Lead the technical support for Data Solutions applications to ensure high availability and system reliability. Partner with technology teams to implement system enhancements, manage risks, and provide strategic technical guidance.
Remote Support Jobs (9,684)
Job category = Support
Responsible for providing operational support to O&M contracts in the APAC region across mobilization, execution, and demobilization phases. The role focuses on improving plant reliability, implementing digital tools, and coordinating with regional managers to ensure operational excellence.
Lead a Technical Support team to deliver extraordinary customer experiences while meeting operational KPIs and SLAs. Manage team development, handle high-priority escalations, and optimize support workflows using data-driven insights.
The Regional Support Manager drives operational excellence across a portfolio of aged care homes with a focus on quality and leadership development. The role supports home managers in optimizing workforce, improving resident experience, and ensuring clinical and non-clinical compliance.
The role involves managing internal buyer teams as the primary point of contact and analyzing traffic quality via trackers and advertiser accounts. Responsibilities include controlling budgets, managing caps and offers, and ensuring continuous operational support for teams.
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Handle customer calls and emails to provide technical and non-technical support and troubleshooting. Document all service interactions and escalate advanced issues to the appropriate team members.
SoftPro Customer Support Analyst
Fidelity National Financial
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Full Time
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3 Weeks Ago
Fidelity National Financial
Resolve application issues for SoftPro software and assist customers with real estate closing tasks such as file balancing and trust account reconciliation. Document all customer issues and resolution steps within support tracking software while providing high-level service.
Manage and support the implementation of clinical products for pre-registration and data transfer within hospitals and emergency services. Act as the central point of contact for existing clients and conduct sales presentations for new potential clinical customers.
The Customer Care Advocate resolves member and provider inquiries regarding contract benefits, claim payments, and enrollment across multiple communication channels. The role focuses on enhancing satisfaction and retention while adhering to corporate and legislative requirements.
Provide expert-level technical support, fitting recommendations, and troubleshooting for hearing solutions to providers and consumers. Maintain strong customer relationships and document all interactions within CRM systems to ensure optimal product performance.
The role involves educating union members about available benefits through their affiliations. It also includes assisting customers who wish to opt in for additional benefit packages.
Union Customer Service Rep. (No Vaccination Required)
Morphius Corp
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Full Time
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3 Weeks Ago
Morphius Corp
The representative is responsible for scheduling appointments and following up with members to explain their available benefits. They work on a one-on-one basis to ensure members understand the services provided by the organization.
The agent will manage high-volume incoming and outgoing customer interactions via phone, email, and chat to resolve issues and provide product information. They are also responsible for documenting interactions in the CRM and promoting additional services to meet customer needs.
Act as the primary contact for online customers and retail associates to resolve inquiries regarding orders, returns, and product questions. Manage transactions and support workflows using Shopify and Microsoft applications to ensure smooth daily operations.
Bilingual Customer Experience & Operations Consultant-French (Virtual, Canada)
Sirva
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Full Time
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3 Weeks Ago
Sirva
Serve as the primary point of coordination for customers during their mobility journey, providing guidance on authorized services and policies. Proactively manage customer interactions via omnichannel tools while collaborating with internal teams and external suppliers to ensure high satisfaction.
Provide front-line desktop support by troubleshooting hardware and software issues for employees. Maintain IT systems, manage user accounts, and assist with the onboarding of new hires.
Customer Support Specialist (Japanese Main / English Plus)
Rove Concepts
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Full Time
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3 Weeks Ago
Rove Concepts
Ensure a seamless customer experience by resolving inquiries via email, chat, and community channels. Manage product SKUs, track shipments, and coordinate with warehouse partners to handle returns and order issues.
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Customer Support Analyst (Technical)
Clariti Cloud Inc.
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Full Time
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3 Weeks Ago
Clariti Cloud Inc.
Act as the primary point of contact for technical support requests, troubleshooting software issues and documenting bugs via JIRA. Educate customers on product functionality and collaborate with Product and Engineering teams to improve the platform.
The role involves managing inbound and outbound communications, routing calls to appropriate departments, and resolving customer issues. It also includes monitoring cases in Salesforce and conducting invoice outreach and payment calls.
Provide operational and administrative support to the EMEA Go-to-Market team, including managing purchase orders, invoicing, and vendor compliance. Coordinate customer onboarding, training, and the communication of customer feedback to internal teams to improve service delivery.
Provide operational and administrative support to the EMEA Go-to-Market team, focusing on purchase orders, invoicing, and vendor management. Coordinate customer onboarding, training, and the communication of customer feedback to internal teams.
Provide operational and administrative support to the Go-to-Market team across the EMEA region, focusing on customer accounts and financial activities. Coordinate between sales, marketing, and product teams to ensure seamless customer onboarding and service deployment.
Provide operational and administrative support to the Go-to-Market team across the EMEA region, focusing on customer accounts and financial activities. Coordinate between sales, marketing, and product teams to ensure seamless customer onboarding and satisfaction.
Non-Technical Support Specialist II
Association of American Medical Colleges
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Full Time
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3 Weeks Ago
Association of American Medical Colleges
Provide high-quality customer support and guidance on complex policies to AAMC member medical schools. Lead onboarding activities, conduct product demos, and gather member feedback to inform service improvements and product development.
Serves as a Team Lead providing guidance to staff, handling escalations, and monitoring call quality for accuracy and etiquette. Assists supervisors with staffing, report reconciliation, and ensuring efficient patient scheduling using the EPIC system.
PACS Technical Support Management Manager - Full Time - Remote
Experity
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Full Time
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3 Weeks Ago
Experity
Manage a team of Technical Account Managers and Application Analysts to ensure technical client health and product adoption. Act as the primary technical escalation point and maintain strategic relationships with client executive leadership.
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Serve as the primary point of contact for customers via email, chat, and video calls to resolve technical issues and platform navigation queries. Triage incoming tickets, document solutions in the knowledge base, and escalate complex bugs to engineering teams.
Lead the onboarding process for enterprise partners to accelerate time-to-value and ensure seamless platform adoption. Develop scalable playbooks and collaborate with product and success teams to optimize the implementation experience.
Provide remote frontline support for Emergency Call Handling and NG911 platforms via phone and email. Manage the full lifecycle of support tickets and escalate critical issues to higher tiers while maintaining the internal knowledge base.
EDI Helpdesk Representative - Remote US
Gainwell Technologies LLC
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Full Time
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3 Weeks Ago
Gainwell Technologies LLC
Serve as the primary contact for healthcare providers to resolve EDI-related inquiries through inbound and outbound communication. Research and troubleshoot provider issues while maintaining accurate documentation and compliance standards.
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