81 Support Engineer jobs in India available for remote work from home. Apply for positions such as Support Engineer, Customer Support Engineer, Tier 2 - India, Senior Product Support Engineer and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Support Engineer will remotely deliver and support network services software, including installation, configuration, and troubleshooting of complex system issues. They are responsible for analyzing system outputs, managing customer tickets, and producing detailed documentation for product enhancements.
You will serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory integration issues. Additionally, you will manage support tickets, perform deep technical analysis, and collaborate with internal teams to improve diagnostic workflows.
The Senior Product Support Engineer will diagnose, troubleshoot, and resolve complex technical issues for enterprise-class software products within the Atlassian ecosystem. They will also provide technical leadership and guidance to peer and junior team members while collaborating with architects and internal teams.
Monitor system alerts and contact center platforms to ensure operational stability while managing incident triage and resolution. Act as a liaison between technical and business stakeholders to provide clear communication and maintain accurate issue logs.
The IT Support Engineer will manage day-to-day IT systems, including Tier 1 and Tier 2 ticket resolution and global onboarding processes. They will also be responsible for administering identity providers and documenting best practices within the IT Knowledge Base.
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Manage the information security ticketing process by logging, prioritizing, and resolving security incidents and requests. Provide technical support to end-users and coordinate with cross-functional teams to ensure security SLAs are met.
The Support Engineer will serve as the primary technical contact for diagnosing and resolving issues within Business AI Cloud environments and agentic layers. They are responsible for monitoring AI agent performance, managing configurations, and documenting recurring issues to improve support processes.
The Sprinklr Support Engineer will serve as the primary technical point of contact for diagnosing and resolving platform issues for enterprise clients. They will also assist in configuring social listening dashboards, engagement workflows, and monitoring API integration performance.
You will own escalated technical cases end-to-end, including root cause analysis and resolution across AI flows and integrations. Additionally, you will drive AI quality improvements by categorizing behavior gaps and collaborating with engineering and product teams.
You will act as a trusted support partner to resolve customer issues and lead investigations into Akamai's Guardicore Segmentation and Zero Trust products. Additionally, you will analyze existing technical issues and propose solutions to prevent future occurrences.
The RPA Production Support Engineer is responsible for monitoring business-critical automation processes and ensuring bot execution schedules are met. They will perform initial troubleshooting, manage incidents via ITSM tools, and coordinate with various technical and business teams.
Provide world-class technical support for the Engage product suite via phone, email, and remote connections. Investigate, analyze, and solve complex technical problems while documenting issues in Salesforce and utilizing AI-assisted tools.
The role involves providing Level 2 production support for MuleSoft APIs, including incident triage, troubleshooting, and log analysis. The engineer will coordinate with cross-functional teams to ensure timely resolution of integration failures and maintain operational documentation.
Monitor system alerts and contact center platforms to ensure operational stability while triaging and managing incidents using structured severity frameworks. Act as a liaison between technical and business stakeholders to ensure clear communication and timely resolution during production incidents.
You will ensure technical customer issues are resolved within SLA while maintaining strong relationships and contributing to product documentation. Additionally, you will provide technical leadership, collaborate with developers on escalations, and participate in organizational projects to improve customer experience.
You will act as an escalation point for complex customer issues, troubleshooting performance problems and bugs within the GitLab platform. Additionally, you will collaborate with cross-functional teams to drive product improvements and mentor teammates on technical resolutions.
Monitor system alerts, infrastructure, and contact center platforms to ensure operational stability while managing incidents using structured severity frameworks. Act as a liaison between technical and business stakeholders to provide clear communication and timely updates during incidents.
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You will serve as the primary technical contact for customers, resolving complex API and data integration issues that the AI agent cannot handle. Additionally, you will improve the AI agent's resolution rate and maintain technical documentation including help center articles and release notes.
The engineer will investigate, triage, and resolve complex technical issues escalated from Tier 1 support while analyzing system logs and databases. They will also act as a liaison between customers and internal teams to communicate bugs and document resolutions to improve support workflows.
The Customer Support Engineer will provide front-line technical support by troubleshooting API integrations and messaging delivery issues across various platforms. They will also manage escalations with carriers, maintain documentation, and contribute to product improvements through customer feedback.
The role involves ensuring the stability and performance of enterprise web applications built on the Kentico platform using .NET technologies. You will act as a primary technical point of contact for portal users, performing incident resolution, root cause analysis, and collaborating with development teams on enhancements.
You will provide technical support and guidance to ClickHouse users and customers through various channels while collaborating with global engineering and product teams. Additionally, you will develop technical solutions, documentation, and training materials to assist the community and internal stakeholders.
The Customer Support Engineer will act as a technical expert to diagnose and resolve customer issues while maintaining high satisfaction levels. They will collaborate with internal product, development, and DevOps teams to manage risks and provide feedback for product improvements.
Manage and resolve product support tickets via email and phone while maintaining self-service knowledge base resources. Diagnose technical issues using database queries and coordinate with internal teams to ensure timely resolution.
You will resolve complex technical issues for customers by investigating logs, troubleshooting Linux systems, and contributing code fixes via merge requests. Additionally, you will collaborate across departments to improve support processes, documentation, and product roadmaps.
The GCP Support Engineer is responsible for troubleshooting, resolving technical issues, and optimizing cloud infrastructure. They will also manage monitoring, logging, and alerting solutions to ensure the reliability and performance of data pipelines.
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The Associate Product Support Engineer will diagnose, troubleshoot, and resolve technical issues for Appfire's enterprise software products. They will work closely with senior engineers and cross-functional teams to provide high-quality support to customers.
The Application Support Engineer provides remote troubleshooting and monitoring for industrial automation systems like SCADA and PLC. They are responsible for responding to support tickets, performing root cause analysis, and collaborating with engineering teams to improve system performance.
You will serve as a technical advisor and frontline champion for enterprise customers, resolving complex technical issues and bugs. You will also collaborate with engineering teams to improve product quality and build tools to enhance support workflows.
Provide Level 3 production support for NICE CXone contact center environments, including monitoring platform health and resolving incidents. Collaborate with cross-functional teams to perform root cause analysis, support deployments, and drive continuous operational improvements.
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