The Technical Support Associate will own Level 1 support resolutions and manage Level 2+ ticket triage while ensuring effective customer onboarding and implementation. They will also maintain system documentation, configure customer-facing templates, and collaborate with internal teams to ensure seamless service delivery.
Remote Support Jobs in United States (5,231)
Remote in = United States
Job category = Support
You will own the end-to-end design, optimization, and governance of service processes and workflows to scale customer experience. This involves leading cross-functional improvement initiatives and partnering with teams like IT BizTech and Analytics to drive operational efficiency.
The Customer Service Specialist provides Tier 1 support to prospects and customers, resolving technical issues and managing inquiries across multiple channels. They also collaborate with internal teams to improve customer-facing processes and ensure a seamless experience throughout the customer journey.
The Technical Support Specialist is responsible for installing, programming, and maintaining security systems while acting as a primary interface for customer support. They manage project timelines, ensure system performance, and provide technical training to customers.
Consult with customers to understand their scheduling needs and determine the best service options. Maintain excellent verbal communication while representing the company with a professional and positive demeanor.
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The role involves supporting consumer contacts regarding health-related claims and documenting information accurately within CRM software. You will also be responsible for identifying safety concerns and coordinating with regulatory and legal teams for high-priority cases.
The Customer Service Representative serves as the primary point of contact for applicants and providers, providing information on Medicaid waiver programs and conducting eligibility screenings. They are responsible for documenting interactions, scheduling appointments, and resolving complex inquiries while maintaining confidentiality.
Provide Tier 2 and Tier 3 technical support for Army Training Information System (ATIS) users via phone, email, and ticketing systems. Collaborate with cross-functional teams to troubleshoot issues, conduct testing, and support the transition to automated testing workflows.
Senior Acquisition Support Specialist
Pyramid Systems, Inc.
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Full Time
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1 Week Ago
Pyramid Systems, Inc.
The Senior Acquisition Support Specialist serves as the lead subject matter expert for acquisition modernization initiatives, bridging the gap between operational requirements and technical solutions. They provide expert guidance on federal regulations, manage stakeholder relationships, and ensure acquisition workflows are accurately represented within technology platforms.
SENIOR ACQUISITIONS SUPPORT SPECIALIST
Pyramid Systems, Inc.
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Full Time
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1 Week Ago
Pyramid Systems, Inc.
The Senior Acquisition & Business Operations Advisor serves as a subject matter expert providing strategic guidance on federal acquisition, business operations, and growth initiatives. They support executive leadership by analyzing operational performance, managing contract compliance, and facilitating organizational transformation efforts.
The Senior Director is responsible for executing patient services strategy and overseeing the performance of call center programs for pharmaceutical and medical device clients. They will lead leadership teams, manage client relationships, and ensure operational excellence to meet revenue and profit targets.
The Client Services Director provides strategic leadership for global accounts, overseeing the delivery of integrated Medical Affairs and Publications programs. They are responsible for managing financial performance, driving organic growth, and mentoring high-performing teams while acting as a trusted advisor to senior stakeholders.
You will provide strategic leadership for global client accounts, overseeing the delivery of integrated Medical Affairs and Publications programs. Additionally, you will manage account financial performance, drive operational excellence, and mentor team members while identifying opportunities for business growth.
This role provides critical sales account support for the Stop Loss Business Unit, managing complex sales cycle tasks and facilitating account implementation. The incumbent acts as a primary point of contact for resolving issues related to RFP intake, underwriting, and ongoing group account service.
The Travel Customer Representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are responsible for providing accurate destination information and resolving client inquiries with empathy and professionalism.
The Travel Customer Representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are responsible for responding to inquiries via multiple channels and ensuring high-quality service standards.
The representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are also responsible for responding to inquiries and resolving issues with empathy and professionalism.
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Contract Customer Care Representative
Prescryptive Health, Inc.
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Full Time
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1 Week Ago
Prescryptive Health, Inc.
Provide prompt and empathetic customer support via phone, email, and case management systems while identifying trends to improve the member experience. Collaborate with product and operations teams to refine internal processes and ensure accurate communication during product updates.
The Travel Customer Representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are responsible for responding to inquiries via multiple channels and ensuring high-quality service through effective problem-solving.
The Travel Customer Representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are responsible for responding to inquiries via multiple channels and ensuring high-quality service standards.
The representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are also responsible for responding to inquiries professionally and resolving client concerns with empathy.
The representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are also responsible for responding to inquiries and resolving issues with empathy and professionalism.
You will support clients throughout their travel journey by managing bookings, changes, and cancellations while providing accurate information. Additionally, you will handle inquiries and resolve issues promptly via email, phone, and messaging platforms.
The representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are also responsible for responding to inquiries and resolving issues with professionalism and empathy.
The Service Desk Analyst provides first and second-tier technical support for internal employees via phone, chat, and Slack. Responsibilities include troubleshooting hardware and software issues, managing incidents in ServiceNow, and performing administrative tasks to ensure high-level customer service.
Strategy Analyst V, Risk Adjustment- CDI Support
Kaiser Permanente
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Full Time
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1 Week Ago
Kaiser Permanente
The Strategy Analyst supports Health Plan Risk Adjustment through data analysis, performance monitoring, and the development of business insights to drive operational excellence. They partner with cross-functional teams to identify risks, evaluate process performance, and execute strategic projects to ensure regulatory compliance and program effectiveness.
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The representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are also responsible for responding to inquiries via multiple channels and ensuring high levels of client satisfaction.
The Sr. Client Services Associate manages end-to-end onboarding for new healthcare clients, including product configuration, workflow setup, and staff training. They also collaborate with internal teams to drive product adoption, monitor performance metrics, and ensure client satisfaction.
T2 Resident Support - Remote
Ambient Property Technologies
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Full Time
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1 Week Ago
Ambient Property Technologies
This role involves triaging and resolving customer issues while managing escalations between support tiers. You will also collaborate with teams to optimize case management workflows and provide remote hardware assistance.
The representative will handle inbound calls regarding insurance policies, including coverage inquiries, billing, and policy modifications. They are responsible for providing accurate information to customers while maintaining high service standards.
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