Switchgear Quotations - Remote

Gear Specialist

Full-time | Remote

As a Gear Specialist you will provide world class customer service with zero mistakes, constant improvement, steady growth and profitable sales. Project Specialists should always be team players, possessing a light & friendly attitude, positive disposition, appreciative mindset of co-workers strengths, forgiving of co-worker weaknesses, value of shared credit and losses while supporting the team goal/budget. We wish you to enjoy your daily job, enjoy your co-workers,  stay motivated daily.  

Primary Duties & Responsibilities

• Develop & Maintain relationships with key customers

• Support Manager when needed

• Support branch operations as needed

• Partner with outside sales people as opportunities warrant 

• Partner with manufacturer sales people as opportunities warrant 

• Review plans, specs, addendums, customer RFQ and prepare responsible bids & quotes

• Close clean & profitable orders 

• Assist co-workers with product and market knowledge 

• Stay Current with industry trends and products 

Knowledge, Skills and/or Abilities

• Provide quote to all CRFQ on or before date requested

• Provide accurate pricing for all line items in JobTrack

• Review manufacturer/vendor bills of material for accuracy as well as terms and conditions

• Provide NoBid to customer and OS when choosing to no quote a CRFQ

• Use JobTrack QMS report to follow up on projects quarterly

• Close a lost job in JobTrack with feedback when provided

• Utilize GearPM to create GOT once PO is obtained from customer 

• Provide Turnover sheet to GearPM when turning over an order

• Review manufacturer/vendor submittal package for accuracy and thoroughness

• Work with PM to deliver a complete, organized submittal package to the customer

• Review returned submittal with PM and make appropriate changes as necessary

• Create change order quotes within the J# of the project in JobTrack

• Reach out when overwhelmed or unable to respond in a timely manner

• Answer/acknowledge email within four hours

• Answer/acknowledge voice mail in four hours

• Use email out of office reminder

• Add time off to team Google Calendar

• Set updated voicemail message stating time off

• Express or highlight all concerns or obstacles to manager 

• Take ownership of problems and work toward full, agreeable resolution.  Don’t hide even when it’s terrible. 

• Embrace change and suggest better methods of operation, question why we do things. 

• Do not participate in company gossip or idle chatter

• Always support the gear team and the company, don’t speak disparaging about either

• Show respect to all employees regardless of age, intelligence, gender or race 

• Build relationships with customers and vendors that lead to profitable orders

• Contribution to team Hit Rate and profitability (volume, margin, breakage/losses)

• Seek & Offer Customer Feedback

• Seek & Offer  Coworker Feedback

• Seek & Offer Vendor Feedback 

• Participate in Training, suggest and line up team lunch & learns. 

• Work with new employees to on-board, train & integrate into the team. 

• Keep good notes and documentation in regards to bids, buys, and orders

• Keep up to date and utilize the Google Vendor Sheet

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree Preferred in Business or similar major

• Ability to work overtime as necessary

• Strong problem solving skills 

Please note that the assessments that will be sent to you are a mandatory part of the application process along with your resume. Please refer to the email you receive in reply to complete the OAD & Wonderlic assessments.