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The Records Client Services Facilitator researches and diagnoses procedural issues while managing client inquiries and ongoing matters. They are responsible for maintaining organized records and communicating professionally with clients, witnesses, and team members.
Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.
Position Summary:
Magna Legal Services is seeking a reliable, detail-oriented Records Client Services Facilitator to join our Client Services team. In this role, you will research client questions, coordinate timely responses, and keep ongoing matters organized. The ideal candidate works well independently, solves problems thoughtfully, communicates with professionalism, and is eager to grow in a legal services setting.
Key Responsibilities
Research and diagnose procedural issues and exceptions involving client matters.
Respond to client emails and inquiries promptly and professionally.
Communicate clearly with clients, witnesses, and team members, including when handling challenging or sensitive interactions.
Navigate software, web portals, and digital filing systems to find and manage information.
Maintain a calendar and track follow-up tasks to ensure ongoing matters receive timely attention.
Ability and willingness to learn the litigation process, including the role of documentary evidence.
Strong work ethic, reliability, and a goal-oriented approach.
Excellent written and verbal communication skills.
Strong attention to detail, research skills, and deductive reasoning.
Ability to work independently and collaborate with a team in a fast-paced environment.
Proficiency with Microsoft Office, general Windows tasks, and PDF tools such as Adobe Acrobat or Nitro, including opening, editing, and combining PDF files.
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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