SAP L1 Support Specialist (FI/CO/SD)

We're looking for an SAP L1 Support Specialist (FI/CO / SD) to join our team and provide first-line support to SAP users. In this role, you'll handle incoming support requests, troubleshoot common issues related to SAP Finance (FI/CO) or Sales & Distribution (SD), and assist users with their day-to-day operations.

The project operates 5 days per week, 8 hours per day, with shifts aligned with US business hours. This is a fully remote opportunity for candidates based in Latin America only.

Your future responsibilities include:

• Receiving, logging, and managing support tickets related to SAP FI/CO and SD modules;

• Troubleshooting common SAP issues and resolving user requests according to established operational guidelines;

• Assisting end users with SAP functionality, system navigation, and basic troubleshooting;

• Handling access and permission-related requests within the scope of L1 support;

• Escalating complex or unresolved issues to the L2 support team, ensuring clear documentation and proper handover;

• Tracking ticket progress, following up on pending cases, and keeping users informed about resolution status;

• Maintaining accurate ticket records and following standard procedures for ticket handling.

Needed experience & skills:

• You have hands-on experience with SAP, including daily system usage, end-user support, or basic SAP maintenance;

• You are familiar with at least one SAP module: FI/CO (Finance & Controlling) or SD (Sales & Distribution);

• You have a basic understanding of financial or sales business processes, including sales orders, deliveries, or billing;

• You have good English communication skills (B2+), allowing you to support international users via email, tickets, and online meetings;

• You are familiar with basic troubleshooting principles and can follow established procedures to resolve common user issues;

• You have strong communication and documentation skills, with a customer-oriented approach to handling support requests.

Work with EverHelp is about:

• 20+ vacation days and 10 sick leaves,

• Ability to work fully remotely,

• A referral program with rewards for successful internal recommendations;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!