Customer Success Manager (Remote, UK)
Manage a portfolio of accounts to ensure high customer satisfaction, retention, and growth. Lead strategic check-ins and QBRs while acting as the voice of the customer to influence product development.
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Manage a portfolio of accounts to ensure high customer satisfaction, retention, and growth. Lead strategic check-ins and QBRs while acting as the voice of the customer to influence product development.
Manage a portfolio of accounts to ensure high customer satisfaction, retention, and growth through strategic success plans. Act as a trusted advisor and the voice of the customer internally to influence product development and roadmap decisions.
You will build and lead the QA function in the UK, defining strategy, tooling, and standards while working alongside the US team. You will also design and execute testing for AI-driven features, including agentic workflows and LLM-based systems.
You will own the analytical direction for the payments product area, defining success metrics and influencing strategy through data-driven insights. You will collaborate with cross-functional teams to build, test, and optimize features while maintaining a robust analytics stack.
You will own the metrics and analytical direction for the payments product area, influencing strategy and roadmap priorities through data-driven insights. You will also collaborate with cross-functional teams to build, maintain, and evolve the analytics stack while validating hypotheses through experimentation.
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You will own the metrics and analytical direction for the payments product area, working with stakeholders to influence strategy and roadmap priorities. Responsibilities include building metric frameworks, performing root-cause analysis, and collaborating on A/B testing to drive product growth.
You will design, build, and maintain robust data pipelines and models to turn raw events into reliable insights at scale. Additionally, you will own the semantic layer, ensure data quality, and mentor the wider data team on engineering best practices.
The People Operations Specialist manages end-to-end HR workflows, including payroll, onboarding, and benefits administration for US and UK teams. The role also involves system maintenance, process improvement, and providing operational support to the local HR manager.
The Clinical Research Associate executes clinical monitoring activities at trial sites in accordance with ICH-GCP guidelines and local regulations. They are responsible for site management, recruitment tracking, data quality assurance, and collaborating with the Regional Clinical Operations Manager to ensure study timelines are met.
Design, develop, test, and maintain software applications while collaborating with cross-functional teams to deliver reliable solutions. Actively participate in Agile ceremonies and provide operational support to resolve application issues in various environments.
The role involves providing functional support for payroll delivery, maintaining client solution workbooks, and ensuring process documentation is up to date. You will also collaborate with internal teams to implement automation and innovation while managing legislation roadmaps and upskilling team members.
The Senior Oracle Cloud Architect is responsible for maintaining the stability, performance, and security of Oracle Cloud Infrastructure and ERP environments. This includes managing database administration, executing upgrade cycles, and collaborating with cross-functional teams to ensure optimal system availability.
The role involves reviewing and processing invoices while ensuring accuracy and timely payments. You will also be responsible for resolving invoice issues and performing internal audits to maintain compliance.
The Customer Experience Representative will provide exceptional service by handling customer inquiries via email, chat, and phone while navigating order platforms. They will collaborate with internal teams to resolve issues, manage returns, and ensure company policies are communicated effectively.
The Technical Account Manager will lead technical onboarding, implementation, and adoption of the platform across customer test frameworks and CI/CD pipelines. They will also serve as the primary technical contact to troubleshoot complex issues and drive long-term technical success for assigned accounts.
The Manager leads the India Center of Excellence teams, overseeing quality, technical support, and program execution. They are responsible for developing talent, establishing operating standards, and driving improvements in customer experience and reliability.
The Senior AI Market Intelligence Analyst will lead research coverage on AI compute, Edge AI, and Physical AI trends to deliver authoritative, data-driven insights. They will also manage client relationships, represent the company at industry events, and drive the practice's brand authority through thought leadership.
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You will own the multi-surface customer experience across web, mobile, and API, driving product-wide capabilities like search, audit trails, and account management. You are responsible for prioritizing the roadmap, shaping platform architecture, and integrating AI-powered features to enhance user trust and product adoption.
You will work within a cross-functional team to plan, build, and support high-value software products using agile methodologies. You will also be responsible for maintaining production systems with a 'you build it, you run it' mindset, ensuring high observability and performance.
You will build and maintain the platform foundation, including observability, messaging, and persistence services. Additionally, you will collaborate with product and SRE teams to deliver scalable infrastructure and standardized application frameworks.
Design and refine credit underwriting and limit strategies to optimize risk and growth while analyzing portfolio performance. Partner with cross-functional teams to drive sustainable, profitable, and responsible growth across the lending portfolio.
You will lead the zero-to-one development of Miro's manufacturing vertical by building specialized workflows and scaling the business through strategic partnerships. You will also represent the company externally while aligning internal product and sales teams to meet the specific needs of manufacturing clients.
You will manage upstream relationships with producers to secure, develop, and ensure the reliability of raw material supplies. Additionally, you will act as a key interface between producers, internal teams, and management to optimize logistics and commercial performance.
You will own end-to-end delivery for development teams, managing project managers and scrum masters while coordinating with product and engineering stakeholders. You are responsible for maintaining delivery health, managing release calendars, and fixing process breakdowns to ensure smooth production handoffs.
The Head of Sales will lead and scale the North American enterprise sales organization, driving new business revenue and developing a high-performance team. This role involves coaching account executives, managing strategic customer engagements, and establishing a repeatable direct enterprise sales motion.
The Legal Counsel will lead SaaS sales contract negotiations and provide legal guidance on corporate, privacy, and employment matters within the AMER region. They will also manage cross-functional legal projects and support global compliance initiatives to ensure operational consistency.
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You will lead multiple engineering teams responsible for the internal developer platform, infrastructure, and CI/CD systems to improve developer productivity. You will also partner with cross-functional leadership to define technical strategy and prioritize investments that enable teams to scale efficiently.
You will own and drive user experience across key product areas, translating complex scientific workflows into intuitive and scalable designs. You will collaborate with cross-functional teams to deliver insight-driven experiences while evolving the company's design system.
You will design and implement robust test automation frameworks and CI/CD pipelines to ensure the reliability and scalability of the image recognition platform. You will collaborate with Agile teams to improve testing practices, release processes, and overall product quality.
You will build end-to-end dApps and contribute to the development of a bespoke blockchain protocol layer. This involves writing secure smart contracts, managing backend infrastructure, and collaborating on product design and incentive mechanics.
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