How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,650)

IL Call Center Remote Customer Service Representative

VIMO INC · Full Time · 13 Weeks Ago

VIMO INC

🌎 United States 💵 $17 - $19 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative will manage inbound and outbound calls, provide technical support, and assist customers with health insurance enrollment. They are also responsible for accurate data entry, online chat inquiries, and maintaining high levels of professionalism across all communication channels.

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Spanish Bilingual Remote Customer Service Representative

VIMO INC · Full Time · 13 Weeks Ago

VIMO INC

🌎 United States 💵 $19 - $20.5 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

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Remote Customer Service Representative – Travel

Hallford Travels · Full Time · 13 Weeks Ago

Hallford Travels

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative will support clients with travel-related inquiries, coordinate travel arrangements, and guide travelers through the planning process. They are also responsible for maintaining accurate booking records and communicating with travel suppliers.

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Remote Customer Service Representative – Travel

Hallford Travels · Full Time · 13 Weeks Ago

Hallford Travels

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative will support clients with travel-related inquiries and coordinate travel arrangements. They are also responsible for maintaining accurate booking records and communicating with travel suppliers.

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Data Operations Support Lead/Manager - CTH

Gallagher · Full Time · 13 Weeks Ago

Gallagher

🌎 United States ⭐ 10+ yrs exp 💼 Support

The Data Operations Support Lead/Manager is responsible for ensuring the stability and performance of enterprise data platforms while acting as the primary escalation point for complex incidents. This role also drives platform enhancements, automation, and operational governance while mentoring support engineers to foster excellence.

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Data Operations Support Lead/Manager - CTH

Gallagher · Full Time · 13 Weeks Ago

Gallagher

🌎 United States ⭐ 10+ yrs exp 💼 Support

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Shift Operations Coordinator - US Support

PerfectServe · Full Time · 13 Weeks Ago

PerfectServe

🌎 United States 💵 $60000 - $65000 per year ⭐ 2-5 yrs exp 💼 Support

The Shift Operations Coordinator leads 24/7/365 shift operations by monitoring performance, managing queues, and providing real-time coaching to a small team of agents. They are responsible for maintaining service levels, ensuring smooth shift transitions, and partnering with management to drive operational improvements.

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Decision Support Analyst

Reed Technology · Full Time · 13 Weeks Ago

Reed Technology

🌎 South Africa, United Kingdom ⭐ 2-5 yrs exp 💼 Support

The Decision Support Analyst will partner with finance and operational teams to analyze business performance, build financial models, and troubleshoot data discrepancies. They are responsible for delivering actionable insights and maintaining dashboards to support informed commercial decision-making.

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Decision Support Analyst

Remitly · Full Time · 13 Weeks Ago

Remitly

🌎 South Africa, United Kingdom ⭐ 2-5 yrs exp 💼 Support

The Decision Support Analyst will partner with finance and operational teams to analyze business performance and support decision-making through financial modeling and data troubleshooting. They are responsible for developing dashboards, performing variance analysis, and ensuring data quality to provide actionable insights.

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Project Support Manager - Mobile, AL

BlastOne · Full Time · 13 Weeks Ago

BlastOne

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The Project Support Manager is responsible for the successful execution of equipment set-up, performance, and outcomes for site trials. They will also perform troubleshooting, provide field service support, and train clients on the safe and efficient use of industrial coating equipment.

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IT Support Technician

Interdependence · Full Time · 13 Weeks Ago

Interdependence

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The IT Support Technician will manage day-to-day helpdesk operations, including Microsoft 365 administration and user account provisioning. They will serve as the primary point of contact for technical issues, ensuring effective support for approximately 90 employees.

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Travel Support & Booking Specialist

Hopesglobalgetaways · Full Time · 13 Weeks Ago

Hopesglobalgetaways

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Travel Support & Booking Specialist manages reservations and organizes trip components for clients including hotels, flights, and cruises. They also maintain accurate records and communicate with travel partners to finalize booking details.

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Biometrics Services Support Representative (US Remote)

First Advantage · Full Time · 13 Weeks Ago

First Advantage

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative will handle inbound calls to provide general and Tier 1 technical support for biometric kiosks. They are responsible for documenting customer needs and recommending appropriate identity services.

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Technical Support Analyst - Integrations, Tier 2 (US Remote)

First Advantage · Full Time · 13 Weeks Ago

First Advantage

🌎 United States 💵 $70000 - $85000 per year ⭐ 2-5 yrs exp 💼 Support

The role acts as a liaison between internal departments and clients to ensure smooth background checking processes by resolving technical issues. Responsibilities include answering product questions, identifying bugs, implementing technical solutions, and escalating complex issues to engineering teams.

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Senior Manager, Customer Experience Partner Success

DoorDash USA · Full Time · 13 Weeks Ago

DoorDash USA

🌎 United States 💵 $143K - $210K per year ⭐ 5-10 yrs exp 💼 Support

The Senior Manager will oversee the support experience for an international logistics platform by managing BPO partners and ensuring performance metrics meet company standards. They will also develop long-term quality strategies, drive cross-functional collaboration, and implement AI solutions to optimize support operations.

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Healthcare Customer Advocate - OK

Senture · Full Time · 13 Weeks Ago

Senture

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Healthcare Customer Advocate handles inbound and outbound calls to support healthcare clients while documenting inquiries in a database. They are responsible for verifying customer information and providing exceptional service to ensure a seamless experience.

