Certified Pharmacy Technician preferred

Ready for a job encouraging you to use your communication and problem-solving skills? If

so, prepare to use those skills to help your patients’ dreams of having a family come true!

As a Customer Service Representative, you’ll use your empathy and

listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.

This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s a little more on how you’ll make a difference:

• Handle 25-30 calls (IB & OB)
• Ensure process efficiency – Work with patients and physicians to coordinate fertility
• plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including
• Shipping, insurance, and payment information.

Why join us?

• Health coverage effective day 1 (including medical, dental, and vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What you need to do the job:

• An empathetic and fun-loving personality with a few good jokes on the ready
• Prior Authorization experience preferred
• High School Diploma or GED required
• Excellent customer service, organization, and time management skills
• PC skills including knowledge of Microsoft Office Suite and Internet