The Associate Manager is responsible for leading, coaching, and managing a team of Customer Service Professionals to ensure operational excellence and high-quality service. They will oversee daily operations, monitor performance metrics, and drive continuous process improvements to meet service and engagement objectives.
The Senior Customer Excellence Specialist serves as the primary point of contact for Premier clients, managing service inquiries related to billing, eligibility, and claims. They also contribute to process improvements and collaborate across business units to ensure high-quality service delivery.
The Senior Customer Excellence Specialist serves as the primary point of contact for resolving service inquiries and fostering strong client relationships. They manage assigned client inquiries, contribute to process improvements, and collaborate across business units to ensure an exceptional service experience.
The External Wholesaler is responsible for representing PGIM investment vehicles to investment professionals, including RIAs, consultants, and financial advisors. They will design quarterly business plans and provide technical expertise on products, competitive landscapes, and portfolio construction.
The External Wholesaler is responsible for representing PGIM Global Wealth products to investment professionals and raising net new assets within their assigned territory. They must effectively communicate investment strategies and provide technical expertise to financial intermediaries across various platforms.
