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The role involves providing customer support via email, chat, and contact forms while handling inquiries, requests, and complaints. Additionally, the specialist will perform administrative tasks, test new products, and maintain FAQ content.
Purple Technology, a Czech outsourcing company specializing in services for partners in the FinTech industry, is currently seeking a Customer Support Representative fluent in Japanese for JST working hours. The primary role involves delivering customer support in a financial-related service and handling client inquiries through email, chat, and contact forms. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on identifying talented and passionate traders, offering them the opportunity to trade with substantial capital at a fraction of the usual fee.
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