Support Engineer

Technical Support Engineer I

Provide timely technical support to customers and internal teams by troubleshooting hardware, software, and process-related inquiries. Manage technical cases in Salesforce while collaborating with cross-functional departments to ensure effective issue resolution.

Customer Support Engineer (UK) — Phaselaw

You will act as the primary point of contact for customer inquiries and build AI-enabled support systems. Additionally, you will collaborate with the product team to provide feedback, create educational resources, and assist with bug fixing.

Technical Support Engineer - Cloud (Remote, GBR)

The role involves serving as a customer liaison to resolve technical issues via various communication channels while documenting bugs and feedback for internal engineering teams. You will also be responsible for creating knowledge base content and providing expert guidance to customers on integrating and maintaining CrowdStrike services.

Technical Support Engineer

You will act as the primary problem-solver for enterprise customers, troubleshooting authentication, platform access, and integration issues. This involves investigating logs, managing alert delivery failures, and collaborating with internal teams to resolve product defects.

AGV Technical Support Engineer (Mandarin and English Speaking)

Assist with AGV/AMR installation, configuration, commissioning, system integration, and remote or on-site troubleshooting. Support customer training and documentation, monitor robot fleet performance, and coordinate with service teams, logistics partners, and R&D, including frequent travel for customer projects.

Senior Support Engineer

Infrastructure Support Engineer

Sr. Technical Support Engineer - Level 3

The Sr. Technical Support Engineer provides advanced technical support, including software deployments, configurations, and troubleshooting for customers. They also mentor team members, collaborate with sales and development teams, and develop customized scripts and rules for Entuity software.

Senior Technical Support Engineer, Focused Services

Provide expert-level technical support and act as a designated customer advocate for top-tier clients, managing complex security issues from initiation to resolution. Collaborate with cross-functional teams to drive product improvements, conduct business reviews, and ensure proactive risk mitigation.

Associate Technical Support Engineer - EMEA

Serve as the primary contact for enterprise customers, triaging and resolving technical issues across various communication channels. Document cases thoroughly and contribute to the knowledge base while maintaining ownership of customer issues.

Instruments Support Engineer

The Instruments Support Engineer provides advanced technical support for molecular diagnostic instruments and reagents, ensuring timely resolution of hardware and assay-related issues. They also contribute to team learning by sharing expertise, mentoring colleagues, and supporting training on systems and workflows.

Senior Support Engineer

Product Support Engineer

The Product Support Engineer provides technical and functional expertise to customers via phone, chat, and tickets to resolve complex issues. They also contribute to knowledge base content and collaborate with internal teams to improve customer experience and support processes.

Instruments Support Engineer

Provide expert technical support for molecular diagnostic instruments and assays via phone, email, and web. Investigate and resolve complex hardware, software, and connectivity issues while contributing to team knowledge and continuous improvement.

Senior Technical Support Engineer

Provide advanced technical support to customers by analyzing logs and network traces to resolve complex software issues. Mentor colleagues, improve internal procedures, and ensure adherence to Service Level Agreements.

Intermediate Support Engineer (SHIFT)

Support a mix of Self-managed and SaaS customers by resolving technical issues via tickets, merge requests, and video conferencing. Collaborate with cross-functional teams to fix bugs, build new features, and contribute to product documentation.

Principal Support Engineer

Technical Support Engineer II

Provide post-sale technical support to customers and partners while assessing and documenting reported technical issues. Formulate resolution plans, investigate case scenarios, and maintain clear, professional communication with clients.

Technical Support Engineer, Field - UK Remote

The role involves traveling to customer sites to install, commission, and calibrate 3D printing systems while providing comprehensive user training. You will also act as a primary technical resource for troubleshooting, repairs, and preventative maintenance to ensure optimal equipment performance.

SAP Primary Support Engineer

You will own and resolve complex SAP cases by investigating issues, identifying root causes, and implementing effective technical solutions. Additionally, you will collaborate with delivery teams to optimize SAP environments and maintain strong relationships with clients.

Technical Support Engineer - Apprentice

You will assist customers by responding to support tickets, troubleshooting technical issues, and collaborating with engineering teams to improve product performance. Additionally, you will participate in an IT apprenticeship program while learning to manage platform data flows and vulnerability processes.

Developer Support Engineer (London)

Diagnose and resolve complex API and SDK issues while collaborating with engineering teams to fix bugs. Maintain high-quality documentation and provide empathetic, technical support to developers using the Braintrust platform.

Senior DevOps Support Engineer

Independently resolve complex CI/CD, software, and infrastructure issues for enterprise customers while collaborating with engineering teams. Proactively design and implement scalable tools and processes to improve the customer experience and support team efficiency.

Technical Support Engineer

The Technical Support Engineer will manage customer issues from initial symptom to resolution while collaborating with internal engineering and product teams. They are responsible for troubleshooting technical integration issues and contributing to process improvements through documentation and tooling.

Technical Support Engineer - Remote EMEA

You will resolve complex technical challenges regarding architecture, performance, and security while advocating for customer needs within the product team. Additionally, you will develop internal tools and diagnostics to improve platform scalability and operational excellence.

Technical Sales Support Engineer

Provide technical support and high-calibre advice to international clients while conducting field operations such as system installations and product demonstrations. Collaborate with product and engineering teams to refine marine hardware and software solutions based on real-world market feedback.

Customer Support Engineer (Tier 1)

Act as the primary technical resource for resolving configuration and networking challenges while managing a high-velocity ticket queue. Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience.

Senior Technical Support Engineer

Provide high-level technical support and troubleshoot complex product issues while acting as a customer advocate to the product team. Develop and maintain third-party integrations and curate a public knowledge base to enhance the developer experience.

Support Engineer - Tue to Sat 11 applicants

Provide technical support to IT professionals and administrators for the Nerdio platform and Microsoft cloud technologies. Collaborate with customers to ensure successful environment deployments and resolve complex technical incidents.