29 Support Engineer jobs in Brazil available for remote work from home. Apply for positions such as Support Engineer, Production Support Engineer, Solutions Support Engineer, Brazil and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Support Engineer will own the end-to-end technical customer support experience, troubleshooting complex issues across an API-driven platform. They will collaborate with engineering teams to resolve bugs and create documentation to improve client self-sufficiency.
The Production Support Engineer will monitor platform health, triage incidents, and manage the end-to-end incident response process. They will act as the primary bridge between technical engineering teams and end users, ensuring clear communication and effective resolution of service issues.
The Solutions Support Engineer will troubleshoot and resolve complex technical customer issues while collaborating across teams. They will also design and implement automation solutions to scale support offerings and participate in on-call rotations.
You will advise and handle support requests from customers and developers while debugging issues across the PlanetScale platform. Additionally, you will create documentation and work cross-functionally with Engineering to prioritize product improvements based on customer feedback.
You will investigate and resolve technical issues, implement configuration changes, and manage incident responses while ensuring high-quality support for partners. You will also collaborate across teams to improve customer outcomes and contribute to the evolution of support processes.
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The Developer Support Engineer provides advanced technical support for backend, integration, and database issues across cloud and self-hosted environments. They collaborate with Engineering to identify defects, develop workarounds, and contribute to product documentation and quality improvements.
Provide technical support and guidance for ClickHouse and Langfuse users across various channels while maintaining service level agreements. Collaborate with engineering and product teams to resolve issues, develop documentation, and contribute to the overall improvement of support processes.
The Technical Support Engineer is responsible for diagnosing and resolving complex technical issues related to Docusign for Salesforce integrations. They will manage support cases end-to-end while collaborating with cross-functional teams to ensure timely resolution and high customer satisfaction.
Provide expert technical guidance and resolve complex issues for users regarding Bentley's iTwin and cloud-based workflows. Collaborate with global teams to diagnose, document, and escalate technical defects while maintaining high-quality support standards.
You will own the most complex technical escalations for enterprise customers, providing deep-level debugging and resolution across Linux infrastructure. Additionally, you will mentor support engineers, drive defect resolution with the engineering team, and contribute to automated test coverage.
The IT Support Engineer will handle complex technical escalations, manage access governance, and oversee corporate SaaS administration. They will also drive efficiency through automation and provide mentorship to L1 support staff.
You will provide technical support and guidance to ClickHouse users and customers across various channels including chat, Slack, and meetings. Additionally, you will collaborate with engineering and product teams to develop solutions and improve support processes.
The Support Engineer will manage technical customer onboarding, decommissioning, and data migrations while resolving escalated technical tickets. They will partner with the Customer Experience team to ensure reliable technical execution and maintain comprehensive documentation of processes.
You will provide expert technical assistance to customer DBA teams by investigating complex database issues and performing detailed analysis. Additionally, you will contribute to the open-source community by authoring blog posts, creating knowledge base articles, and hosting webinars.
You will troubleshoot technical issues for developers using tools like Zendesk and Discord while investigating performance problems related to caching, DNS, and network connectivity. Additionally, you will collaborate with engineering teams to resolve bugs and contribute to internal documentation to improve platform reliability.
Lead complex technical troubleshooting and incident resolution while designing monitoring processes and automation workflows. Bridge communication between engineering, customer experience, and clients to ensure production stability and operational excellence.
Provide technical support, configuration, and troubleshooting for the Sumsub platform to B2B clients. Act as a liaison between clients and internal teams to resolve technical issues and manage escalations.
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Provide advanced escalation and product support for security products while resolving complex issues that lower tiers cannot address. Collaborate with R&D and product management to analyze software issues and develop custom configurations or workarounds.
Provide L2 technical support for Brazilian clients during BRT hours while independently investigating and resolving complex customer issues. Maintain clear and professional communication with customers and assist other Americas-based clients when capacity allows.
The Senior L3 Support Engineer is responsible for resolving complex escalated customer issues and ensuring the stability of a scalable SaaS platform. This includes collaborating with cross-functional teams to debug code, recreate field problems, and provide coaching to L1 and L2 support staff.
The Technical Support Engineer will respond to customer inquiries via chat, phone, and email, handle technical escalations, and promote Duda’s product features. They will also engage with customers to ensure full utilization of Duda functionalities and advocate for customer needs.
Provide technical support for cloud and core platform domains, focusing on platform stability and infrastructure behavior. Collaborate with engineering teams to investigate complex issues and develop AI-driven automation tools to scale support operations.
The L3 Support Engineer is responsible for resolving escalated customer issues and ensuring the stability of a scalable, distributed SaaS platform. This includes collaborating with cross-functional teams to debug code, recreate field problems, and provide coaching to L1 and L2 support staff.
Provide remote support for mission-critical SAP MM and WM applications by troubleshooting complex issues and developing fixes. Collaborate with global clients to understand their business needs and deliver high-quality technical solutions.
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The role involves acting as a subject matter expert to lead technical planning and execution of new Bitwarden deployments for enterprise customers. You will also collaborate with engineering teams to triage bug reports and provide ongoing guidance on best practices and feature adoption.
Monitor critical production systems and act as the primary technical responder for live incidents and escalations. Focus on improving platform reliability through automation, runbook refinement, and collaboration with engineering teams.
Act as the second-line escalation point for complex technical incidents across infrastructure, cloud, and end-user technologies. Assist with projects including security compliance auditing, cloud migrations, and infrastructure changes.
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