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Respond to customer inquiries, troubleshoot and resolve issues, and provide training and guidance to help customers achieve their business goals and adopt the SaaS platform. Record customer interactions, share feedback with Product Development, and collaborate with internal teams to improve customer outcomes and product quality.
You will be responsible for resolving escalated or complex customer inquiries through various communication channels. This involves conducting research to provide accurate solutions while maintaining a high standard of customer experience.
Contact insurance companies and third-party administrators to determine authorization and medical necessity requirements for outpatient radiology services, and obtain required pre-authorizations before scheduled procedures. Coordinate with patients and referring physician offices to secure additional clinical documentation when needed.
Build and maintain Power BI dashboards and reporting for revenue metrics, and use SQL to answer business questions and support recurring reporting. Help monitor Azure Data Factory pipelines, maintain data quality across source systems, document data models and metrics, and contribute to AI-assisted analytics and automation projects.
Design and develop reusable AI Fabric platform services, APIs, microservices, and web applications, including secure integrations, conversation orchestration, intelligent routing, and LiveKit-based voice solutions. Build self-service platform experiences and apply reliability, observability, security, and production-readiness practices while collaborating across product, architecture, security, and operations teams.
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Design and validate client solution architectures, document trade-offs and decisions, and lead technical presales activities including discovery, estimates, statements of work, and workshops. Build AWS proof-of-concept solutions, prepare reference architectures, explain recommendations to client and AWS stakeholders, and hand off documented designs to delivery teams.
You will drive pre-sales efforts by partnering with system integrators to position ServiceNow solutions and lead discovery workshops. Additionally, you will enable partner teams through technical training and provide expert guidance on solution architecture and AI transformation.
The Manager of Strategic Alliances will serve as the primary relationship owner for health plans and benefits consultants to drive commercial growth. They are responsible for developing partnership strategies, activating pipeline opportunities, and collaborating cross-functionally to ensure successful execution.
The Director will lead commercialization workstreams for polysaccharides, facilitating launch readiness and commercial supply while coordinating cross-functional efforts across regulatory, quality, and manufacturing teams. This role provides strategic leadership to ensure robust manufacturing processes and effective communication of scientific rationale to internal stakeholders and regulatory agencies.
Recruit top-performing sales talent by sourcing passive candidates, building relationships, and managing the full recruiting process. Work directly with leadership to develop recruiting strategies and support the company's growth.
Design, program, and implement PLC/HMI control systems for food and beverage plants, including SCADA and MES screens, alarms, and reports for processing and packaging lines. Convert customer documentation into software designs, test systems, and support on-site startup and commissioning.
Lead delivery and strategic growth for the Healthcare and Life Sciences practice, building executive client relationships and ensuring compliant, high-quality Salesforce implementations. Develop reusable HLS accelerators, manage utilization and engagement risks, and recruit, mentor, and staff specialized delivery teams.
Draft, review, and negotiate SaaS, cloud services, professional services, data processing, and other customer-facing commercial agreements, while advising sales and cross-functional teams on business and legal risks. Help build global legal operations and AI-enabled workflows, monitor AI and privacy regulations, and provide EMEA coverage alongside time-sensitive U.S. legal support.
Review hospital and clinic records, abstract clinical information, and assign accurate diagnostic and procedural codes in accordance with coding guidelines and regulatory requirements. Identify documentation and coding discrepancies, support reimbursement and reporting, collaborate with healthcare professionals, and contribute to audits, training, and continuous improvement.
Develop and execute business development strategies, acquire and manage strategic customers and partners, and build a healthy sales pipeline across target industries. Lead customer discussions and negotiations, coordinate with technical and delivery teams on AGV/AMR solutions, and support regional market strategy, forecasting, and industry representation.
Lead, coach, and develop a team of Account Executives to achieve sales targets across U.S. K-12 territories, overseeing pipeline development, deal execution, and accurate monthly and quarterly forecasting. Use sales metrics and CRM data to guide strategy, address performance issues, support high-impact district meetings, and coordinate with marketing and other teams.
Serve as the first point of contact for insured customers, handling high volumes of inquiries by phone, email, live chat, and WhatsApp, and guiding customers through their initial experience and policy. Identify customer needs and process improvements, coordinate with product, operations, and claims teams, and contribute ideas to expand Customer Success across insurance lines.
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Create polished infographics and visual content that translate complex information into clear, engaging graphics, primarily using Adobe Photoshop. Develop assets for proposals, presentations, marketing, social media, and internal communications while maintaining brand consistency, organizing design files, and collaborating with the team to meet deadlines.
Promote ZYNLONTA to healthcare professionals and other stakeholders across the assigned Los Angeles North territory, educating customers on its clinical profile and value while achieving or exceeding sales goals. Develop territory and account plans, use market insights and approved resources to support customers, collaborate with cross-functional teams, and meet compliance, training, and adverse-event reporting requirements.
Lead and manage two Hematology Therapeutic Specialists while serving as a player-coach responsible for regional strategy, account plans, and business performance. Build stakeholder partnerships, educate account customers on ZYNLONTA’s clinical profile, and coordinate compliantly with cross-functional teams to support a positive customer experience.
Support network deployment, integration, testing, troubleshooting, and commissioning for mission-critical FAA air traffic systems, including serving as a technical resource during live deployments and cutovers. Coordinate site readiness, telecommunications dependencies, field teams, equipment installation, documentation, and stakeholder communications throughout the deployment lifecycle.
Manage end-to-end open enrollment, including benefit system configuration and testing, employee support, enrollment tracking, communications, and accurate recordkeeping. Develop and improve leave administration processes, maintain confidential leave records, support FMLA and applicable state and local leave administration, and escalate complex compliance matters.
Investigate, evaluate, and resolve complex workers compensation claims by analyzing exposure, determining appropriate actions, and documenting claim activity in a timely manner. Communicate with claimants, clients, and other involved parties to provide empathetic customer service and ensure claims are handled in accordance with policies, procedures, and legal requirements.
The coordinator assists in ensuring the bank adheres to all applicable state and federal consumer lending regulations. They are responsible for monitoring policies, conducting risk assessments, and serving as a compliance liaison for lending projects and audits.
The Territory Manager is responsible for managing agency relationships, recruiting and training sales representatives, and executing marketing plans within Western Pennsylvania. They must also ensure adherence to underwriting standards while meeting growth, profit, and loss objectives.
Create on-brand visual assets for email, websites, paid advertising, social media, and marketing campaigns, and edit and prepare product images for the e-commerce site. Refresh on-site creative, research visual trends, organize creative assets, and independently manage design projects, feedback, and deadlines.
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The Team Lead will manage a remote team of desk claim adjusters while balancing leadership duties with individual technical claims handling. They are responsible for monitoring claims data, ensuring financial accuracy, and fostering a customer-centric environment.
Conduct inbound and outbound outreach to high-risk patients, coordinate post-discharge care, reconcile medications, identify clinical risks, and close care gaps to help prevent readmissions. Document care in multiple EHRs, educate patients, and collaborate with primary care practices and internal teams on clinical programs and patient engagement.
Build and improve therapist-facing features across the Ruby on Rails backend and React/TypeScript frontend, taking work from requirements and technical design through implementation, testing, release, and iteration. Help shape shared architecture and improve the therapist experience, software reliability, and maintainability.
Develop and coordinate cleaning validation strategies and activities for new and existing equipment and products, including planning, execution, periodic revalidation, and GMP change control. Prepare validation plans and reports, investigate deviations, and work with production, Quality Assurance, and Quality Control to resolve complex issues.
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