Customer Support Engineer
Responsible for the on-site installation, maintenance, repair, and qualification of analytical instruments. Provides technical consultation to customers regarding software updates, upgrades, and process optimizations.
19 Support Engineer jobs in Germany available for remote work from home. Apply for positions such as Customer Support Engineer, Support Engineer - Tue to Sat, Support Engineer (Managed Services) (m/w/d) and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Responsible for the on-site installation, maintenance, repair, and qualification of analytical instruments. Provides technical consultation to customers regarding software updates, upgrades, and process optimizations.
Provide technical support to IT professionals and administrators for the Nerdio platform and Microsoft cloud technologies. Collaborate with customers to ensure successful environment deployments and resolve complex technical incidents.
You will serve as the primary technical contact for managed services, specifically supporting openDesk and related infrastructure. Your role involves analyzing and resolving support requests, documenting solutions, and collaborating with DevOps teams to improve service quality.
Provide high-quality technical support for networking products by taking ownership of user-reported issues and driving them to resolution. Collaborate cross-functionally to support cluster installations and ensure customer readiness for updates.
You will advise and handle support requests from enterprise customers while acting as a subject-matter expert for the PlanetScale platform. Additionally, you will identify product gaps and collaborate with engineering and sales teams to prioritize and escalate technical issues.
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Provide first-line support for SolidWorks and 3DEXPERIENCE users while maintaining the PLM environment and data structure. Troubleshoot technical CAD/PLM issues and document best practices to ensure efficient engineering workflows.
You will provide technical support for email security solutions, including troubleshooting delivery issues and configuring mail servers. Additionally, you will automate tasks, document processes, and communicate complex technical information to both technical and non-technical users.
Provide expert technical assistance to customers' DBA teams by investigating complex database issues and performing detailed analysis. Create community content including blog posts, knowledge base articles, and webinars to support the open-source ecosystem.
Own the technical investigation and resolution of complex customer issues acting as the internal escalation point from first-level support. Coordinate cross-functionally with Product and Engineering teams to triage bugs and provide high-quality technical handovers for code fixes.
Lead technical support project groups and oversee activities in the CIS region to ensure quality and regulatory compliance. Support and certify global partner engineers while collaborating with cross-functional teams to support commercial activities.
The role focuses on improving code quality and test coverage for Exporter apps using LLMs and automated testing. It also involves providing 3rd level support and automating support processes via Jira Service Management.
Act as the primary contact for daily IT issues, managing the full ticket lifecycle from capture to resolution. Responsible for maintaining MDM, identity management, productivity tools, and optimizing business processes through SaaS automation and API integrations.
The role focuses on managing complex customer inquiries via an asynchronous, ticket-based system without phone support. Responsibilities include diagnosing technical errors, optimizing support playbooks, and collaborating with product teams to identify product gaps.
The role involves improving Parqet's data quality through automated procurement and correction of asset data. Additionally, the engineer will handle user data issues via email and collaborate with developers and product management.
The role involves the independent commissioning, repair, maintenance, and upgrade of Motorola radio systems primarily in Germany, alongside providing technical support for complex communication systems to various organizations.
The role involves independent commissioning, repair, maintenance, and upgrade of Motorola radio systems, as well as providing technical support to customers post-commissioning. The engineer will also support various authorities and organizations with security-relevant tasks.
As a 2nd Level ITSM Support Engineer, you will support customers in the ESM environment and act as the first contact for technical support. You will troubleshoot issues, communicate with customers, document solutions, and collaborate with internal teams.
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Act as the technical bridge between the product and customers by managing onboarding, technical integrations, and data migrations. Responsible for diagnosing and solving technical issues in the PHP/Symfony backend and TypeScript layer while providing feedback for product development.
Own and improve AWS cloud infrastructure, focusing on reliability, observability, and security using Terraform and ECS Fargate. Support backend engineers with troubleshooting and small contributions to Node.js/NestJS services.
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