Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Remote Support Jobs in United States (5,819)
Remote in = United States
Job category = Support
Lead and mentor a team of Oncology Case Managers to ensure exceptional support for patients and providers accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure patients and providers have timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Healthcare Software Support Representative - Select (Remote - United States)
Nextech
·
Full Time
·
2 Days Ago
Nextech
Provide frontline support for Nextech software applications via calls and emails to resolve customer issues. Document incidents in the ticketing system and perform software upgrades while ensuring compliance with HIPAA and other regulations.
The agent is responsible for enrolling, educating, and supporting clients through inbound and outbound communication and accurate data entry. They act as a liaison between clients and internal departments to resolve inquiries and ensure compliance with state and federal guidelines.
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The agent is responsible for enrolling, educating, and supporting clients through inbound and outbound communication and accurate data entry. They act as a liaison between clients and internal departments to resolve inquiries and ensure compliance with state and federal guidelines.
Provide high-touch technical support to HR and Payroll administrators via phone and email using Zendesk and Jira. Collaborate cross-functionally to resolve account health issues and provide product insights to the product team.
Client Services Executive
Navitus Health Solutions, LLC
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Full Time
·
2 Days Ago
Navitus Health Solutions, LLC
The Client Services Executive manages existing Pharmacy Benefit Management clients and co-develops long-term account strategies. They are responsible for client retention, identifying expansion opportunities, and resolving escalated customer issues.
Handle customer inquiries and resolve complaints via telephone, email, and face-to-face communication. Ensure timely responses and prepare adjustments for improperly processed services while meeting quality standards.
Handle customer inquiries and resolve complaints via telephone, email, and face-to-face communication. Ensure timely responses and prepare adjustments for improperly processed services while meeting quality standards.
Act as the first point of contact for members to resolve concerns regarding transportation services and insurance coverage. Document conversations and process scheduling, modifications, and cancellations accurately using structured protocols.
Acts as the initial point of contact for patients and physicians, handling scheduling, registration, and billing follow-ups. Ensures exceptional customer service while managing patient demographics and insurance eligibility in the EMR system.
Lead the Global Advanced Telephony Support team to deliver a world-class customer experience through strategic planning and operational oversight. Collaborate with cross-functional leaders to drive product improvements and optimize support workflows and response times.
Member Success Associate, Lab Visit Support
Function Health
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Full Time
·
2 Days Ago
Function Health
Provide real-time support to members via chat, phone, email, and text regarding lab visits and membership questions. Resolve time-sensitive issues and escalate complex cases while maintaining the company's brand voice and quality standards.
Handle a high volume of patient calls to provide login assistance and support for the MyChart patient portal. Assist patients with telehealth appointment setup and troubleshooting while maintaining strict HIPAA compliance.
Provide professional phone and email support to event attendees regarding ticket purchases and order issues. Accurately document customer interactions and resolve inquiries within a fast-paced remote call center environment.
Customer Service Representative - Virgin Money (CYBG)
Teleperformance
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Full Time
·
2 Days Ago
Teleperformance
Handle inbound calls for Virgin Money to assist customers with savings accounts and digital services. Focus on resolving queries and conducting heartfelt conversations to find the best solutions for customer needs.
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KP808 - Full-Time Remote Executive Support Assistant - East Coast
British American Household Staffing
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Full Time
·
2 Days Ago
British American Household Staffing
Provide administrative and operational support to a Senior Personal Assistant, handling overflow tasks and executive coordination. Responsibilities include drafting travel itineraries, managing calendars, and ensuring deadlines are met through proactive communication.
Radiology Imaging Support Intermediate - Pennsylvania residents
Geisinger
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Full Time
·
2 Days Ago
Geisinger
Provide remote technical and operational support for Radiology Informatics, including RIS and PACS tier 1 support. Manage imaging media creation, electronic image transfers, and coordinate communication between patients, providers, and radiologists.
Provide non-clinical administrative support for care management by triaging risk assessments and guiding members toward appropriate wellness resources. Perform high-volume outreach calls and health risk screenings to identify member needs and assign them to care managers.
Maintain, repair, and troubleshoot desktop hardware and software packages while providing customer service and end-user training. Resolve moderately complex technical problems escalated from first-line support and document all issues using applicable tools.
Provide technical support to store, pharmacy, and clinic employees by diagnosing and resolving hardware and software issues. Document problems in support tools and manage call workloads to ensure timely resolution within service level agreements.
Support a front-end application for coverage and eligibility verification by managing business rule configurations and performing root-cause analysis. Collaborate cross-functionally to resolve issues and write user stories for new client implementations.
Member Support Specialist I
Tinker Federal Credit Union
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Full Time
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2 Days Ago
Tinker Federal Credit Union
Act as the first point of contact for members, handling 80-100+ calls daily to assist with financial needs and account support. Guide members through digital banking tools and collaborate with supervisors to resolve complex issues.
CSR II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, Remote)
SaviLinx
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Full Time
·
2 Days Ago
SaviLinx
Provide superior customer service in a call center environment, handling claims and eligibility inquiries in both English and Haitian Creole. Document all communications in the CRM system and mentor other representatives as needed.
The intern will brainstorm messaging, develop communication products like news releases and talking points, and provide recommendations for social media engagement. They will also conduct research, analyze data, and prepare reports and graphic presentations to support departmental functions.
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Provide 24/7/365 first-point-of-contact IT support by logging and resolving incidents and service requests using ITIL processes. Monitor SLA thresholds and identify recurring trends to recommend improvements for service quality and efficiency.
Contact Medicare and Medicaid members via an automatic dialer to explain and schedule healthcare evaluations. Meet daily productivity targets for outbound dials and appointments while adhering to approved scripts and privacy guidelines.
Supervises a team of contact center agents to ensure patient access and registration goals are met through performance monitoring and positive communication. Manages daily workflows, analyzes productivity metrics, and coordinates training and performance reviews for staff.
The Client Support Specialist provides day-to-day technical and operational support for clients using Ticketmaster ticketing systems and products. Responsibilities include maintaining service level agreements, conducting training, and resolving software and hardware issues.
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