Customer Support Specialist (Dutch Desk)

We're launching a new collaboration with an international technology company that helps extend the lifecycle of electronic devices through trade-in programs, refurbishment, and resale. We're looking for Customer Support Representatives (Dutch Desk) to join this new project and assist customers throughout their experience.

The project operates from 9:00 AM to 5:30 PM (CET).

Your future responsibilities include:

• Communicating with customers via phone, live chat, and email using Zendesk;

• Handling inbound and outbound customer requests, providing accurate information and resolving issues efficiently;

• Assisting customers with inquiries, including device trade-ins, returns, and other service-related matters;

• Escalating complex cases to higher-level support teams when necessary, ensuring proper follow-up;

• Providing feedback on existing support processes and suggesting improvements to enhance customer satisfaction;

• Maintaining high service quality while meeting the project's response time and performance expectations.

Needed experience & skills:

• You have 6-12 months or more of experience in Customer Support or another relevant customer-facing role;

• You have C1+ proficiency in Dutch, along with good English (B2+) communication skills;

• You have hands-on experience with Zendesk or another CRM/customer support platform;

• You are comfortable communicating with customers via phone, chat, and email;

• You communicate proactively, provide clear updates, and take responsibility for resolving customer requests;

• You can work independently, make decisions within your scope of responsibility, and recognize when escalation is needed;

• You are attentive to detail and committed to delivering a positive customer experience.

Work with EverHelp is about:

• 20+ vacation days and 10 sick leaves,

• Ability to work fully remotely,

• A referral program with rewards for successful internal recommendations;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!