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Customer Service Assistant for a Retail and E-commerce Company in Australia (Home Based Part Time)

Posted a year ago

Australia

0-2 years experience

assistant

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AI Summary

The Customer Service Assistant will manage customer enquiries across live chat, email, and phone channels, responding promptly to queries regarding shipping, delivery times, product details, and returns. They will also process and monitor orders using Shopify and coordinate with internal teams to ensure timely resolution of customer issues.

• Manage customer enquiries across live chat, email, and phone channels.
• Respond promptly to queries regarding shipping, delivery times, product details, and returns.
• Process and monitor orders using Shopify.
• Use Gorgias to manage and resolve support tickets efficiently.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain accurate and up-to-date customer records and order information.
• Provide additional support during high-demand seasons such as Black Friday and Christmas, with extended coverage hours when needed.