The Support Engineer will perform installations, service visits, and technical training at customer and dealer locations. They will also manage customer support cases, handle warranty claims, and maintain documentation for non-conformance reports.
Remote Support Engineer Jobs in United States (255)
Search = Support Engineer
Remote in = United States
Provide direct technical support to customers by troubleshooting complex issues related to the vector database and SaaS platform. Collaborate with engineering teams to resolve problems, improve internal tooling, and maintain high-quality documentation.
The Technical Support Analyst provides advanced technical support and acts as an escalation resource for internal and external customers regarding Merge Healthcare products. Responsibilities include resolving complex technical issues, documenting troubleshooting steps in CRM, and performing preventative maintenance and remote software upgrades.
The Technical Support Engineer II will provide world-class support to customers and partners regarding the installation, configuration, and functionality of Rocket Software products. They will troubleshoot reported issues to resolve them directly or guide the development team toward permanent solutions.
The Senior Production Support Engineer will own the resolution of complex production issues and lead incident response for critical events. They will also collaborate with cross-functional teams to improve system reliability, perform root cause analysis, and mentor junior team members.
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Diagnose and resolve complex technical issues while providing empathetic support to customers. Collaborate with cross-functional teams to enhance product functionality and ensure high service standards.
You will serve as the primary point of contact for customers, troubleshooting and resolving complex technical issues across SaaS and on-prem deployments. Additionally, you will create documentation and tools to help the support team scale while bridging the gap between customers and engineering teams.
Serve as the Responsible Engineer for mechanical and opto-mechanical suppliers while leading continuous improvement activities for production programs. Collaborate with cross-functional teams and external suppliers to resolve technical issues, manage supply chain requirements, and ensure product quality.
You will investigate and diagnose complex technical issues by tracing logs and services to identify root causes. Additionally, you will deliver excellent customer support by communicating clearly with users and improving internal documentation and tooling.
The role involves monitoring application performance, troubleshooting system issues, and performing root cause analysis to ensure stability. The engineer will also support the Facets migration process by collaborating with cross-functional teams and managing incident tickets.
You will take ownership of complex customer environments and drive the reliability of Hadoop and Spark-based data processing systems. Responsibilities include providing tier-2/3 support, leading migrations, and optimizing distributed applications for high-throughput performance.
The role involves providing first-line IT support, managing the full lifecycle of endpoints, and overseeing vulnerability management across devices and servers. Additionally, the engineer will assist teams in the safe adoption of AI tools and implement robust security controls.
The Junior Technical Support Engineer will manage incident response, system monitoring, and operational support for contact center platforms. They will coordinate with cross-functional teams to ensure system stability and provide timely issue resolution.
The Senior Support Engineer is responsible for supporting and enhancing software applications within the Cotiviti product suite while collaborating with cross-functional teams. They will analyze complex business problems, resolve technical issues, and mentor team members to ensure project deliverables meet quality and timeline standards.
The Enterprise Technical Support Engineer serves as the primary technical point of contact for enterprise customers, troubleshooting API-related issues and custom integrations. They collaborate cross-functionally with Engineering and Product teams to ensure platform reliability and provide high-touch support for complex technical environments.
The Technical Support Engineer II will provide dedicated support to clients by troubleshooting complex software issues and performing root cause analysis. They will also act as an escalation point for technical issues and collaborate with developers to implement fixes and upgrades.
The Enterprise Technical Support Engineer will serve as the primary technical point of contact for enterprise customers, troubleshooting API-related issues and custom integrations. They will collaborate with Engineering to resolve bugs and provide technical guidance to ensure seamless platform adoption and high-quality support delivery.
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The Production Support Engineer II acts as the first line of contact for customers, resolving complex technical issues and translating technical jargon for users. They also collaborate with engineering teams to manage software updates, bug fixes, and monitor production performance.
Cloud Production Support Engineer
Diné Development Corporation
·
Full Time
·
7 Weeks Ago
Diné Development Corporation
The Cloud Production Support Engineer provides operational support, troubleshooting, and release management for the GEOMAP platform in a secure cloud environment. This role ensures production stability by monitoring system health, resolving incidents, and coordinating across cross-functional teams to maintain mission-critical capabilities.
You will diagnose and resolve complex technical issues for Redis Enterprise customers while collaborating with engineering and product teams. You will also serve as a customer advocate to ensure timely resolution of escalations and contribute to internal documentation.
You will serve as the regional technical support lead, providing end-to-end support for SambaNova's full-stack AI platform. This involves debugging machine learning models, resolving complex environment issues, and collaborating with engineering and site reliability teams to improve product reliability.
The role involves providing L2/L3 production support for AI-driven applications, data pipelines, and cloud-based infrastructure. Responsibilities include monitoring system performance, performing root cause analysis, and collaborating with engineering teams to ensure system reliability.
The Enterprise Technical Support Engineer will serve as the primary technical point of contact for enterprise customers, troubleshooting API-related issues and custom integrations. They will collaborate cross-functionally with Engineering and Product teams to ensure seamless platform integration and deliver high-touch support.
You will serve as a primary technical contact for customers, resolving complex issues related to GPU clusters and AI infrastructure. Additionally, you will collaborate with engineering and product teams to drive roadmap improvements based on customer insights.
The Production Support Engineer will act as the first point of contact for customers, resolving complex technical issues and translating technical jargon for users. They will also collaborate with engineering teams to manage software updates, bug fixes, and monitor production performance.
Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)
Capital One
·
Full Time
·
9 Weeks Ago
Capital One
Serve as the primary technical authority and strategic partner for enterprise customers, managing incident response and system health. Lead business reviews and advocate for customer feature requests while ensuring the resilience of self-hosted data plane instances.
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The role serves as the primary escalation point for complex software issues, requiring root cause analysis and collaboration with engineering teams. Responsibilities also include mentoring frontline engineers, contributing to technical documentation, and participating in defect triage.
The Technical Support Engineer will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues. They will work closely with customers and internal teams to troubleshoot issues and improve support processes.
The Technical Support Engineer is responsible for ensuring the successful operation of Symbotic systems at client sites, including system stand-up and ongoing operations. This role involves structured technical troubleshooting and supporting complex escalations during high-impact operational events.
The Technical Support Engineer will provide prompt, empathetic, and clear communication to resolve user issues while leveraging technical expertise to debug complex problems across the platform. Responsibilities also include meeting key performance indicators, identifying root causes of support requests, and collaborating cross-functionally with engineering and product teams.
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