Customer Service Assistant for a Retail and E-commerce Company in Australia (Home Based Part Time)

• Manage customer enquiries across live chat, email, and phone channels.
• Respond promptly to queries regarding shipping, delivery times, product details, and returns.
• Process and monitor orders using Shopify.
• Use Gorgias to manage and resolve support tickets efficiently.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain accurate and up-to-date customer records and order information.
• Provide additional support during high-demand seasons such as Black Friday and Christmas, with extended coverage hours when needed.