Provide technical and warranty support for Schlage products via phone and digital channels to drive consumer loyalty. Act as a customer advocate by troubleshooting issues and communicating case drivers to internal stakeholders.
Remote Support Jobs in United States (5,819)
Remote in = United States
Job category = Support
Lead Level 1 and Level 2 support teams to improve agent effectiveness and reduce case volume through data-driven decision-making. Drive the evolution of a modern support model by integrating GenAI and automation to enhance the customer experience.
Deliver an exceptional and consistent customer experience across multiple communication channels including voice, email, and chat. Handle routine complexity inquiries and leverage AI-related tools to support customer needs.
The Contracts Manager plans, directs, and evaluates the Contracts program for the Division of Child Support Services. This includes enforcing compliance with federal and state laws, supervising staff, and directing management research and case reviews.
Guide prospective fleets through the onboarding process from application to first fuel card usage. Educate customers on platform utility and use CRM tools to track progress and resolve onboarding barriers.
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V101 - Executive Assistant | Business Support Scheduling Coordinator
Job Duck
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Full Time
·
2 Days Ago
Job Duck
The role focuses on supporting daily operations through administrative execution, schedule management, and communication organization. Key tasks include managing email inboxes, coordinating calendars, and ensuring internal workflows are completed accurately.
The role focuses on medication delivery, inventory management, and providing basic patient and provider service. Responsibilities include preparing medications, maintaining pharmacy records, and assisting with the onboarding of new personnel.
Manage a team of 12-15 customer service representatives to ensure high-quality claims intake and transaction metrics. Oversee daily call center operations, coach team members, and partner with leadership to optimize resources and process improvements.
Quality Control Analyst, Customer Support
Girl Scouts of the USA
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Full Time
·
2 Days Ago
Girl Scouts of the USA
The role focuses on monitoring and evaluating customer service interactions across multiple channels to ensure quality, consistency, and professionalism. It involves analyzing trends to identify root causes of defects and partnering with leadership to implement training and continuous improvement initiatives.
Provide phone and technical support for Breast and Skeletal Health in a call center environment. Responsibilities include managing customer inquiries, documenting interactions in a CRM tool, and ensuring SOP compliance.
The Onboarding Specialist conducts health and medication reviews with patients to register them for medication management solutions. They act as a liaison between patients and the pharmacy team while maintaining accurate records and meeting performance metrics.
SAI Support Intern
The Church of Jesus Christ of Latter-day Saints
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Full Time
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2 Days Ago
The Church of Jesus Christ of Latter-day Saints
Act as a tier-2 support agent for products and applications used by Seminaries & Institutes globally. Respond to inquiries via support tickets, emails, phone calls, and moderate community forums.
Member Support Admin
NSTXL (National Security Technology Accelerator)
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Full Time
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2 Days Ago
NSTXL (National Security Technology Accelerator)
Manage the end-to-end member support lifecycle, including technical troubleshooting, application vetting, and CRM data maintenance. Support marketing operations by executing email campaigns and coordinating virtual member events.
Build and maintain relationships with business clients to resolve inquiries and provide professional solutions. Manage workflows and navigate multiple databases to ensure customer requests are fulfilled promptly and accurately.
Bilingual Remote Healthcare Customer Service Representative
Alorica
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Full Time
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2 Days Ago
Alorica
Guide healthcare customers through challenges and provide effective solutions while maintaining accurate records. Identify opportunities to introduce enhanced services to improve the overall customer experience.
The specialist performs quality control audits and monitors the pipeline to ensure foreclosure files are addressed. They handle professional correspondence between homeowners, investors, and attorneys while assisting with new hire training.
Healthcare CSR
Summit Fire National Consulting
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Full Time
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2 Days Ago
Summit Fire National Consulting
The Healthcare CSR is responsible for responding to customer needs, managing account resolutions, and coordinating fire and life safety inspections for healthcare facilities. They act as a liaison between the partner network and customers to ensure compliance with accreditation standards and timely service delivery.
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Product Support Associate (2nd Shift)
Donnelley Financial Solutions
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Full Time
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2 Days Ago
Donnelley Financial Solutions
Provide technical support and configuration assistance to clients using the ActiveDisclosure platform. Diagnose complex software issues, document defects, and participate in user acceptance testing for new features.
The role involves reviewing and classifying grievance and appeals documents while accurately indexing member data into internal systems. The representative must ensure all documents are normalized and handled according to HIPAA and data privacy regulations.
Handle online booking tool queries and service issues while providing resolutions within agreed service levels. Investigate root causes of issues to develop improvement opportunities and maintain positive customer relationships.
Manage the day-to-day operations of a global customer support team, focusing on KPI management and team development. Act as the primary point of contact for resolving escalated customer inquiries and improving operational processes.
Provider Relations - Call Center Associate
Conduent State Healthcare, LLC
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Full Time
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2 Days Ago
Conduent State Healthcare, LLC
Act as the first point of contact for Montana Medicaid providers to resolve account issues and answer inquiries. Use computerized systems and standard scripts to provide empathetic customer service and maintain accurate account profiles.
Customer Service Representative III
Conduent Business Services, LLC
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Full Time
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2 Days Ago
Conduent Business Services, LLC
Handle inbound calls to assist participants with inquiries regarding pension and retirement benefit plans, payments, and account information. Research and resolve participant concerns while meeting productivity and quality expectations.
The representative manages high-volume inbound calls to educate patients on products, address concerns, and process supply orders. They are responsible for reviewing orders via fax and electronic platforms while meeting specific Key Performance Indicators.
Product Support Associate (3rd Shift)
Donnelley Financial Solutions
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Full Time
·
2 Days Ago
Donnelley Financial Solutions
Provide technical support and configuration assistance to clients using proprietary document management and print workflow systems. Troubleshoot functionality issues, conduct client training, and develop system documentation.
Provide customer solutions and answer inquiries regarding billing, service issues, and product enhancements. Aim for one-call resolution while maintaining high customer satisfaction levels.
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Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure patients and providers have timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure patients receive timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
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Support Jobs in Other Countries
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196
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132
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127
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118
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100
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96
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86
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72
Other Categories in United States
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25045
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10505
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6682
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5019
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3451
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2813
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2391
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1973
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1649
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1063
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679
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