The associate serves as a primary point of contact for customers, providing compassionate and accurate support regarding claims for Individual Life Insurance and Annuities. They are responsible for researching inquiries, documenting interactions, and guiding customers through the claims process while maintaining service quality.
The Associate Manager is responsible for leading, coaching, and managing a team of Customer Service Professionals to ensure operational excellence and high-quality service. They will oversee daily service operations, monitor performance metrics, and drive continuous process improvements to meet organizational objectives.
The Business Relationship Manager will oversee and strengthen connectivity between Prudential and third-party annuity distribution partners to improve operational effectiveness and sales enablement. This role involves identifying systemic operational challenges, managing partner-specific initiatives, and coordinating cross-functional communication to support product launches and workflow improvements.
The Account Executive manages a book of business by developing customer-specific plans to retain and grow profitable revenue. They collaborate with internal partners and brokers to implement new business, address service inquiries, and provide consultative support.
The Senior Customer Excellence Specialist serves as the primary point of contact for Premier clients, managing service inquiries related to billing, eligibility, and claims. They also contribute to process improvements and collaborate across business units to ensure high-quality service delivery.
The Senior Customer Excellence Specialist serves as the primary point of contact for resolving service inquiries and fostering strong client relationships. They manage assigned client inquiries, contribute to process improvements, and collaborate across business units to ensure an exceptional service experience.
The Disability Claims Specialist serves as a technical expert providing guidance, coaching, and actionable feedback to claim professionals on complex long-term disability cases. They also partner with the Team Lead to monitor claim block health, analyze trends, and ensure consistent, high-quality claim outcomes.
The External Wholesaler is responsible for representing PGIM investment vehicles to investment professionals, including RIAs, consultants, and family offices. They will design quarterly business plans and provide technical information to differentiate investment strategies within their assigned territory.
The External Wholesaler represents PGIM Global Wealth products to investment professionals across retail and retirement platforms. They are responsible for raising net new assets and servicing existing client relationships within the South Texas territory.
The External Wholesaler is responsible for representing PGIM Global Wealth products to investment professionals and raising net new assets within the assigned territory. They must effectively communicate investment strategies, provide technical information, and manage relationships across various financial platforms.
