17 Support Engineer jobs in Poland available for remote work from home. Apply for positions such as IT Support Engineer L1, Solution Support Engineer 5, Python Platform, Business Technology Support Engineer and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The L1 Support Engineer will manage corporate equipment procurement, configuration, and maintenance while providing technical support for hardware and software issues. They are also responsible for user account administration, office access control, and maintaining accurate technical documentation.
The engineer will debug complex issues across Python applications and platform integrations while building tooling to improve developer workflows. They will partner with platform teams to turn recurring technical pain points into scalable, high-quality platform capabilities.
Manage day-to-day corporate IT tools, facilities, and SaaS applications for a global staff. Ensure systems operate within security controls while coordinating equipment procurement and user training.
You will manage complex technical escalations, oversee access governance, and handle SaaS administration for a global team. Additionally, you will drive efficiency by automating manual processes and providing mentorship to L1 support staff.
Provide first-level technical support for hardware, software, and configuration issues via multiple communication channels. Document interactions, maintain accurate case records, and escalate complex issues to specialist teams.
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The IT Support Engineer will provide 1st and 2nd line support for a remote-first global user base, managing incidents and service requests via Jira. They will also handle hardware troubleshooting, user onboarding, and contribute to infrastructure improvement projects.
Provide expert-level technical support and act as a designated customer advocate for top-tier clients, managing complex security issues from initiation to resolution. Drive continuous customer engagement through Quarterly Business Reviews and proactive risk mitigation strategies to enhance security posture.
Act as the technical escalation point for mission-critical production customers and resolve complex platform issues. Collaborate with SRE and Product teams to mitigate incidents and develop training documentation for the Core Support team.
Act as the final escalation point for complex Cloud infrastructure issues, diagnosing and resolving advanced incidents across compute, storage, and networking. Coordinate high-severity incident resolution with Engineering and DevOps teams while mentoring L1 and L2 engineers.
The role involves planning, designing, and evolving a Linux server landscape based on Ubuntu, including the management of high-availability environments and Ceph storage. Additionally, the engineer will handle 2nd and 3rd level support, automation via Bash or Ansible, and implement IT security hardening policies.
Monitor and support AI IaaS infrastructure, focusing on GPU servers, storage, and InfiniBand networking. Manage the full lifecycle of bare metal nodes including provisioning, validation, and first-level troubleshooting of hardware and Kubernetes platforms.
You will diagnose, resolve, and prevent complex production issues within the Aras Innovator platform. This involves investigating root causes across the application stack and developing fixes or enhancements to improve platform stability.
The role focuses on ensuring group-wide HR data consistency, reporting, and alignment across systems like SAP SuccessFactors. It involves collaborating with HR controllers and stakeholders to design data processes and monitoring solutions.
You will troubleshoot complex customer issues across networking, APIs, and communications products while collaborating with engineering teams. Additionally, you will contribute to building an AI-first support model by automating workflows and developing internal tools.
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