Lead a portfolio of customer care engagement and culture programs to improve the team member experience and business outcomes. Manage a team of program managers and analysts while partnering with HR and senior leadership to scale initiatives.
Remote Support Jobs (9,693)
Job category = Support
Act as the first point of contact for end-users in a pharmaceutical company to diagnose, prioritize, and resolve application incidents. Document complex cases and escalate them to L2 and L3 support teams while managing user access and password resets.
The role involves investigating customer feedback signals to identify root causes and recurring patterns. The associate will create structured reports and present insights to internal teams to guide product and go-to-market decisions.
Guide customers through the KYC portal to ensure timely completion of identity checks and document uploads. Provide first-line support for portal issues and manage KYC projects to meet go-live deadlines.
Call Center - Work from Home job- Hiring in Select States
Anomaly Squared
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Full Time
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4 Weeks Ago
Anomaly Squared
The agent will initiate outbound calls to prospective clients to identify needs and qualify leads for the sales pipeline. They are also responsible for maintaining accurate records within CRM software and meeting performance metrics.
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Provide high-level support to workers and clients in the German-speaking Swiss market via phone, email, and chat. Collaborate with internal teams to resolve complex issues and collect customer feedback for product development.
Manage a portfolio of high-value clients to drive platform adoption, retention, and measurable business value. Partner with internal teams to lead QBRs, monitor customer health, and identify expansion opportunities.
Manage end-to-end customer happiness operations, overseeing both in-house teams and BPO partners to ensure performance metrics are met. Drive operational excellence by improving CSAT, NPS, and efficiency while handling high-level executive escalations.
Customer Service Coordinator, WITS
Danaher Corporation
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Full Time
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4 Weeks Ago
Danaher Corporation
Coordinate and prioritize field interventions for Automation and Clinical IT solutions across the EMEA region. Manage logistics and ensure efficient service delivery by interfacing between clients and technical teams.
Lead and mentor a team of client service associates to ensure high-performance and consistent service delivery across all time zones. Define service standards and oversee daily operations to ensure cases are handled correctly and SLAs are met.
ServiceNow Data & application support
BCE GLOBAL TECHNOLOGY CENTRE PRIVATE LIMITED
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Full Time
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4 Weeks Ago
BCE GLOBAL TECHNOLOGY CENTRE PRIVATE LIMITED
The QA Analyst is responsible for executing manual and automated tests to ensure software quality, specifically focusing on ServiceNow integrations. They will report anomalies, track root causes, and collaborate with cross-functional teams to optimize test suites and QA processes.
Act as the first point of contact for partner technical requests, ensuring issues are prioritized and resolved or routed correctly. Perform first-line checks, manage service provisioning, and maintain technical documentation.
The role serves as the primary point of contact for patients, managing inquiries and coordinating appointments. It also involves registering new patients and providing general administrative support to ensure a seamless patient journey.
Guest Services Specialist (India)
Extenteam Client Roles
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Full Time
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4 Weeks Ago
Extenteam Client Roles
Provide 24/7 guest support and communication for short-term rental operators via email, phone, and messaging. Coordinate with property managers and vendors to ensure guest satisfaction and efficient property maintenance.
Guide customers through the configuration and go-live process of the SINGU platform, including data preparation and module setup. Provide operational support and triage implementation issues for clients in Mexico.
Senior Onboarding Client Services Specialist
Remote - Referral Board
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Full Time
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4 Weeks Ago
Remote - Referral Board
Manage the end-to-end onboarding process for enterprise-level clients to ensure seamless and compliant global employment experiences. Collaborate with cross-functional teams to improve service quality and maintain comprehensive onboarding documentation.
Customer Representative (German-speaking) - Remote - Sports industry MA01
CNX
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Full Time
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4 Weeks Ago
CNX
Handle incoming and outbound customer contacts via telephone and email to ensure high customer satisfaction. Log interaction details into tracking systems and contribute to the localization of the knowledge database.
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The analyst provides professional technical support to customers via various channels and resolves software issues within SLA requirements. They are also responsible for analyzing customer requirements, configuring Noggin software, and acting as an escalation point for offshore teams.
Serve as the first point of contact for IT support requests, triaging and resolving Level 1 hardware, software, and networking issues. Support user onboarding/offboarding, account provisioning, and the maintenance of SaaS platforms and network equipment.
Manage retailer accounts in the Czech Republic and Slovakia by supporting order placement and resolving customer queries. Collaborate with Territory Managers and other departments to ensure timely product delivery and effective warranty resolution.
Freelance Guest Service Agent Hospitality (all genders) - Remote
Homaris
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Full Time
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4 Weeks Ago
Homaris
Act as the primary digital contact for guests, managing communication via chat and phone throughout their entire stay. Handle check-ins, check-outs, and resolve guest challenges to ensure a high-quality vacation experience.
The specialist will monitor the support inbox, respond to customer inquiries, and conduct 1:1 Zoom trainings to help users navigate the Promoboxx platform. They will also maintain customer data and assist Customer Success Managers with reporting and special projects.
Act as the primary liaison between customers and internal teams to resolve issues and foster strong relationships. Monitor engagement metrics and collaborate with sales and engineering to ensure customer requirements are met.
Client Services Advisor (WFH)
Spieldenner Financial Group
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Full Time
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4 Weeks Ago
Spieldenner Financial Group
Identify and meet the financial protection needs of mid-market families using a proven process. Build long-term, profitable client relationships by providing clarity and peace of mind through insurance programs.
Targeted Recruiting & Onboarding Specialist (Contractor)
Labelbox
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Full Time
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4 Weeks Ago
Labelbox
Own the end-to-end contributor acquisition funnel from sourcing technical profiles to successful onboarding. Build and manage the systems, external BPO partnerships, and sourcing channels to scale the recruit pipeline efficiently.
Assist clients with planning and coordinating travel arrangements while researching options based on budget and preferences. Manage reservations, handle service requests, and maintain accurate client documentation.
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Assist clients with reservation inquiries, booking modifications, and scheduling coordination. Maintain accurate client records and collaborate with team members to ensure a seamless customer experience.
Remote Customer Service Representative – Travel (Remote)
Hallford Travels
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Full Time
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4 Weeks Ago
Hallford Travels
Support clients with travel-related inquiries and coordinate arrangements for cruises, vacation packages, and hotel stays. Maintain accurate booking records and communicate with travel suppliers to confirm reservation details.
Leads a global team of Client Support Analysts and Engineers to deliver high-quality technical support and resolution for SaaS clients. Accountable for daily operations, incident oversight, and collaborating with Product and Engineering teams to drive scalable product improvements.
Manage the pre-purchase customer journey by providing expert guidance on automotive products, specifications, and dealer connections. Act as a liaison between customers, dealerships, and internal teams to resolve inquiries and foster long-term brand loyalty.
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