Acumatica Support Specialist

This is a remote position.

Our client, a growing Acumatica ERP consulting and services firm, is hiring a Support Specialist to help its customers get the most out of their Acumatica systems. This is a fully remote, full-time role.

You’ll be a first point of contact for customers, working through their questions and issues, finding the root cause of problems, and helping them use the system with confidence. You’ll work with a wide range of clients and see the direct impact of your work on their success.

What you will do:

• Respond to customer questions and technical issues by phone, email, and chat
  
• Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly
  
• Walk customers through troubleshooting with clear, step-by-step guidance
  
• Partner with internal teams to track and resolve open issues
  
• Keep thorough records of tickets and resolutions, and share insights that improve the support process
  
• Train customers on features and best practices so they get more value from the system
  
• Build strong Acumatica product knowledge, including features, benefits, and customization options
  
• Keep learning as the product and industry evolve
  

Requirements

Required:

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience
  
• Experience supporting ERP software or providing technical software support
  
• Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly
  
• Clear written and verbal communication and a customer-first attitude
  
• Ability to manage and prioritize several support requests at once
  

Preferred:

• Acumatica experience, or experience with a comparable mid-market ERP
  
• Familiarity with cloud or SaaS platforms
  

Benefits

• Medical, dental, and vision insurance
  
• Company-paid short-term disability, long-term disability, and life insurance
  
• Paid time off and paid holidays
  
• 401(k) with company contribution and profit sharing
  
• Paid volunteer time