The role involves acting as the first point of contact for customers to resolve complaints, process orders, and answer inquiries. The representative must maintain professional records of interactions and build strong client relationships to ensure satisfaction.
Remote Support Jobs (9,679)
Job category = Support
Provide professional support to Chinese-speaking clients via chat, email, and phone during UK and Canada coverage hours. Assist clients with account opening, funding, and navigating trading platforms like MT4 and MT5.
Monitor and optimize the end-to-end patient journey to prevent drop-offs and increase conversion rates. Coordinate across sales, clinical, and support teams to resolve complex cases and improve operational workflows.
Multilingual Customer Support – Relocation to Greece (m/f/d)
Hartmann Recruitment
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Full Time
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8 Weeks Ago
Hartmann Recruitment
Handle customer inquiries via phone, email, and chat regarding products, services, and orders. Maintain customer records and ensure a professional, solution-oriented customer experience.
Deliver high-tier customer service by guiding users through compliance, resolving account issues, and preventing fraud. Manage high-impact support tickets and collaborate across departments to improve service excellence and operational security.
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Work from Home: Customer Service Representative (Healthcare)
Sagility
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Full Time
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8 Weeks Ago
Sagility
Handle incoming calls professionally to research and provide effective resolutions to customer inquiries. Accurately document call details while meeting daily quality and customer satisfaction goals.
The Director is responsible for designing and operating the CX technology and data backbone to enable customer understanding and decisive action. This includes leading the strategy for Voice of Customer and journey analytics platforms to drive operational prioritization across the enterprise.
Customer Engagement Manager Eosinophilic Diseases (EGPA/HES) (m/f/d)
GSK
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Full Time
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8 Weeks Ago
GSK
The role is responsible for the strategic development and implementation of customer engagement plans for stakeholders in the eosinophilic diseases field. This includes managing relationships with healthcare professionals, organizing national and international events, and developing advocacy networks.
The specialist serves as the primary point of contact for clients, coordinating service requests and scheduling updates. They are responsible for maintaining accurate digital records and ensuring a seamless, positive client experience.
The specialist will lead live video onboarding calls to set up new customers and provide ongoing support via chat and email. They will also collaborate with internal teams to improve workflows and provide product feedback based on customer needs.
Serve as the primary contact for clients to coordinate travel arrangements, accommodations, and transportation. Manage trip details and provide timely support for itinerary adjustments and service requests.
Serve as the first line of support for clinicians and admins via Zendesk to troubleshoot issues and escalate bugs to engineering. Translate user feedback into actionable insights to improve product usability and collaborate with Customer Success for a proactive experience.
Provide premier technical support to commercial drone customers by troubleshooting software, hardware, and cloud issues. Act as the Voice of Customer to inform product improvements and develop support processes to enhance the user experience.
Part- Time Customer Care Representative
Movado Group, Inc
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Full Time
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8 Weeks Ago
Movado Group, Inc
The representative handles inbound calls regarding product orders, repairs, and billing complaints to ensure customer satisfaction. They are responsible for first-level issue resolution and maintaining detailed records of all customer interactions.
The role involves managing the full lifecycle of technical software support tickets and providing direct assistance to customers via phone, email, and online channels. Additionally, the analyst identifies sales opportunities and collaborates with internal development teams to resolve complex technical issues.
Lead the Customer Experience function by managing high-stakes enterprise relationships and building the department's infrastructure and playbooks. Coach and grow a CX team while partnering with sales and engineering to align the product roadmap with customer needs.
Deliver high-tier customer service by guiding users through compliance, resolving account issues, and preventing fraud. Manage high-impact support tickets and collaborate across departments to improve processes and ensure secure operations.
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Solve complex, unprecedented problems that currently hinder the company's growth. Develop and implement scalable systems to ensure these solutions operate independently moving forward.
Customer Service Agent
Camping World Holdings, Inc.
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Full Time
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8 Weeks Ago
Camping World Holdings, Inc.
Handle heavy inbound calls to document customer concerns and find effective resolutions. Responsible for logging accurate records of conversations and routing calls appropriately within the organization.
Provide comprehensive support to travelers before, during, and after their trips via email, phone, and messaging. Manage itinerary changes, cancellations, and resolve customer concerns professionally.
Support clients through all stages of travel, from booking to post-trip follow-up. Handle inquiries, process itinerary changes, and resolve customer concerns via email, phone, and messaging.
Contact potential clients via phone and other channels to sign them up for trial lessons. Provide product information and support clients throughout the enrollment process.
Operations Technical Support Specialist-1
Altium Packaging
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Full Time
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8 Weeks Ago
Altium Packaging
Act as a first responder for critical operational events to stabilize and restore production across U.S. and Canada manufacturing plants. Lead technical execution, root cause analysis, and capability building for blow molding and bottle processing equipment.
Operations Technical Support Specialist-2
Altium Packaging
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Full Time
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8 Weeks Ago
Altium Packaging
Act as a first responder for critical operational events to stabilize and restore production across U.S. and Canada manufacturing plants. Lead technical execution, root cause analysis, and capability building for blow molding and downstream equipment.
Lead the strategy and execution of the promotional advertising practice while managing high-level client partnerships and brand planning. Oversee internal teams, manage multi-million-dollar account finances, and integrate AI and digital tools into client solutions.
The specialist will act as a product expert to educate customers and solve technical issues via email and tickets. They will also advocate for customer needs internally to influence product and growth strategies.
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Course Support - Physics (Open to Work Study and Non-Work Study)
University of Texas at Austin
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Full Time
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8 Weeks Ago
University of Texas at Austin
Support course management for OnRamps Physics courses by distributing resources via Quest and Canvas. Assist with course prototyping, user testing, and clerical record-keeping for classes.
Application Support Analyst – EDI, FTP, Customs/ABI
Valce Talent Solutions
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Full Time
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8 Weeks Ago
Valce Talent Solutions
Provide application support for EDI transactions, FTP file transfers, and ABI customs uploads for Southern Border operations. Coordinate with LATAM customers and technical teams to troubleshoot connectivity, validate data, and ensure smooth customs processing.
Act as the first point of contact for technical support, managing incidents and service requests via phone, email, and chat. Perform triage, troubleshooting, and routine system maintenance while ensuring adherence to SLAs and maintaining the knowledge base.
The specialist performs quality control audits and monitors the loss mitigation pipeline to ensure all foreclosure files are addressed. They handle professional correspondence between homeowners, investors, and attorneys while assisting with new hire training.
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