Support Engineer

Support Engineer

The role involves supporting and maintaining .NET web applications and APIs while collaborating with cross-functional teams to design and implement new features. You will evaluate defect reports, analyze system errors, and ensure development consistency with business requirements.

Field Support Engineer

The Field Support Engineer will service, maintain, and troubleshoot power management systems including PLC, SCADA, and HMI across various client sites. The role involves providing on-site technical support, participating in an emergency call-out rota, and delivering customer training.

Field Support Engineer

The Field Support Engineer will service, maintain, and troubleshoot power management systems including PLC, SCADA, and HMI across various client sites. The role also involves providing on-site technical support, commissioning systems, and participating in an emergency call-out rota.

Technical Support Engineer

The Technical Support Engineer will manage customer issues from initial symptom to resolution while collaborating with internal engineering and product teams. They are responsible for troubleshooting technical integration issues and contributing to process improvements through documentation and tooling.

Technical Support Engineer (6 month FTC)

The Technical Support Engineer provides first-line technical support to customers by resolving issues and answering product-related questions. They are also responsible for documenting interactions in CRM systems and collaborating with internal teams to escalate and resolve complex problems.

Technical Support Engineer – Cloud & Hosting (UK)

The Technical Support Engineer will provide advanced support for cloud-hosted applications and troubleshoot complex infrastructure and database issues. They will collaborate with global teams to resolve escalations and contribute to the maintenance of the knowledge base.

Senior Technical Support Engineer

You will own technical support cases end-to-end for enterprise customers, triaging issues across Kubernetes infrastructure and ML platform components. Additionally, you will contribute to the knowledge base and act as a customer advocate by filing detailed bug reports with the engineering team.

Technical Support Engineer - Remote EMEA

You will resolve complex technical challenges regarding architecture, performance, and security while advocating for customer needs within the product team. Additionally, you will develop internal tools and diagnostics to improve platform scalability and operational excellence.

Technical Support Engineer - Cloud (Remote, GBR)

The role involves acting as a customer liaison to resolve technical issues via various communication channels while documenting bugs and providing actionable recommendations. You will also contribute to the knowledge base and collaborate with internal engineering teams to ensure effective customer support and product integration.

Technical Sales Support Engineer

Provide technical support and high-calibre advice to international clients while conducting field operations such as system installations and product demonstrations. Collaborate with product and engineering teams to refine marine hardware and software solutions based on real-world market feedback.

Technical Support Engineer

You will serve as a foundational technical support engineer for EMEA enterprise customers, managing complex inquiries across APIs, SDKs, and data integrations. You will also collaborate with internal product and engineering teams to resolve technical blockers and improve support documentation and processes.

Customer Support Engineer (Tier 1)

Act as the primary technical resource for resolving configuration and networking challenges while managing a high-velocity ticket queue. Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience.

Senior Technical Support Engineer

Provide high-level technical support and troubleshoot complex product issues while acting as a customer advocate to the product team. Develop and maintain third-party integrations and curate a public knowledge base to enhance the developer experience.

Support Engineer - Tue to Sat

Provide technical support to IT professionals and administrators for the Nerdio platform and Microsoft cloud technologies. Collaborate with customers to ensure successful environment deployments and resolve complex technical incidents.

Senior Technical Support Engineer

You will serve as a technical advisor and frontline champion, resolving complex customer issues by debugging code and coordinating with internal engineering teams. Additionally, you will build tools and automation to improve support workflows and participate in a 24/7 on-call rotation.

Regional Technical Support Engineer

Provide expert technical support to airline and MRO customers regarding wheel and brake systems across Europe. Build and maintain strong customer relationships while ensuring the safety, efficiency, and performance of landing systems.

Senior Technical Support Engineer

SaaS Support Engineer

The Support Engineer will provide technical expertise and rapid response for enterprise customer configuration requests and troubleshooting within a SaaS product suite. They will collaborate with cross-functional teams to manage deployments, document resolutions, and identify opportunities for operational process improvements.

Technical Support Engineer II

The Technical Support Engineer will resolve customer issues through direct interaction and collaboration with internal engineering and product teams. They are also responsible for creating knowledge articles and participating in on-call rotations to support off-hour operations.

Intermediate Support Engineer (SHIFT)

Support both Self-managed and SaaS customers by resolving technical issues through tickets, merge requests, and video conferencing. Collaborate with cross-functional teams including Product, Development, and Infrastructure to fix bugs and improve product features.

Senior Technical Support Engineer

You will triage and own technical support tickets from enterprise customers while investigating complex incidents to identify root causes. Additionally, you will contribute to the team's knowledge base and collaborate with engineering to resolve critical database issues.

Enterprise Support Engineer

You will advise and handle support requests from enterprise customers while acting as a subject-matter expert for the PlanetScale platform. Additionally, you will identify product gaps and collaborate with engineering and sales teams to prioritize and escalate technical issues.

Support Engineer (AMER - Weekends)

Provide timely support to developers by triaging cases, answering technical questions, and escalating issues to the appropriate teams. Monitor feedback channels and identify opportunities to improve internal support tooling and documentation.

Technical Support Engineer (L2)

Provide advanced technical assistance to resolve complex customer issues across multiple communication channels. Collaborate with engineering and infrastructure teams to troubleshoot critical tickets and contribute to product improvements.

Senior Developer Support Engineer, VPC Deployment

Lead proactive technical onboarding and solution design for strategic enterprise customers, managing complex VPC implementations from discovery to deployment. Collaborate with internal teams to advocate for product enhancements based on real-world deployment friction and customer needs.

Product Support Engineer

Provide Tier 3 escalation support for the Akamai Zero Trust platform by troubleshooting complex technical issues and developing custom scripts. Collaborate with R&D and Product Management to analyze bugs and provide technical training and documentation.

Technical Support Engineer

Provide advanced technical support to customers to resolve complex software and networking issues within contact center environments. Mentor colleagues, manage escalated cases, and collaborate with R&D to identify and fix software bugs.

Senior Customer Support Engineer (Tier 3), Customer Escalations

Own high-severity technical escalations from intake through resolution or engineering handoff. Analyze root causes of complex bugs and translate findings into product improvements and technical runbooks.

PostgreSQL Database Support Engineer - EMEA (Remote)

Provide expert technical assistance to customers' DBA teams by investigating complex database issues and performing detailed analysis. Create community content including blog posts, knowledge base articles, and webinars to support the open-source ecosystem.