Process Support Specialist

About the Company:

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

What You’ll Be Doing:

• Prepare and process invoices
• Submit warranty registrations and rebate documentation
• Manage administrative tasks and documentation
• Maintain accurate digital records
• Support office managers with daily operations
• Assist with customer service tasks when needed
• Help with basic social media content and scheduling

Requirements

What We’re Looking For:

• Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) is a MUST
• Strong English communication skills (written and spoken)
• Experience as a Virtual Assistant, Admin, or similar role
• Highly organized with strong attention to detail
• Comfortable using tools and learning new systems
• Able to work independently and manage multiple tasks

Nice to Have:

• Experience handling permits, rebates, or documentation
• Familiarity with social media tools

Benefits

• Fully remote, long-term opportunity
• A chance to learn how to work in an AI first environment with a stack of advanced AI tools
• Work directly with US-based teams and clients
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles