Customer Support Specialist (Part Time)

Propelus streamlines workforce compliance management for healthcare. Our innovative technology and strategic partnerships empower millions of professionals and their employers, regulators, and partners to work together, ensuring a better-connected and more efficient healthcare ecosystem.

For over 20 years, Propelus has been a trusted leader, providing seamless compliance solutions to millions of professionals. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and promote a safer, healthier, happier workforce and better communities.

Join our team as a Remote Customer Support Specialist. This is a part-time (20 - 29 hours per week), temporary position with an anticipated duration of 6-8 months. There is a possibility of a permanent role at that time, based on performance and business needs. As a temporary role, this position is not benefits-eligible.

This job is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal. This is a fully remote position and you can work from anywhere in the United States.

Shifts will be available 8am-8pm Eastern Time from Monday-Friday. Pay for this position starts at $18 per hour and aligns with an employee's experience level and geographic area.

You must provide your own computer, headset, and reliable high-speed internet.

Responsibilities include:

• Assisting customers through live chat, email, and phone support, with phone support accounting for 80-100% of time, depending on business needs

• Provide delightful customer service through casual, unscripted conversations

• Maintain detailed product knowledge to engage in consumer education and support sales efforts

• Provide customer feedback and data to internal teams across the company

• Write internal documentation and tutorials

We're looking for someone who

• Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support

• Fluency in English is mandatory for effective communication, both written and verbal, with Spanish-speaking skills preferred.

• Writes in a clear and concise manner

• Enjoys teaching others and explaining technical concepts

• Has patience to listen and understand what customers are trying to accomplish

• Knows how to communicate in a friendly, professional manner

• Is a continuous learner, proactively pursues growth and learning

• Pays high attention to detail

• Has functional knowledge of computers and can perform basic troubleshooting

• Holds an Associate degree or higher (preferred)

• Has ongoing access to a quiet workspace to conduct professional business

Technology Must-Haves

• High-speed, reliable internet (minimum of 25 Mbps download and 3 Mbps upload speeds) with ethernet connection capability

• Laptop or desktop computer

• Headset

Technology Nice to Haves

• Second monitor

• Noise-cancelling headset

Benefits and Perks for Propelus employees include but are not limited to:

• Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.

• Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

For US Employees:

• 401K with company matching, as well as financial planning education and resources.

• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.

For Colombia Employees:

• Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.

• Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.

• We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees. This job is open to candidates authorized to work in the US and located within US borders.