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Legal Customer Service Representative I (Russian Bilingual)18

Love's Travel Stops & Country Stores · Full Time · 13 Weeks Ago

Love's Travel Stops & Country Stores

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The Legal Customer Service Representative acts as the primary contact for Pro-Driver members, managing inquiries and providing service through outbound and inbound calls. They are responsible for accurately documenting member files, explaining procedures, and providing translation services between English and Russian.

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Legal Customer Service Representative I (Russian Bilingual)18

Love's Travel Stops & Country Stores · Full Time · 13 Weeks Ago

Love's Travel Stops & Country Stores

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The Legal Customer Service Representative acts as the primary point of contact for Pro-Driver members, managing inquiries and providing service through outbound and inbound calls. They are responsible for accurately documenting member files, explaining procedures, and providing translation services between English and Russian.

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French–English Customer Support Specialist (Remote, Contract-Based)

TransPerfect · Full Time · 13 Weeks Ago

TransPerfect

🌎 Morocco ⭐ 0-2 yrs exp 💼 Support

Contractors will provide customer support via phone and email, assisting with product inquiries, order tracking, and returns. They are responsible for documenting interactions and delivering a high-quality, solution-oriented customer experience.

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German–English Customer Support Specialist (Remote, Contract-Based)

TransPerfect · Full Time · 13 Weeks Ago

TransPerfect

🌎 Poland ⭐ 0-2 yrs exp 💼 Support

Contractors will provide customer support via phone and email, assisting with product inquiries, order tracking, and returns. They are responsible for documenting interactions in designated systems while maintaining a professional and solution-oriented approach.

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Administrative Support Assistant 34 APPLICANTS

SoTx Facility Services, LLC · Full Time · 13 Weeks Ago

SoTx Facility Services, LLC

🌎 United States 💵 $22.03 - $23.08 per hour ⭐ 2-5 yrs exp 💼 Support

The Administrative Support Assistant will manage daily administrative tasks including communications, meeting coordination, and report drafting. They are also responsible for maintaining time and attendance records, managing travel arrangements, and reconciling travel expenses.

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Senior Analyst Technical Support

Danaher · Full Time · 13 Weeks Ago

Danaher

🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Support

The Senior Analyst Technical Support is responsible for the onsite implementation of complex automation systems across Europe. They provide high-level technical support, including diagnosing, troubleshooting, and repairing electro-mechanical and software systems.

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Director, Support Delivery

DrFirst Inc. · Full Time · 13 Weeks Ago

DrFirst Inc.

🌎 United States 💵 $135K - $158K per year ⭐ 5-10 yrs exp 💼 Support

The Director, Support Delivery is responsible for overseeing agent performance, quality outcomes, and escalation frameworks across all support tiers. This role acts as a key liaison between the support organization and the product team to drive product improvements based on customer feedback.

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Customer Support Specialist

Practice By Numbers · Full Time · 13 Weeks Ago

Practice By Numbers

🌎 India ⭐ 2-5 yrs exp 💼 Support

The Customer Support Specialist will serve as the primary point of contact for post-launch customers, managing inquiries across chat, email, and phone. They are responsible for troubleshooting issues, ensuring product adoption, and providing actionable feedback to internal teams to improve the overall customer experience.

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Senior Analyst Technical Support

Danaher Corporation · Full Time · 13 Weeks Ago

Danaher Corporation

🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Support

The Senior Analyst Technical Support is responsible for the onsite planning and installation of complex automation systems across Europe. They provide high-level technical support, including diagnosing, troubleshooting, and repairing electro-mechanical and software systems.

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Customer Support Specialist – 100% Remote (DE) (m/f/d)

Impower GmbH · Full Time · 13 Weeks Ago

Impower GmbH

🌎 Oman, Romania ⭐ 2-5 yrs exp 💼 Support

You will handle customer inquiries via ticketing systems and support users in effectively utilizing the software for their daily workflows. Additionally, you will collaborate with Product and Engineering teams to resolve issues, report bugs, and improve platform usability based on user feedback.

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Customer Support Specialist – 100% Remote (DE) (m/f/d)

Impower GmbH · Full Time · 13 Weeks Ago

Impower GmbH

🌎 Oman, Romania ⭐ 2-5 yrs exp 💼 Support

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Full Time Support Specialist - NY

ACD Connect, LLC · Full Time · 13 Weeks Ago

ACD Connect, LLC

🌎 United States 💵 $21 - $23 per hour ⭐ 2-5 yrs exp 💼 Support

Deliver professional customer support via phone, chat, email, and SMS while resolving inquiries with accuracy and empathy. Navigate multiple systems to document interactions in real time while adhering to strict data privacy and client protocols.

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Part Time Support Specialist - NY

ACD Connect, LLC · Full Time · 13 Weeks Ago

ACD Connect, LLC

🌎 United States 💵 $21 - $23 per hour ⭐ 2-5 yrs exp 💼 Support

Deliver professional customer support via phone, chat, email, and SMS while resolving inquiries with empathy and efficiency. Navigate multiple systems to document interactions in real time while adhering to strict data privacy and compliance standards.

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Support Specialist - NY French Bilingual

ACD Connect, LLC · Full Time · 13 Weeks Ago

ACD Connect, LLC

🌎 United States 💵 $21 - $23 per hour ⭐ 2-5 yrs exp 💼 Support

Deliver professional customer support via phone, chat, email, and SMS while navigating multiple systems to document interactions. Maintain strict data privacy and compliance standards while contributing to a team-oriented remote environment.

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