299 Support Engineer jobs in United States available for remote work from home. Apply for positions such as Senior Staff Machine Learning Engineer, Community Support Engineering, Senior Telecommunications / Network Engineer – Telecommunications Service Support Team, AR Engineer & Polycold Support and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
The engineer will research and analyze complex network inventories and technical requirements for approximately 40 customer networks. They will also draft Performance Work Statements and coordinate the installation and cutover of services to new infrastructure contracts.
The AR Systems Engineer provides electrical, mechanical, and refrigeration support for manufacturing systems while building internal Polycold service capabilities. Responsibilities include performing preventative and corrective maintenance, diagnosing equipment issues, and delivering technical training to customer teams.
The Client Success Engineer III will diagnose and resolve complex technical issues while driving improvements in system reliability and operational workflows. They will also mentor junior engineers and collaborate across departments to ensure high-quality support for healthcare technology systems.
The Partner Solutions Engineer will enable and scale the partner ecosystem by building technical champions and developing reusable assets like reference architectures and demos. They will also collaborate with product and sales teams to design secure cloud-native architectures and accelerate partner-led adoption of Chainguard solutions.
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Act as the final point of escalation for complex technical issues, performing deep analysis to identify root causes and implement long-term solutions. Collaborate with Product and Engineering teams while mentoring Tier 1 and Tier 2 engineers to improve overall team capability.
This role involves owning Level 2 and Level 3 support tickets, leading system and tenant migrations, and managing SLAs and KPIs for a Managed Services Provider. Key duties include deep troubleshooting across various systems and overseeing support operations while improving documentation.
The Senior Software Engineer will focus on compliance validation, defect remediation, and production support for a federal data integration program. Responsibilities include maintaining deployment runbooks, monitoring system performance, and ensuring the platform meets ESA Section 7 regulatory requirements.
You will lead the end-to-end design and deployment of technical integrations, including EDI transactions and API data exchanges. Additionally, you will serve as a technical SME for customer IT teams, providing support and troubleshooting for complex healthcare data workflows.
Develop and optimize embedded graphics solutions on multi-core platforms using OpenGL and DEOS. Perform Worst-Case Execution Time (WCET) analysis to ensure deterministic real-time performance across CPUs and GPUs.
This role provides complex Tier 2 technical support for data and voice network infrastructure, including installation, maintenance, and monitoring. The position involves resolving escalated technical issues, managing network assets, and participating in an on-call rotation for after-hours support.
The Director of Support Engineering will lead the strategic evolution of the support engineering function, shaping triage, escalation, and feedback mechanisms. They will manage the Support Engineering Manager while partnering with Product and Engineering leadership to improve product supportability and operability.
The AI Tool Support Engineering Lead will manage comprehensive user support and program management for the AFS AI Code Assist tool. This role involves serving as the primary point of contact for users, handling helpdesk inquiries, and managing internal resources to ensure an exceptional user experience.
The AI Tool Support Engineering Lead will manage user support and program operations for the AFS AI Code Assist platform. This role involves serving as the primary point of contact for developers, overseeing helpdesk support, and managing internal resources to ensure an exceptional user experience.
Lead a team of support engineers to provide high-quality technical support for US Government customers while managing complex environments. Collaborate with product and engineering teams to refine support processes and advocate for government-specific customer needs.
You will lead a team of Technical Solutions Engineers to triage, diagnose, and resolve production issues while operationalizing support processes through automation and documentation. The role involves hands-on coding, incident command, and translating ticket data into actionable product roadmap improvements.
Lead and develop a team of Support Engineers to resolve complex technical issues on an API-driven fraud and payments platform. Build operational processes for incident management and partner with Product and Engineering to influence platform improvements.
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Provide high-level technical support for B2B investments, specifically Sterling B2B Integrator, via phone and remote connections. Investigate complex enterprise system issues and contribute to internal and external knowledge base documentation.
Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.
The System Specialist provides world-class leadership for high-profile orders, handling installations, startups, commissioning, testing, and both scheduled and emergency services for Precision Cooling Products. This role requires establishing excellent customer rapport and maintaining continuous communication with internal teams like CRC, Area/District Offices, and the direct manager.
Serve as a Tier 3 escalation point for complex endpoint support issues while providing technical leadership and mentorship to junior technicians. Manage endpoint provisioning, configuration, deployment, and lifecycle management while collaborating with infrastructure and security teams.
The analyst will manage and track software licenses for mechanical engineering tools while ensuring compliance with agreements. They will also develop automation scripts and lead the deployment and maintenance of engineering software systems.
The Financial Analyst will provide daily financial support, manage cost center budgets, and deliver operational reports for the APX Engineering Services segments. Responsibilities also include supporting monthly closing, forecasting, capital budget preparation, and partnering with HR on employee cost center attributes.
The specialist will design, package, and deploy Windows-based engineering applications across a global enterprise environment. They are also responsible for maintaining core engineering systems, automating workflows, and providing technical support to resolve complex application issues.
The analyst will provide financial support for engineering service segments, including budget preparation, cost center analysis, and monthly closing activities. They will also collaborate with operational leadership and HR to ensure accurate financial reporting and resource management.
Provide Tier 1 technical support for enterprise applications, infrastructure, and end-user systems while troubleshooting escalated tickets. Coordinate with engineering and security teams to maintain operational stability and document resolution procedures.
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You will serve as the primary responder for production incidents, triaging and resolving issues across the company's technical stack. Additionally, you will build monitoring systems and maintain reporting metrics to proactively identify and address recurring failure patterns.
The Application Engineer will serve as a technical interface between customers and internal teams, providing support throughout the sales process and contributing to product development. They will also manage technical inquiries, conduct evaluations, and build long-term relationships with European partners.
The Support Specialist provides frontline technical support, including installation, troubleshooting, and maintenance for engineering analysis products. They are responsible for documenting customer interactions, creating knowledge articles, and collaborating with the development team to resolve issues.
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