Paid Research Panel for Customer Service Workers - St. George, UT

Participants will share opinions through online or video focus groups, surveys, and product testing. They will provide feedback on various ads, apps, and services.

Customer Service Representative (Open to Remote)

The representative will serve as a primary point of contact for customers and partners to resolve inquiries and facilitate order fulfillment. They will also collaborate with internal teams to track shipments and address complex fulfillment challenges.

Care Management Support Assistant

The Care Management Support Assistant provides non-clinical administrative support to help members access resources and manage chronic conditions. Responsibilities include guiding members and families, facilitating communication, and executing operational tasks while ensuring compliance with departmental policies.

Scheduling Specialist, Ambulatory Contact Center

The Scheduling Specialist manages inbound and outbound calls to schedule or reschedule specialty appointments for various medical departments. They are responsible for completing patient registration and ensuring high-quality service while handling a high volume of daily calls.

Clinician Onboarding Specialist (Remote) 15 applicants

The Clinician Onboarding Specialist manages the end-to-end transition process for newly hired physicians, ensuring all credentialing, orientation, and integration milestones are met. They serve as a primary liaison between clinicians and operational leaders to facilitate a smooth, high-touch onboarding experience.

Clinician Licensing and Credentialing Support Specialist

The specialist serves as a subject matter expert on physician and APP licensing requirements while overseeing the end-to-end pre-credentialing workflow. They ensure documentation accuracy, monitor state processing timelines, and collaborate with cross-functional teams to facilitate smooth clinician onboarding.

Help Desk Tier I Support Specialist (REMOTE) 23 applicants

Provide Tier 1 technical support to users by diagnosing and resolving hardware, software, and network issues. Document all interactions in the ticketing system and perform system monitoring tasks such as mainframe backups.

Contact Center Agent I

The role involves receiving and entering initial Notice of Loss information while maintaining accurate claim files across multiple systems. The agent acts as a primary liaison for callers, providing exceptional customer service and educating them on claim requirements and benefit plans.

Product Support Specialist I

Serve as the primary point of contact for clinical and operational teams by managing and resolving incoming support tickets. Reproduce technical issues, document defects, and collaborate with engineering teams to drive systemic improvements.

Commercial Lines Service Representative (Remote, TX)

The Commercial Insurance Customer Service Representative provides policy servicing and administrative support with a focus on issuing Certificates of Insurance. They are responsible for reviewing contractual requirements, maintaining accurate policy records, and assisting account managers with various commercial lines.

Youth Support Partner - Part Time

The Youth Support Partner provides engagement, mentoring, advocacy, and crisis support to youth assigned to their caseload. They work collaboratively with caregivers and community staff to increase placement stability and improve youth wellbeing.

Field Reimbursement Manager- Rare Blood Disorders, Patient Support Services, Mountain West

The Field Reimbursement Manager provides education and support to healthcare providers to navigate patient access, reimbursement, and affordability programs for rare blood disorder treatments. They are responsible for developing business plans, monitoring payer landscapes, and resolving coverage issues to ensure patients receive prescribed therapies.

Manager, Contact Center and Clinical Operations

The Pharmacist Care Manager oversees the efficient and compliant operations of the contact center and clinical pharmacy workflows. They are responsible for supervising a diverse team, ensuring high-quality patient care, and maintaining strict adherence to regulatory and accreditation standards.

Manager, Government Savings Operational Support

The Manager of Operational Support leads a team in executing reporting, analytics, and quality monitoring for Government Savings operations. This role focuses on driving automation, ensuring data accuracy, and providing actionable insights to improve operational performance and SLA adherence.

Client Service Associate, Mutual Fund Service Desk

The role involves providing high-quality service to mutual fund and offshore clients through inbound calls and written inquiries. Additionally, the associate will collaborate with service providers to ensure operational compliance with industry regulations and internal policies.

Nurse Navigator-Oncology Support

The Nurse Navigator coordinates care and provides education to patients and families to ensure timely access to oncology services. This role acts as a consistent point of contact to provide comprehensive, patient-centered support throughout the care journey.

Supervisor, Support Center Operations PST - Remote

Leads and supervises a support center team to ensure exemplary customer service for Molina members and providers. Manages escalations, monitors performance outcomes, and drives continuous quality improvement initiatives.

Customer Service Representative (Open to Remote)

The representative serves as a primary point of contact for customers and partners to resolve inquiries and support order fulfillment. They also coordinate with internal teams to track shipments and address order-related issues like damages or shortages.

Implementation Support Analyst

The Implementation Support Analyst provides administrative and operational support for pharmacy benefit implementations, including capturing benefit design requirements and maintaining data in the Plan Intent Tool. They also manage implementation activities, track follow-ups, and ensure member materials are accurately prepared and aligned with client needs.

Resource Support Analyst

The Resource Support Analyst manages daily operations and maintains strong relationships with court reporters and videographers. They also perform data analysis on regional outcomes and support leadership in identifying key trends.

Senior Analyst, Business (supports Omni Channel Customer Experience)

The Senior Analyst supports enterprise projects by translating regulatory and business needs into effective operational solutions. They collaborate with stakeholders to improve processes, manage change, and ensure system alignment with regulatory requirements.

Regional IT Support Lead

The Regional IT Support Lead provides hands-on technical support while supervising a team of IT technicians to ensure high service standards. They act as the primary IT relationship owner for partner firms, managing escalations and driving process improvements across the region.

Member Experience Specialist

Customer Service Representative

Manage inquiries from internal and external customers via email, phone, and Microsoft Teams while providing exceptional support. Process product orders, returns, exchanges, and recall paperwork using the ERP system.

Support Specialist I

The Support Specialist I provides technical support and workflow guidance to customers via inbound and outbound calls and remote connections. They are responsible for documenting inquiries, managing tickets, and maintaining technical proficiency with software and hardware.

Customer Service Representative II

The role involves responding to patient inquiries via phone and email while managing patient registration, billing information, and referral processing. The representative will also coordinate with internal departments and clinical teams to ensure timely issue resolution and accurate documentation.

Sr Support Rep, Florida Scholarship Programs

The Senior Support Representative manages high-volume customer inquiries and coordinates operational support for Florida scholarship programs. They act as a liaison between families, schools, and internal teams to ensure accurate registration, invoicing, and issue resolution.

Supervisor, Support Center Operations - remote

The supervisor provides operational leadership for Medicaid Concierge and Service Recovery activities, ensuring effective case management and resolution of complex member concerns. They monitor operational dashboards, identify service barriers, and collaborate with cross-functional teams to improve member experience and workflow processes.

Rigline Team Lead – Remote Operations Support

The Team Lead oversees the 24/7 remote operations support team, ensuring efficient shift operations and high-quality customer service. They are responsible for managing major events, facilitating shift handovers, and coaching technicians to meet performance KPIs.

Customer Support & Success Specialist (PT Hours | Remote)

You will manage consumer-side support inquiries and data operations while transitioning into an enterprise customer success role. This involves analyzing compensation data to generate insights and reports while maintaining high data quality standards.