Customer Service Representative
Assist individuals by providing information and support regarding benefits. Deliver accurate, consistent information and quality customer service.
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Assist individuals by providing information and support regarding benefits. Deliver accurate, consistent information and quality customer service.
Provide on-site technical support, troubleshooting, repair, and preventive maintenance for South Carolina PSAP communications systems and equipment. Support NG9-1-1 deployments and site changes, coordinate with network teams and carriers, supervise subcontractors on-site, and maintain project updates, tickets, and equipment inventory.
Assist individuals by providing information and support regarding benefits. Deliver accurate, consistent information and quality customer service.
Assist individuals with information and support regarding benefits, providing accurate and consistent guidance. Deliver quality customer service and support.
Assist individuals with information and support regarding benefits, providing accurate and consistent guidance. Deliver quality customer service and support.
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Assist individuals with information and support regarding benefits, providing accurate and consistent guidance. Deliver quality customer service and support.
Answer patient calls professionally, schedule appointments, register patients, and collect or update demographic, financial, medical, and insurance information. Handle patient messages and inquiries, resolve concerns, return calls as needed, and protect confidential health information.
Lead complex enterprise customer onboarding projects from requirements gathering through deployment, training, and transition to Customer Success, while providing consultative guidance on FoodLogiQ configuration and supply chain processes. Mentor team members, coordinate with internal stakeholders, communicate project risks and progress, and improve onboarding practices, tools, and services to support customer success and platform adoption.
The representative will handle inbound and outbound customer communications via phone, email, and live chat in both English and Spanish. They are responsible for resolving customer inquiries, documenting interactions accurately, and maintaining a professional, solution-focused demeanor.
The agent will handle inbound and outbound calls to educate customers on health insurance products, benefits, and enrollment options. They are responsible for accurately documenting interactions and guiding customers through the application process while maintaining compliance with state regulations.
Respond to customer inquiries and complaints across service channels, resolve issues efficiently, and document customer interactions. Identify upselling and cross-selling opportunities, support customer retention, and maintain current knowledge of products and services.
Participate in paid online or video focus groups, surveys, and at-home product tests. Share feedback on advertisements, apps, services, and products.
Support construction project and portfolio management by maintaining project plans, tracking budgets and allocations, coordinating invoices and vendor procurement, and preparing completion and financial reports. Provide operational and administrative support through client and procurement meetings, executive reporting, system and access management, and ad hoc account needs.
Provide customer service to patients by resolving billing questions, outstanding balances, complaints, and payment plans accurately and in accordance with department policies. Collaborate with peers and management, meet quality and productivity standards, and support team and financial performance goals.
Handle inbound and outbound calls from life insurance members and agents, assisting with policy requests, account updates, beneficiary changes, payments, loans, claims, and certificate inquiries. Research and verify information across multiple systems, interpret policy and regulatory requirements, resolve concerns compassionately, and meet quality and productivity goals.
Handle incoming customer calls, answer questions, and provide friendly, professional support in a remote environment. Navigate customer service systems, assist users with provider portal setup and use, respond to email cases, and meet performance and quality goals.
Assist customers with billing inquiries and delinquent accounts while ensuring accurate documentation in the client system. Maintain quality assurance goals and adhere to production measures such as call handling time and schedule adherence.
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Provides level II support center service to Molina members and providers by resolving issues and addressing needs across multiple communication channels. Documents all interactions accurately while identifying opportunities to improve the member and provider experience.
The Director of Customer Service is responsible for leading and managing the entire customer lifecycle, including onboarding, retention, and service delivery. This role involves designing customer experience programs, monitoring performance metrics, and providing leadership to managers and supervisors to drive growth and operational efficiency.
The role involves managing customer service orders from acceptance through invoicing and coordinating resources for field service calls. You will act as a primary liaison for the field service team, ensuring timely project delivery and accurate documentation in SAP.
Lead and evaluate the customer experience team, manage high-risk clinical and operational escalations, and oversee performance metrics and vendor SLAs. Improve the customer journey by addressing root causes with product and operations teams and scaling support through automation and AI.
Manage patient scheduling, registration, medical records, referrals, inbox communications, refill requests, and clinical documentation using athenahealth and related systems. Support immunization and authorization workflows, insurance reporting, and limited executive and administrative tasks.
The Customer Care Travel Specialist will research and coordinate various travel services including cruises, resorts, and tours to meet client preferences and budgets. They are responsible for maintaining accurate records of client communications and ensuring all trip details and deadlines are managed effectively.
The Customer Service Representative II handles customer inquiries and resolves moderately complex issues across multiple communication channels like phone, email, and chat. They are responsible for documenting interactions, managing escalated concerns, and providing accurate product and service guidance.
The representative will answer inbound calls to assist members with insurance policies and AAA memberships while delivering personalized solutions. They are responsible for navigating multiple systems to resolve member issues and participating in ongoing coaching to enhance performance.
The representative will answer inbound calls to assist members with insurance and membership inquiries while delivering personalized solutions. They are expected to navigate multiple systems simultaneously and maintain a positive, problem-solving mindset in a fast-paced environment.
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The representative will answer inbound calls to assist members with AAA membership inquiries and provide proactive product solutions. They are expected to navigate multiple systems while maintaining a positive, problem-solving mindset in a fast-paced environment.
The specialist will serve as the primary point of contact for policyholders, managing backend policy servicing and client onboarding. They will also handle outbound communications, documentation tracking, and coordination with insurance carriers.
The Customer Support Manager serves as the primary point of contact for customers, ensuring service delivery and SLA compliance for video surveillance deployments. They also manage service contracts, oversee subcontractors, and drive service growth through up-selling and cross-selling opportunities.
The role involves managing customer inquiries, processing policy service requests, and identifying coverage gaps or discounts to provide proactive support. You will also act as a product expert to help customers navigate the app and provide feedback to improve the user experience.
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