Support Engineer I
Provide technical support via phone, chat, and email to resolve software challenges for resellers and customers. Collaborate with development teams to report bugs and verify software fixes and updates.
299 Support Engineer jobs in United States available for remote work from home. Apply for positions such as Support Engineer I, Technical Support Engineer US, Principal Cloud Support Engineer and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Provide technical support via phone, chat, and email to resolve software challenges for resellers and customers. Collaborate with development teams to report bugs and verify software fixes and updates.
Triage and own technical support tickets for enterprise customers, focusing on root cause analysis of distributed systems issues. Collaborate with global engineering teams to escalate bugs and contribute to the shared knowledge base.
Serve as the highest technical escalation point for complex cloud storage issues and lead root cause investigations. Drive operational excellence by owning technical training programs and providing white-glove advisory support to strategic enterprise customers.
Bridge the gap between Engineering and Customer Experience by diagnosing and resolving complex production issues across the platform. Use AI and automation to improve operational efficiencies and interface with vendor systems via SQL and APIs.
Provide advanced technical support and complex debugging for enterprise WordPress customers via Zendesk. Serve as an escalation point to resolve intricate platform issues and document root causes for internal knowledge sharing.
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The role involves designing and maintaining enterprise data models for the Medicaid Data Warehouse while leading metadata management and governance processes. You will partner with cross-functional teams to ensure data quality, lineage, and compliance with regulatory reporting requirements.
You will own the end-to-end customer support queue by triaging, reproducing, and fixing bugs directly in the codebase. Additionally, you will act as a bridge between customers and engineering, assisting in pre-sales technical conversations and creating documentation to prevent recurring issues.
The Senior EBS Support Engineer provides remote-based support for mission-critical EBS applications, including troubleshooting and developing fixes for complex environments. The role also involves configuring and customizing Oracle ASCP modules while collaborating with cross-functional teams to ensure successful project delivery.
You will investigate and diagnose complex technical issues by tracing logs and services to identify root causes. Additionally, you will deliver excellent customer support by communicating clearly with users and improving internal documentation and tooling.
The Cloud Production Support Engineer provides operational support, troubleshooting, and release management for the GEOMAP platform in a secure cloud environment. This role ensures production stability by monitoring system health, resolving incidents, and coordinating across cross-functional teams to maintain mission-critical capabilities.
This role acts as the first point of contact for customer support inquiries, focusing on triaging issues, resolving common technical questions related to API usage, onboarding, and billing. Responsibilities include escalating complex issues to senior teams with clear documentation and participating in an on-call rotation.
The engineer will build support infrastructure, develop knowledge bases, and handle customer cases, serving as a primary technical point of contact for large-scale deployments. They will collaborate closely with engineering to reproduce issues, debug root causes, and drive fixes or enhancements in the distributed database system.
This role involves serving as a key escalation point for live production telecom systems, requiring investigation and resolution of complex incidents across OS, network, application, and database layers. Responsibilities also include platform operations, supporting legacy systems during end-of-life transitions, and performing system health monitoring.
The Senior Application Support Engineer will research and resolve application issues reported by customers and partners. They will collaborate with the Application Support team and serve as the primary point of contact during support incidents.
The Search Engineer will provide technical support for Lucidworks Fusion, troubleshooting complex search issues and collaborating with engineering teams. They will also create knowledge base articles and relay customer feedback to help shape future product development.
The Product Support T2 Engineer will own and resolve complex customer issues while acting as a trusted advisor and customer advocate. They will also mentor support engineers, contribute to knowledge base articles, and collaborate with internal departments to improve global support services.
Diagnose and resolve complex production issues within a multi-tier Java application and its integration middleware. Collaborate with cross-functional teams to modernize legacy components while maintaining high code quality standards.
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The Implementation Engineer will serve as a subject matter expert, leading proof-of-concept trials and managing technical deployments for enterprise customers. They will also collaborate with internal teams to troubleshoot issues and provide guidance on product integrations and security best practices.
The Security Engineer will serve as the primary point of contact for users of application and cloud security tools, providing guidance and troubleshooting support. They will manage security requests via ticketing platforms and assist teams in understanding and remediating security findings.
The Product Support T3 Engineer will manage and resolve complex customer technical issues while acting as a customer advocate across internal departments. They will also mentor support engineers and contribute to the company's knowledge base to improve global support services.
You will develop and optimize novel ML systems and Agentic AI technologies to transform Airbnb's customer service experience. This involves collaborating cross-functionally to build scalable AI solutions from conceptual stages through to production.
The Senior Staff Engineer will troubleshoot and resolve complex technical issues related to networking, storage, and server software, with a specific focus on SONiC. They will also engage with customers to provide configuration guidance and assist sales teams with pre-sales technical activities.
The role involves providing technical support, troubleshooting, and enhancing application features while contributing to design and development discussions. Responsibilities also include creating migration plans for legacy systems and implementing secure unit and systems testing.
Provide application and production support for a SaaS platform using Java, Angular, and AWS. Collaborate with onshore and offshore teams to maintain a microservice-based system in an Agile environment.
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Provide first and second-line technical support for customers using the AI GPU cloud platform. Diagnose and resolve infrastructure and connectivity issues while collaborating with engineering teams to improve platform stability.
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Design and operationalize AI-powered workflows and integrations across support platforms like Zendesk and Decagon to improve customer and specialist experiences. You will build quality checks and monitoring guardrails to ensure AI workflows are reliable and measurable in production.
Lead the end-to-end delivery of ML initiatives to advance automated customer support through generative AI and conversational agents. Partner with cross-functional leaders to define ML roadmaps and drive R&D for next-generation chatbot architectures.
The role focuses on building and maintaining enablement content, including onboarding curricula and product training, to support the growth of support specialists. You will translate rapid product releases into digestible learning materials and manage the enablement content library.
The ATSG Engineer manages the resolution of escalated technical customer issues through remote assistance and occasional on-site support. They are responsible for documenting case resolutions, reviewing project designs for best practices, and liaising with product managers to ensure customer concerns are addressed.
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