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About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
We are seeking a Senior Corporate Travel Consultant to provide after-hours emergency support for corporate clients across flights, accommodation, and ground transportation.
This is a senior-level position requiring deep GDS expertise and a strong track record at established TMCs. The ideal candidate operates independently, makes confident decisions under pressure, and delivers an exceptional client experience at all hours.
Requirements
- Proficiency in Amadeus is a MUST
- Excellent English communication skills: verbal, written, and reading is a MUST
- Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST
- 5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST
- Experience with Sabre or other booking software is an ADVANTAGE
- Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs
- Familiarity with corporate client-specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements
- Handled VIP and executive-level travelers, managing simultaneous disruptions across multiple clients
- Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing
- Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking
- Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations
Responsibilities:
- Provide real-time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure
- Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client
- Apply fare rules and corporate travel policies when making booking decisions
- Maintain continuous client communication from first contact through full resolution
- Document all cases accurately for daytime team handover
Working Hours:
- Graveyard Schedule (Shifting)
Benefits
- Fully remote, long-term opportunity
- Work directly with International teams
- Full-time schedule
- Clear processes and structured work
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