Support Engineer

Support Engineer

The role involves supporting and maintaining .NET web applications and APIs while collaborating with cross-functional teams to design and implement new features. You will evaluate defect reports, analyze system errors, and ensure development consistency with business requirements.

Intermediate Support Engineer (SHIFT)

Support a mix of Self-managed and SaaS customers by resolving technical issues via tickets, merge requests, and video conferencing. Collaborate with cross-functional teams to fix bugs, build new features, and contribute to product documentation.

Senior Technical Support Engineer

Principal Support Engineer

Technical Support Engineer II

Provide post-sale technical support to customers and partners while assessing and documenting reported technical issues. Formulate resolution plans, investigate case scenarios, and maintain clear, professional communication with clients.

Technical Support Engineer

The Technical Support Engineer will manage complex technical cases for enterprise customers while maintaining strategic partnerships. They are responsible for delivering timely resolutions, creating support documentation, and collaborating across departments to ensure customer satisfaction.

Technical Support Engineer, Field - UK Remote

The role involves traveling to customer sites to install, commission, and calibrate 3D printing systems while providing comprehensive user training. You will also act as a primary technical resource for troubleshooting, repairs, and preventative maintenance to ensure optimal equipment performance.

SAP Primary Support Engineer

You will own and resolve complex SAP cases by investigating issues, identifying root causes, and implementing effective technical solutions. Additionally, you will collaborate with delivery teams to optimize SAP environments and maintain strong relationships with clients.

Product Support Engineer - EMEA

You will serve as the primary technical escalation point for EMEA, investigating complex issues involving APIs, integrations, and data to determine if they require engineering intervention. Additionally, you will establish regional operating practices and partner with product teams to improve documentation and system reliability.

Customer Support Engineer II

The Customer Support Engineer II independently diagnoses and resolves complex issues within the OcientAIQ Unified Data Platform. They act as a technical liaison between customers and Engineering while contributing to onboarding, deployment, and support tooling development.

Technical Support Engineer - Apprentice

You will assist customers by responding to support tickets, troubleshooting technical issues, and collaborating with engineering teams to improve product performance. Additionally, you will participate in an IT apprenticeship program while learning to manage platform data flows and vulnerability processes.

Network Security Support Engineer

Provide advanced support for network and security incidents while leading the implementation of change requests and project tasks. Manage ISP circuits, perform maintenance, and resolve emergency P1/P2 incidents during night shifts.

Developer Support Engineer (London)

Diagnose and resolve complex API and SDK issues while collaborating with engineering teams to fix bugs. Maintain high-quality documentation and provide empathetic, technical support to developers using the Braintrust platform.

Senior DevOps Support Engineer

Independently resolve complex CI/CD, software, and infrastructure issues for enterprise customers while collaborating with engineering teams. Proactively design and implement scalable tools and processes to improve the customer experience and support team efficiency.

Technical Support Engineer

The Technical Support Engineer will manage customer issues from initial symptom to resolution while collaborating with internal engineering and product teams. They are responsible for troubleshooting technical integration issues and contributing to process improvements through documentation and tooling.

Technical Support Engineer – Cloud & Hosting (UK)

The Technical Support Engineer will provide advanced support for cloud-hosted applications and troubleshoot complex infrastructure and database issues. They will collaborate with global teams to resolve escalations and contribute to the maintenance of the knowledge base.

Technical Support Engineer - Remote EMEA

You will resolve complex technical challenges regarding architecture, performance, and security while advocating for customer needs within the product team. Additionally, you will develop internal tools and diagnostics to improve platform scalability and operational excellence.

Technical Support Engineer - Cloud (Remote, GBR)

The role involves acting as a customer liaison to resolve technical issues via various communication channels while documenting bugs and providing actionable recommendations. You will also contribute to the knowledge base and collaborate with internal engineering teams to ensure effective customer support and product integration.

Technical Sales Support Engineer

Provide technical support and high-calibre advice to international clients while conducting field operations such as system installations and product demonstrations. Collaborate with product and engineering teams to refine marine hardware and software solutions based on real-world market feedback.

Customer Support Engineer (Tier 1)

Act as the primary technical resource for resolving configuration and networking challenges while managing a high-velocity ticket queue. Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience.

Senior Technical Support Engineer

Provide high-level technical support and troubleshoot complex product issues while acting as a customer advocate to the product team. Develop and maintain third-party integrations and curate a public knowledge base to enhance the developer experience.

Support Engineer - Tue to Sat

Provide technical support to IT professionals and administrators for the Nerdio platform and Microsoft cloud technologies. Collaborate with customers to ensure successful environment deployments and resolve complex technical incidents.

Senior Technical Support Engineer

You will serve as a technical advisor and frontline champion, resolving complex customer issues by debugging code and coordinating with internal engineering teams. Additionally, you will build tools and automation to improve support workflows and participate in a 24/7 on-call rotation.

Regional Technical Support Engineer

Provide expert technical support to airline and MRO customers regarding wheel and brake systems across Europe. Build and maintain strong customer relationships while ensuring the safety, efficiency, and performance of landing systems.

Technical Support Engineer II

The Technical Support Engineer will resolve customer issues through direct interaction and collaboration with internal engineering and product teams. They are also responsible for creating knowledge articles and participating in on-call rotations to support off-hour operations.

Enterprise Support Engineer

You will advise and handle support requests from enterprise customers while acting as a subject-matter expert for the PlanetScale platform. Additionally, you will identify product gaps and collaborate with engineering and sales teams to prioritize and escalate technical issues.

Support Engineer (AMER - Weekends)

Provide timely support to developers by triaging cases, answering technical questions, and escalating issues to the appropriate teams. Monitor feedback channels and identify opportunities to improve internal support tooling and documentation.

Technical Support Engineer (L2)

Provide advanced technical assistance to resolve complex customer issues across multiple communication channels. Collaborate with engineering and infrastructure teams to troubleshoot critical tickets and contribute to product improvements.

Senior Developer Support Engineer, VPC Deployment

Lead proactive technical onboarding and solution design for strategic enterprise customers, managing complex VPC implementations from discovery to deployment. Collaborate with internal teams to advocate for product enhancements based on real-world deployment friction and customer needs.