivered to your inbox

V101 - Real Estate & Property Service Support 16 APPLICANTS

Automatically Apply to the Best Remote Jobs

Support Jobs by Country

Stop applying to jobs manually

Tired of "Unfortunately, we are unable to offer you a role this time." emails?

Tired of getting ignored by recruiters?

Frequently Asked Questions

DAILYREMOTE

REMOTE WORK TIPS

REMOTE JOB ROLES

REMOTE JOBS

REMOTE JOB RESOURCES

Personalize your Remote Job Search in 3 Easy Steps!