Remote Support Engineer Jobs in Colombia (16)
Production Support Engineer
The Production Support Engineer will monitor platform health, triage incidents, and manage the end-to-end incident response process. They will act as the primary bridge between technical engineering teams and end users, ensuring clear communication and effective resolution of service issues.
Technical Support Engineer II - Costa Rica, Colombia
You will handle escalated technical support tickets and troubleshoot complex issues independently while managing the full support lifecycle. Additionally, you will mentor junior team members and collaborate with cross-functional teams to improve product quality and support processes.
Amazon Connect Implementation & Support Engineer
The engineer will implement and configure Amazon Connect environments, including contact flows, routing profiles, and Salesforce integrations. They are also responsible for troubleshooting Tier 2/3 telephony issues and supporting the migration from RingCentral.
Cloud Support Engineer - CO
The Cloud Support Engineer provides first and second-level technical support for mission-critical cloud platforms, ensuring SLA compliance and system stability. Responsibilities include managing incidents, performing troubleshooting, documenting technical issues, and conducting health checks on production environments.
Be the one who applies first
We watch for new "Support Engineer" jobs and email you the matches. Free. Unsubscribe in one click.
Technical Support Engineer L1
Provide technical support to customers via phone, web, or AutoSupport to resolve hardware and software issues. Document solutions by creating knowledge base articles and escalate complex cases to senior engineers.
1st Line Support Engineer - Remote job (Shifts: including nights & weekends)
Provide 24/7 technical support to customers via phone, chat, and ticketing systems while maintaining the internal knowledge base. Analyze operational processes to identify opportunities for automation and improvement while collaborating with global teams.
Support Engineer - Veterinary HealthTech (Colombia)
The Support Engineer will manage technical onboarding, data migrations, and decommissioning workflows for veterinary software customers. They will also serve as a dedicated technical resource for the Customer Experience team by resolving escalated technical tickets and maintaining system documentation.
Technical Support Engineer (Remote) - Colombia
Provide technical support for Windows environments, Microsoft 365, and network infrastructure while ensuring excellent customer service. Manage support requests, document troubleshooting steps, and collaborate with team members to resolve complex technical issues.
Junior Technical Support Engineer
Provide first-response technical support and troubleshooting for clients via phone and email to ensure SLA adherence. Assist senior engineers with Level 2 support, infrastructure upkeep, and incident monitoring as technical skills grow.
Workflow Support Engineer
Own first-line technical support for Nutrient Workflow by debugging production instances and resolving customer tickets. Build AI-powered automations and internal tooling to streamline the triage and reproduction process.
Senior IT Support Engineer (Part-Time)
Provide advanced remote technical support for end-users, focusing on hardware, software, and networking issues within an SLA framework. Manage and administer Microsoft 365 and Azure environments, including user access, licenses, and security configurations.
Java Product Support Engineer
Debug and troubleshoot incidents with Sonatype products while reproducing defects for the engineering team. Act as a technical liaison between customers and product management to prioritize enhancements and maintain the knowledge base.
Product Support Engineer
Own and resolve complex technical escalations end-to-end across SaaS and cloud-native environments. Collaborate with Engineering and Infrastructure teams to investigate issues and improve operational documentation.
Senior Java Product Support Engineer
The engineer will debug and troubleshoot incidents with Sonatype products while replicating customer deployment environments for testing. They will also represent technical support interests in engineering discussions and contribute to the company's knowledge base and diagnostic tools.
Automatically Apply to Support Engineer Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.