The Emergency Support Specialist manages after-hours crisis calls for community-based programs by performing clinical assessments and de-escalating high-risk situations. They are also responsible for coordinating with internal and external teams, dispatching staff, and documenting all critical events in the Evolv system.
Remote Support Jobs in United States (5,231)
Remote in = United States
Job category = Support
The Member Services Supervisor is responsible for coaching and empowering a remote team of associates to deliver exceptional member service. This role involves balancing hands-on people leadership with administrative tasks and driving continuous operational improvement.
Customer Support Specialist - Bilingual (French/English)
Flashfood
·
Full Time
·
1 Week Ago
Flashfood
The Customer Support Specialist will resolve customer inquiries across email and social media while troubleshooting technical issues. They will also act as a liaison between customers and internal teams to drive product improvements and maintain high service standards.
Manage inbound and outbound calls to assist customers with account arrears and negotiate affordable repayment plans. Maintain accurate records of customer interactions while ensuring compliance with regulatory standards and internal KPIs.
The Strategic CSM will manage a book of large enterprise customers to drive retention, revenue growth, and measurable outcomes. They will act as the primary point of contact, collaborating with internal teams to ensure customer engagement and successful program execution.
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Customer Service Supervisor | E-Commerce
Catch Creation, LLC
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Full Time
·
1 Week Ago
Catch Creation, LLC
The Customer Service Supervisor will oversee daily operations, monitor real-time queues, and ensure adequate staffing coverage. They are also responsible for coaching agents, conducting quality reviews, and managing complex customer escalations.
Provide effective phone and email software support to customers while utilizing Salesforce to log and troubleshoot technical issues. Contribute to knowledge base maintenance and participate in after-hours on-call rotations.
SAP Basis Support Consultant
Accenture Federal Services
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Full Time
·
1 Week Ago
Accenture Federal Services
The SAP Basis Support Consultant is responsible for daily system monitoring, incident resolution, and user administration. They also perform transport execution, system maintenance, and ensure the reliability of SAP landscapes through proactive support.
The associate will manage collections on past due invoices and resolve disputed items through research and cross-departmental coordination. They are also responsible for daily portfolio reporting and identifying opportunities for process automation.
The specialist will manage client travel bookings, including planning, reservations, and real-time updates throughout the journey. They will also provide professional support via phone, email, and messaging to resolve inquiries and ensure high customer satisfaction.
Provide timely technical support for insulin pumps, software, and connected healthcare devices via phone, chat, and email. Document interactions in the CRM system while identifying and escalating product health and safety concerns.
Provide Tier 1–2 technical support for Windows operating systems and Microsoft applications while managing user accounts in Active Directory. Document all issues in the ticketing system and ensure timely resolution through professional communication.
The Helpdesk Support Specialist will provide technical support for workstation issues, software programs, and POS systems. They will handle password resets and basic hardware troubleshooting while documenting tickets in ServiceNow.
Provide technical guidance and support for Essential Fish Habitat and Endangered Species Act consultations on federal activities. Coordinate with federal agencies to analyze proposed actions for potential environmental effects and prepare written assessments.
The IT Support Analyst will manage and resolve technical incidents and service requests while ensuring SLA compliance within a corporate environment. They will also administer identity and access management solutions and collaborate with cross-functional teams to maintain IT operations.
EVV & Assessment Services - Customer Support Rep
Wellcove/CHCS-Services
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Full Time
·
1 Week Ago
Wellcove/CHCS-Services
The Customer Support Representative manages client usage and compliance of EVV and facility platforms while providing troubleshooting and retraining support. They are responsible for maintaining accurate documentation and ensuring the compliant delivery of invoices to insurance carriers.
Claims - Support Representative, Claims
Wellcove/CHCS-Services
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Full Time
·
1 Week Ago
Wellcove/CHCS-Services
This role involves providing administrative support for claims adjudication by gathering data and reviewing documentation for long-term care insurance plans. The associate will also interact with customers and providers to ensure accurate information and timely resolution of inquiries.
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The specialist is responsible for remotely troubleshooting and resolving technical issues related to networks, connectivity, and applications. They also provide instructional support to customers and perform root cause analysis to ensure effective problem resolution.
Provide technical support for insulin pumps and related software via phone, chat, and email while accurately documenting interactions in a CRM. Analyze system logs to resolve issues, identify product safety concerns, and advocate for customer needs to internal teams.
The role involves handling daily administrative activities and collaborating with the auditing team to support Coordination of Benefits and Data Mining objectives. Responsibilities include communicating with insurance providers to obtain eligibility details and accurately entering claim information into company systems.
Claims Support Specialist - Remote
The Mortgage Talent Network
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Full Time
·
1 Week Ago
The Mortgage Talent Network
The Claims Support Specialist will file and manage agency claims while conducting monthly process-control and vendor audits. They are also responsible for resolving team escalations, training staff, and maintaining data integrity through exception reporting.
Member/Provider Call Center Lead - Greater Sacramento - Remote
Gainwell Technologies LLC
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Full Time
·
1 Week Ago
Gainwell Technologies LLC
The role involves answering customer inquiries, managing telephone communications, and ensuring data integrity through weekly reporting. You will also monitor daily transactions to ensure compliance with service level agreements and support team operations.
The Senior Manager will lead digital transformation and AI-powered support initiatives to optimize case lifecycles and self-service adoption. They will also oversee process management, knowledge management, and cross-functional collaboration to enhance customer experience and operational readiness.
The Customer Support Specialist manages assigned accounts by providing timely solutions to inquiries and facilitating workflow across departments. They also partner with implementation specialists to improve the customer journey and ensure technical issues are resolved.
Client Services Intake and Dispatch Coordinator
Fortify Companies
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Full Time
·
1 Week Ago
Fortify Companies
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The Customer Service Representative is responsible for processing customer orders via telephone while ensuring a professional and positive customer experience. They are also expected to perform cross-trained functions within the department and maintain productivity standards for call volume.
The technician will provide first-line IT support by troubleshooting hardware and software issues via phone, email, or chat. They are responsible for documenting all resolutions in the ticketing system while maintaining high customer service standards.
The technician will provide first-line IT support by troubleshooting hardware and software issues via phone, email, or chat. They are also responsible for documenting all resolutions in the ticketing system and maintaining high performance metrics.
The technician will provide first-line support by troubleshooting hardware and software issues via phone, email, or chat. They are responsible for documenting all resolutions in the ticketing system while maintaining high performance metrics.
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Support Jobs in Other Countries
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405
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325
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266
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220
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205
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195
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173
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162
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136
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128
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118
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109
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101
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100
Other Categories in United States
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34766
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26180
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21712
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10341
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7541
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5359
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4108
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3191
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2442
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1819
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1718
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1224
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1134
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634
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