Provide first-line technical support to end-users via phone, email, and chat to resolve hardware, software, and account issues. Document incidents in ServiceNow and escalate complex problems to higher-level support teams while adhering to SLAs.
Remote Support Jobs (9,656)
Job category = Support
Provide real-time technical support and triage for court reporters using the Maggie digital product. Build foundational support resources including runbooks, knowledge base articles, and hardware kits.
Lead and grow the support analyst team for the Maggie digital court reporter product, overseeing incident management and escalation practices. Build essential runbooks, training materials, and knowledge bases from scratch to ensure fast resolution of live-production issues.
Provide real-time technical support and triage for the Maggie digital court reporter product, resolving hardware, network, and software issues. Help build the team's foundational knowledge base, runbooks, and training materials from scratch.
Customer Service Return Agent
Reliable Security Staffing LLC
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Full Time
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7 Weeks Ago
Reliable Security Staffing LLC
The agent will manage customer inquiries regarding product returns and process requests efficiently. They are also responsible for maintaining detailed records and coordinating with logistics for return shipments.
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Lead and coach a team of approximately eight customer support representatives using a structured coaching model to improve performance and growth. Manage complex customer escalations and partner cross-functionally to improve workflows and reduce friction.
The coordinator manages and resolves member and provider complaints, grievances, and appeals. They conduct comprehensive investigations and ensure all responses adhere to state and federal regulatory requirements.
Customer Service Representative
The Weatherspoon Organization
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Full Time
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7 Weeks Ago
The Weatherspoon Organization
Contact individuals who requested information to educate them on benefit options and assist with the enrollment process. Maintain accurate performance records and participate in ongoing training and mentorship.
Lead and maintain a support structure for Field Support employees to ensure the execution of department and individual goals. Collaborate with stakeholders and clients to provide high-quality contact center support via calls, tickets, and mass communication.
Deliver premium, personalized support to luxury resale clients via phone, chat, and email while handling complex inquiries and de-escalating issues. Act as a brand ambassador by providing expert product advice and supporting client retention initiatives.
Deliver premium, personalized support to luxury resale clients via phone, chat, and email to resolve complex inquiries. Act as a brand ambassador by providing expert product advice and managing client retention initiatives.
Provide empathetic customer support via phone and email regarding Medicare and Value-based Care networks. Manage medical record requests and insurance billing data while ensuring strict HIPAA compliance.
Virtual Assistant (Generalist / Executive Support)
Assist World
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Full Time
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7 Weeks Ago
Assist World
Provide executive support to the founder of an audio production company by streamlining workflows and managing data. Responsibilities include conducting industry research, maintaining CRM records, and preparing outreach lists.
Bilingual Customer Support Specialist (English/French-Canadian)
Resolv.Global
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Full Time
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7 Weeks Ago
Resolv.Global
Handle inbound customer inquiries via phone, email, and chat regarding warranty claims and general product assistance. Document interactions accurately and collaborate with internal teams to ensure high service quality.
Handle inbound and outbound customer inquiries while adhering to established protocols and documenting interactions in a database. Provide exceptional service by verifying customer information and following up as necessary to resolve issues.
The CX Manager serves as a technical consultant and trusted advisor to drive product adoption and optimize ROI for high-value customers. They bridge the gap between technical stakeholders and internal teams to ensure alignment on business objectives and long-term customer health.
Representative II, Customer Care Order Placement
Cardinal Health
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Full Time
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7 Weeks Ago
Cardinal Health
Responsible for handling 60-90 inbound calls daily to process medical supply orders and resolve customer discrepancies. Acts as a liaison to provide product information, order status updates, and insurance terminology explanations.
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The Onyx Group - Customer Service Representative
Tribe513 | The Onyx Group
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Full Time
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7 Weeks Ago
Tribe513 | The Onyx Group
The role involves managing incoming and outgoing patient calls, processing payments, and resolving billing and insurance inquiries. Additionally, the representative handles specific accounting projects, collections, and the crediting of patient accounts.
The Onyx Group - Customer Service Representative
Tribe513 | The Onyx Group
·
Full Time
·
7 Weeks Ago
Tribe513 | The Onyx Group
The role involves managing incoming and outgoing patient calls, processing payments, and resolving billing and insurance inquiries. Additionally, the representative handles specific accounting projects, collections, and the crediting of patient accounts.
The Onyx Group - Customer Service Representative
Tribe513 | The Onyx Group
·
Full Time
·
7 Weeks Ago
Tribe513 | The Onyx Group
The role involves managing incoming and outgoing patient calls to process payments and resolve billing or insurance inquiries. Additionally, the representative handles specific accounting projects, collections, and the crediting of patient accounts.
Lead the transformation of the global end-user experience by managing the IT Service Desk and BPO support models. Define the global ITSM roadmap and oversee the integration of IT support services during global mergers and acquisitions.
Provide technical support to enterprises using the CPaaS platform primarily via email and collaborate with tech teams to maintain platform stability. Act as a stakeholder in new product development by sharing client feedback and troubleshooting quality degradation.
Werkstudent (m/w/d) – C-Rent Support
Arndt Automobile GmbH
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Full Time
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7 Weeks Ago
Arndt Automobile GmbH
Support the C-Rent team with ticket processing, the creation and maintenance of rate structures, and administrative system tasks. Actively contribute to process improvements and digitalization projects within the rental department.
Tech/Systems Support Analyst - Spanish Native/English Fluent (Portugal Homebased)
IQVIA
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Full Time
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7 Weeks Ago
IQVIA
Provide first-level technical support for workstations and applications for internal and external customers. Resolve routine technical problems and escalate complex issues to the appropriate support areas.
Act as the first point of contact for technical issues, resolving support tickets across Windows and macOS environments. Manage user accounts via Active Directory and maintain internal knowledge base documentation.
RCIS Crop Field Service Representative
Zurich Insurance Company Ltd.
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Full Time
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7 Weeks Ago
Zurich Insurance Company Ltd.
Provide field service representation for RCIS crop insurance. Manage risk and support customers within the agricultural insurance sector.
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Assist clients with travel arrangements, vacation packages, and accommodations while coordinating service requests. Maintain accurate records of customer interactions and research travel products using company tools.
Provide professional support to clients by coordinating travel plans, reservations, and vacation packages. Manage client communications via phone, email, and messaging while maintaining accurate travel documentation.
Provide frontline technical support for hardware and software while managing identity and access management (IAM) for internal tools and external EMR systems. Coordinate with external medical practices to install necessary software and ensure seamless system access for users.
Customer Experience Technical Representative - Weekend Front
Generac Power Systems
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Full Time
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7 Weeks Ago
Generac Power Systems
Provide technical and non-technical support to customers via phone, email, text, and chat to ensure final resolution of issues. Document all interactions in real-time and maintain key contact center metrics including customer satisfaction and productivity.
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