Respond to customer inquiries via chat and email to resolve technical issues regarding attribution, integrations, and AI workflows. Partner with the AI copilot Moby to investigate bugs and provide feedback to Product and Engineering teams.
Remote Support Jobs (9,102)
Job category = Support
Respond to customer inquiries via live chat and email to help DTC brands optimize their use of the Triple Whale platform. Investigate technical issues related to pixels, integrations, and AI workflows while collaborating with Product and Engineering teams.
Technical Product Support Specialist, Enterprise
Triple Whale
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Full Time
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9 hours ago
Triple Whale
Act as the dedicated technical voice for enterprise accounts, resolving complex issues across pixels, integrations, and reporting. Partner with internal teams to surface product friction and contribute to the knowledge base and AI context.
Manage end-to-end customer interactions across chat, email, phone, and social channels to resolve issues with empathy. Provide product expertise and share recurring patterns to help improve the overall customer experience.
Lead a team of support professionals while directly managing a portfolio of complex, high-priority customer escalations across multiple SaaS products. Drive operational consistency, establish scalable support frameworks, and partner with Product and Engineering teams to improve systemic issues.
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Act as the primary technical contact for e-commerce brands to resolve platform issues and optimize their use of Triple Whale. Collaborate with Engineering and Product teams to triage bugs and advocate for product enhancements based on customer feedback.
Bilingual Members & Providers Call Center Agent- Roseville, CA- Remote
Gainwell Technologies LLC
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Full Time
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10 hours ago
Gainwell Technologies LLC
Respond to member telephone calls regarding eligibility and benefit information using an automated system. Research inquiries, document interactions in a CRM ticketing solution, and conduct outbound calls as needed.
Act as the first point of contact for customers by resolving technical incidents and requests via phone, email, and web submissions. Provide high-end customer service and explain technical issues in an understandable manner to clients.
Lead the APAC support engineering team by managing escalations, maintaining technical standards, and ensuring seamless global handoffs. Act as a bridge between users and the product team to translate support patterns into product improvements.
Member Services Advocate
AAA Life Insurance Company
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Full Time
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10 hours ago
AAA Life Insurance Company
The role involves supporting insurance processing by generating enrollments and handling member inquiries in a fast-paced inbound call center. The advocate is responsible for resolving problems, processing reinstatement forms, and ensuring a positive member experience.
The role involves processing customer orders via ERP software and coordinating with internal teams to ensure timely delivery and high customer satisfaction. Responsibilities include resolving inquiries, handling complaints, and maintaining accurate customer account records.
Customer Service Associate Specialist
Ensemble Health Partners
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Full Time
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10 hours ago
Ensemble Health Partners
Handle incoming patient calls to resolve customer service issues and manage written communications within the system. Perform collection activities, post payments, and coordinate with other departments to ensure patient needs are met.
Managing Consultant - Life Sciences Advisory - Patient Support Programs (Pharma)
Guidehouse
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Full Time
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10 hours ago
Guidehouse
Manage the end-to-end delivery of Patient Support Programs for life sciences clients, from design and implementation to monitoring. Lead project teams, manage client relationships, and support business development initiatives and junior staff growth.
Guide prospective students through the admissions process and support enrolled students with academic advising. Manage high volumes of phone and email inquiries to drive enrollment and retention.
Enrollment Call Center- Post Acceptance Student Stage
Liberty University
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Full Time
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10 hours ago
Liberty University
Provide exceptional customer service to students via phone and email to resolve complex issues regarding university policies. Coordinate with support offices to guide students through the post-acceptance stage and meet departmental performance indicators.
Enrollment Call Center Agent- Pre-Acceptance Student Stage
Liberty University
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Full Time
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10 hours ago
Liberty University
Convert prospective students into qualified applicants by handling high volumes of outbound calls and inquiries. Counsel students on program fit, admissions requirements, and financial aid processes while promoting the value of online education.
Own the health and performance of a global product support organization by setting leadership standards and inspecting execution. Partner with cross-functional leaders to resolve systemic issues and develop managers into future senior leaders.
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Bilingual Call Center Representative - Greater Sacramento - Remote
Gainwell Technologies LLC
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Full Time
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10 hours ago
Gainwell Technologies LLC
Provide knowledgeable responses to client inquiries and resolve problems while adhering to SLAs and production targets. Collaborate with team members to improve workflows and cross-train new resources in customer service processes.
Bilingual Supervisor, Customer Service (EPTX)
Progressive Leasing
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Full Time
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10 hours ago
Progressive Leasing
Lead and train the Customer Service team to achieve performance goals while monitoring calls for accuracy and quality. Handle escalated customer complaints and perform administrative duties including performance evaluations and disciplinary actions.
Bilingual Supervisor, Customer Service (UT)
Progressive Leasing
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Full Time
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10 hours ago
Progressive Leasing
Lead and train the Customer Service team to achieve performance goals while monitoring calls for accuracy and quality. Handle escalated customer complaints and perform administrative duties including employee evaluations and discipline.
Oversees a book of business by managing escalated client issues, complex orders, and the performance of Records Retrieval Specialists. Acts as an operational anchor to ensure accuracy, compliance, and efficiency across the records collection lifecycle.
Act as the primary technical liaison for enterprise healthcare clients to ensure optimal use of Aledade's technical and analytics tools. Responsibilities include troubleshooting, issue triage, developing standard operating procedures, and synthesizing user feedback for product enhancements.
RPSGT Clinical Support Specialist - Remote
Medbridge Healthcare
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Full Time
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10 hours ago
Medbridge Healthcare
Provide clinical and technical support to sleep labs and physicians via remote platforms, including EMR template editing and staff training. Responsible for scoring various sleep studies and performing quality assessments to ensure high standards of patient care.
Senior Law Clerk Office of Support Operations
Chenega Corporation
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Full Time
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10 hours ago
Chenega Corporation
The role involves analyzing and applying FOIA and Privacy Act provisions to make disclosure recommendations for the SEC. Responsibilities include redacting exempt content, managing case files, and coordinating referrals with external agencies.
Handle 50-70 incoming calls daily to identify customer needs and resolve complex issues using multiple databases. Responsible for scheduling patient appointments and updating demographic information in computer systems.
The specialist is responsible for contacting courts to ensure the timely retrieval of filings and updating internal systems with accurate data. They manage professional communications with court personnel and attorneys to resolve issues and track document statuses.
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The specialist is responsible for contacting courts to obtain filings and updates to ensure documents are processed into the internal system. This includes managing high volumes of calls and emails while collaborating with team members to improve process efficiencies.
OVC Rialto | Internship | Kindle & Key | Non Profit Support
Tomorrow's Talent
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Internship
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10 hours ago
Tomorrow's Talent
The intern will support business development and nonprofit consulting projects through website maintenance and social media management. Additionally, they will conduct grant research and provide administrative support for operational effectiveness.
Customer Service Representative
Endurance Warranty Services, LLC
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Full Time
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10 hours ago
Endurance Warranty Services, LLC
Handle a high volume of inbound calls to resolve customer issues and explain contract details. Manage customer accounts, process payments, and collaborate with other departments to ensure a positive experience.
Senior Client Services Analyst
Gainwell Technologies LLC
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Full Time
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11 hours ago
Gainwell Technologies LLC
Provide comprehensive support and troubleshooting for FraudCapture client users to ensure retention and system efficiency. Develop training materials and act as the primary point of contact for technical issues and requirement gathering.
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