80 Support Engineer jobs in India available for remote work from home. Apply for positions such as Support Engineer, Customer Support Engineer II, Amazon Connect Support Engineer and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Support Engineer will remotely deliver and support network services software, including installation, configuration, and troubleshooting of complex system issues. They are responsible for analyzing system outputs, managing customer tickets, and producing detailed documentation for product enhancements.
The role involves acting as a technical liaison between engineering and customers to support Ocient products across various environments. Responsibilities include triaging high-volume tickets, performing root cause analysis, and assisting Level I engineers with complex distributed system issues.
The Amazon Connect Support Engineer is responsible for maintaining and monitoring AWS-based CCaaS environments to ensure high availability and system reliability. They will perform root cause analysis, implement corrective actions, and collaborate with cross-functional teams to enhance monitoring frameworks.
Provide 24/7/365 technical support to top-tier customers, troubleshoot issues across Twilio products, and coordinate with Technical Account Managers. Advocate for customers, prioritize urgent cases, and collaborate with Product and Engineering teams to report reproducible bugs and share customer feedback.
The Technical Support Engineer will handle inbound customer calls and resolve software-related issues for the Unity suite. They are responsible for documenting all interactions in Salesforce and managing cases through to successful resolution.
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Act as the primary technical point of contact for support, managing high-profile escalations and creating customer environments for troubleshooting. Collaborate with engineering, product management, and quality assurance teams to drive process improvements and deliver product training.
The Product Support Engineer will act as a subject matter expert, managing technical support tickets and troubleshooting complex issues across Netomi's AI platform. They will also collaborate with cross-functional teams to improve internal processes, document knowledge base articles, and assist in client environment setups.
The Senior Support Engineer will provide remote-based technical support for mission-critical SAP applications by troubleshooting and resolving complex issues. They will also develop, test, and deliver code fixes while coordinating with cross-functional teams to ensure consistent client experiences.
Provide prompt technical support to customers while diagnosing and troubleshooting complex issues across web platforms and applications. Document interactions, contribute to the knowledge base, and collaborate with cross-functional teams to resolve customer-impacting incidents.
The Technical Support Engineer II provides technical assistance to customers and internal teams regarding bioprocessing products and technologies. This role involves troubleshooting hardware and software issues, managing support cases in Salesforce, and collaborating across departments to ensure effective resolution.
The role involves providing advanced support for network and security incidents, including managing P1/P2 incidents during night shifts. You will also lead the implementation of change requests, hardware replacements, and software upgrades while collaborating with architects and clients.
The Associate Systems Support Engineer will monitor and maintain the performance of critical infrastructure and applications using tools like AppDynamics and Azure Monitor. They are responsible for providing L1 and L2 support, conducting root cause analysis, and ensuring system uptime in compliance with SLAs.
You will investigate and resolve complex product, integration, and configuration issues while collaborating with engineering and product teams. Additionally, you will create documentation and troubleshooting playbooks to improve the overall customer experience and product reliability.
The technical support engineer is responsible for resolving service issues to maintain and improve the customer experience. They must track and progress incidents to conclusion in accordance with established SLAs and quality standards.
The Technical Support Engineer will provide post-sales break-fix support and consulting to resolve technical issues for critical infrastructure clients. They will also collaborate with internal Product and Engineering teams while maintaining knowledge base content and ensuring high-quality service for critical accounts.
The API Support Engineer is responsible for triaging, diagnosing, and documenting API and SDK-related issues while providing technical support to partners and customers. They act as an escalation point for complex technical problems and collaborate with engineering teams to ensure high-quality API usability.
The ECM Support Engineer will be responsible for supporting and administering IBM Content Manager, Case Manager, and KwikWork platforms. They will also perform L2/L3 application support, troubleshoot middleware configurations, and manage database schema and query execution.
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You will resolve technical issues for customers by fixing bugs, advising on architecture, and managing platform incidents. Additionally, you will maintain the knowledge base and build automations to improve support workflows.
The engineer will provide 24/7 technical support for Emerson Syncade and DeltaV platforms to ensure uninterrupted manufacturing operations. They will collaborate with stakeholders to configure systems, resolve technical issues, and maintain documentation within the manufacturing environment.
Provide technical support for database and AI-related issues, including troubleshooting, diagnostics, and performance tuning. Collaborate with engineering and product teams to resolve defects and contribute to technical documentation and knowledge bases.
The Technical Product Support Engineer will own customer support cases from triage to resolution, utilizing SQL to investigate data and product issues. They will collaborate with engineering teams to validate fixes and maintain accurate documentation for troubleshooting and knowledge base articles.
The 2nd Line Application Support Engineer will provide technical support for bespoke services and applications by handling incidents and service requests. The role involves working in a rotating shift pattern to ensure continuous coverage and collaborating with cross-functional teams to resolve complex issues.
The RPA Production Support Engineer will provide 24x7 operational support by monitoring bot execution, troubleshooting failures, and managing incidents. They will also coordinate with development, infrastructure, and business teams to ensure critical automation processes run according to schedule.
Provide expert technical support for Avid software and infrastructure solutions within a 24/7 global team environment. Manage support cases, document bugs, and ensure adherence to contractual service level agreements.
The role involves monitoring, troubleshooting, and resolving technical issues within complex IP video environments while serving as a primary technical interface for customers. Responsibilities also include managing incident escalations, coordinating software deployments, and maintaining high-quality technical documentation.
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The Senior Support Engineer will manage complex technical escalations and develop AI-enabled tooling to improve support efficiency. They will also mentor team members and participate in on-call rotations to ensure rapid resolution for enterprise customers.
Lead the global BDR organization, including recruiting, coaching, retaining, and managing a distributed team of BDRs and leaders. Set global strategy and KPIs, oversee Salesforce operations and analytics, and partner with Sales, Revenue Operations, Enablement, and Marketing to improve pipeline performance and operational efficiency.
You will serve as the primary L1/L2 support engineer, managing the service desk, administering workplace platforms, and maintaining hardware and network infrastructure. Additionally, you will be responsible for automating repetitive tasks, documenting fixes in the knowledge base, and ensuring strict adherence to security and access protocols.
You will serve as a primary link between clients and systems, ensuring the smooth operation of voice PBX services. Responsibilities include handling day-to-day voice operations, troubleshooting technical issues, and maintaining high levels of client satisfaction.
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