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Design, deploy, and maintain Windows and Linux systems, remote Linux and Docker appliances, Azure services, and internal infrastructure and tooling. Improve CI/CD pipelines, automate administration, strengthen security, support software development and releases, and contribute to monitoring, troubleshooting, and disaster recovery.
Configure and support SAP SD and SAP Retail solutions across the Order-to-Cash lifecycle, including promotional pricing, markdowns, billing, and integration with related retail processes. Lead functional workstreams, collaborate with stakeholders and cross-functional teams, and support solution design, testing, deployment, go-live, and continuous improvement.
Define and lead the Customer Success strategy and organization, owning the post-sales lifecycle from onboarding and adoption through renewals and expansion. Improve retention and customer value through scalable processes, customer health insights, executive relationships, cross-functional collaboration, and reporting on KPIs and forecasts.
Support critical enterprise applications by investigating and resolving production incidents, analyzing logs and data with SQL, and executing operational scripts in Linux environments. Coordinate production fixes and validations with development teams, track tickets against SLAs, document solutions, and contribute to automation and application stability improvements.
Resolve customer billing and order validation issues involving orders, subscriptions, refunds, and credits through email, tickets, and chat. Coordinate with support, sales, legal, operations, and fraud teams while meeting service metrics and identifying process improvements.
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Build and maintain relationships with donors across the North Central Region, representing It Is Written and communicating its mission through visits, events, and ongoing outreach. Explain and support planned gifts and estate plans, coordinate documentation and administrative follow-through, and meet territory visit, reporting, and communication expectations.
Collaborate with internal producers and retail agents to develop, evaluate, and submit workers' compensation business to appropriate markets, negotiating coverage and pricing and following submissions through to timely quotes. Generate new business and build territory relationships through sales and marketing activities while coordinating with support teams to resolve service and administrative needs.
Design, develop, test, and maintain scalable software applications, contributing throughout the software development lifecycle and supporting production systems. Collaborate with engineering teams, technology companies, and law enforcement partners to build tools that help detect and prevent child exploitation while maintaining the confidentiality of sensitive information.
Serve as the first point of contact for customers, answering questions and resolving service problems. Identify opportunities to recommend additional services while supporting a positive customer experience.
Prepare and support Canadian tax compliance and accounting activities, including quarterly and annual tax provisions, corporate and partnership returns, tax projections, and clean technology tax credit filings. Coordinate tax audit requests, assess tax risks, advise internal teams, improve tax processes, and contribute to corporate projects as responsibilities develop.
Lead the Special Projects program’s strategy, growth, project selection and graduation decisions, risk framework, compliance escalation, and financial sustainability. Manage and develop the team, build scalable processes and capacity, track team objectives, and maintain strong relationships with project directors, funders, and internal stakeholders.
Conduct remote case intake, review members’ medical documentation and clinical histories, and prepare clear, structured clinical summaries in Polish and English. Explain medical findings and reports, including Precision Medicine and Second Medical Opinion reports, to members in clear, non-technical language.
Conduct remote case intake, review members’ medical documentation and clinical histories, and prepare clear, structured clinical summaries in Slovak and English. Explain medical findings and reports, including precision medicine and second medical opinions, to members in clear, non-technical language.
Conduct remote case intake, review members’ medical documentation and clinical histories, and prepare clear, structured clinical summaries in Czech and English. Explain medical findings and reports, including precision medicine and second medical opinions, to members in clear, non-technical language.
Lead the daily operations and performance of a help desk customer service team, including ticket prioritization, escalations, service-level compliance, and staff development. Improve procedures and customer experience by analyzing trends, maintaining knowledge base content, and collaborating with program teams on new technologies and processes.
Support the Data & Insights Lead by developing, maintaining, and optimizing Power BI dashboards, reports, data models, and automated reporting workflows. Analyze performance and exploratory data, deliver actionable insights and executive presentation materials, handle ad hoc requests, document metrics and processes, and provide operational backup to the Lead.
The recruiter will manage full-cycle hiring across a diverse portfolio of roles, including contact center, legal, and technical positions. They will partner with hiring managers to define profiles, source passive candidates, and build scalable recruiting processes.
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Partner with Commerce go-to-market leaders on financial planning, forecasting, performance management, and long-term strategy across revenue, gross profit, headcount, expenses, and commercial metrics. Evaluate growth investments using driver-based forecasts and business cases, prepare decision-ready materials for senior leaders, and lead and develop finance team members.
Lead multiple software development teams, manage delivery of roadmap initiatives, and align product, architecture, and engineering strategies. Develop and retain talent, promote quality and continuous improvement, guide security and technology strategy, and contribute technically when needed.
The role involves responding to customer queries via email, chat, and phone while troubleshooting issues and documenting repetitive problems. You will also create informational materials and guide clients on company products to improve the overall customer experience.
Review medical records to assign and sequence accurate codes for diagnoses and procedures while maintaining high coding accuracy standards. Abstract coded data for reporting requirements and communicate documentation improvement opportunities to relevant personnel.
The Gear Specialist is responsible for developing customer relationships, preparing accurate bids and quotes, and managing the order process from submittal to turnover. They must provide world-class customer service while maintaining profitable sales and supporting the broader team's goals.
Serve as the customer- and sales-facing quality contact, managing RMA and replacement or credit requests, warranty terms, RFP content, customer escalations, and corrective-action responses. Track request and escalation trends, coordinate with internal teams, and proactively communicate emerging quality issues to Sales and Marketing.
You will build, optimize, and scale the operational, data, and technology foundation across the entire go-to-market organization. You will also lead a high-impact RevOps team while personally owning the architecture and execution of the revenue technology stack.
The Senior Manager, Fraud will own and grow the company's fraud program by developing robust rules, controls, and decisioning strategies. They will lead a high-performing team and partner with Product, Engineering, and Data teams to implement effective fraud mitigation solutions.
Investigate customer-reported issues by reproducing problems, analyzing logs, API requests, database records, and historical cases, and coordinating with relevant teams through resolution. Document defects clearly, validate fixes with targeted regression testing, manage support cases, and help improve investigation and QA processes.
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Lead the New World Screwworm Biobanking Program, designing and standardizing fitness-validation experiments, directing field collections, and overseeing live-colony rearing and biobank quality procedures. Analyze and report findings, coordinate with scientific and government partners, and provide entomological guidance to cryopreservation, embryology, and monitoring teams.
Lead LeoLabs’ global RF permitting program, including spectrum licensing, equipment certification, type approvals, and ongoing license compliance across current and prospective radar locations. Coordinate with engineering, legal, site selection teams, regulators, laboratories, and local consultants to secure approvals, manage risks and schedules, and build scalable global permitting processes.
Own relationships with a portfolio of high-value customers, guiding onboarding, account setup, product adoption, and ongoing education while proactively identifying and resolving issues. Coordinate complex escalations with internal teams and share customer feedback and root-cause insights to improve products and processes.
Respond to customer, partner, and supplier inquiries by phone and email, providing guidance and solutions while keeping customers updated on coverage, claims, and resolutions. Follow up on claims and collections, apply cross-selling and retention techniques where appropriate, and accurately record information in company systems.
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