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Manage real-time contact center operations by monitoring agent utilization, performance, and service levels to maximize business objectives. Provide leadership with accurate intraday reports and execute countermeasures to balance occupancy and service level goals.
Lead the administration and enhancement of an enterprise analytics platform for Marine Corps cybersecurity operations. Develop secure data pipelines, manage Databricks environments, and create advanced Qlik Sense dashboards for senior leadership.
Design, build, and optimize modern Microsoft Fabric solutions, including scalable ingestion pipelines and lakehouse architectures. Collaborate with client engineers through paired development to implement production-ready data platforms and semantic models.
The intern will support the Baltimore Empower Walk & 5k through sponsorship research, community outreach, and social media execution. They will also provide customer service to event participants and manage communication with past and current teams.
Manage category review calendars and maintain detailed internal reporting to ensure alignment with principals and key accounts. Develop strategic relationships with retailers and distributors while securing prime product placement and buyer approvals for new SKUs.
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Lead the delivery of data platform services by directing AI agents through precise specifications rather than writing code manually. Build and maintain the agentic pipeline and verification machinery to ensure production-ready, self-healing software.
Design and build features for a multi-tenant data platform, focusing on data ingestion, schema management, and performance optimization. Lead the adoption of agentic development by building AI tooling and overseeing AI-generated code quality.
You will optimize SEO content for the Italian iGaming market by managing keyword research, content briefs, and on-page structural improvements. Additionally, you will monitor performance KPIs and collaborate with the content team to ensure an integrated SEO strategy.
The Senior Power BI Analyst develops and maintains dashboards to monitor revenue and accounts receivable data for healthcare clients. They collaborate with stakeholders to transform raw data into business insights and provide ad-hoc analysis to support day-to-day operations.
The Enrollment Specialist facilitates the enrollment of insureds into EVV and facility programs through high-volume inbound and outbound telephone outreach. They are responsible for educating stakeholders, resolving enrollment issues, and maintaining accurate documentation in compliance with HIPAA and program requirements.
Lead the adoption of Microsoft Copilot and Power Platform to streamline business processes and improve productivity. Act as a bridge between business operations and technology to implement AI agents as digital coworkers.
The role is responsible for the accurate and timely processing of monthly sales commissions and the administration of incentive plans. It involves reconciling expenses, building performance dashboards, and analyzing data to help shape future plan designs.
The Senior SOAR Engineer designs and maintains security automations to detect and respond to cyber threats within the Splunk ecosystem. This includes developing playbooks, performing advanced analytics, and mentoring junior engineers to improve incident response capabilities.
You will architect and deploy agentic AI workflows and internal tools to automate business processes across the company. Additionally, you will manage the data platform and integration layer to ensure reliable, secure, and scalable AI-driven productivity.
Manage technical engagements with Mid-Tier MSOs and Telcos to promote Harmonic's Cloud Native vCMTS and PON platforms. Design end-to-end network solutions and collaborate with product teams to align feature requirements with customer business needs.
The role involves building and managing cross-channel lifecycle programs across email and in-app messaging to drive activation, retention, and engagement. You will collaborate with cross-functional teams to optimize customer journeys and ensure scalable operational processes across platforms like Marketo and Pendo.
Develop and maintain full-stack features for a complex web platform focusing on project and resource management. Collaborate with cross-functional teams to translate business requirements into scalable data models and operational interfaces.
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The Global Client Relationship Lead will drive the growth and operational excellence of the global staffing management function by shaping staffing strategies and overseeing day-to-day operations. This role involves fostering collaboration across global teams, managing client and associate relationships, and optimizing staffing processes to meet business goals.
Define and own the product vision and strategy for the claims processing platform while serving as the primary liaison between business stakeholders and the engineering team. Manage the product roadmap, draft detailed business requirements, and ensure the platform meets operational, regulatory, and technical standards.
The role involves monitoring and analyzing marketing funnels and traffic metrics to optimize user conversion and product ROI. Responsibilities include conducting deep data analysis, auditing product funnels, and performing competitor research to generate growth hypotheses.
The role focuses on generating new business leads, converting MQLs to SQLs, and conducting product demonstrations for expansion customers. It involves researching target markets and collaborating with internal teams to drive revenue growth within the Major Accounts division.
Review and validate AI call flows, scripts, and negotiation logic to ensure they align with real-world Brazilian debt collection practices. Advise on compliance risks regarding Brazilian consumer protection rules and LGPD while sharing industry playbooks with the product team.
You will own features and systems end-to-end for the Corporate Insight Agent, from requirements gathering through deployment and iteration. You will also serve as a subject matter expert across the stack, collaborating with product management to shape requirements and drive technical initiatives.
Provide first-line technical and product support to French-speaking B2B customers via email, phone, and ticketing systems. Troubleshoot API errors, analyze system logs, and coordinate with engineering teams to resolve complex issues.
Drive customer growth by sourcing and closing net-new mobile solutions opportunities and partnering with account teams to expand existing accounts. Serve as a subject matter expert on mobile advertising to help enterprise marketers integrate mobile strategies into their broader omnichannel marketing goals.
Act as a technical architect and advocate for strategic customers to optimize their product delivery and user experience using the Fastly platform. This includes post-sales implementation, technical relationship management, and recommending improvements to the customer's technology stack.
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The Senior, Compliance & Monitoring performs essential analysis and review of grant compliance documentation to ensure adherence to federal and state regulations. They collaborate with program teams to resolve compliance issues, prepare detailed reports, and support capacity building through internal controls.
The Program Manager leads cross-functional infrastructure initiatives from intake through delivery, ensuring effective planning, governance, and communication. They coordinate across various technical teams while utilizing AI and automation to streamline PMO activities and reporting.
Lead the end-to-end experience design for consumer-facing grocery products, focusing on personalized journeys and agentic AI interfaces. Collaborate with cross-functional teams to define experience frameworks and codify design principles that drive business growth and customer loyalty.
Lead the end-to-end experience design for consumer-facing grocery products, focusing on personalized journeys and agentic AI interfaces. Collaborate with cross-functional teams to define experience frameworks and codify design principles that drive business growth and customer loyalty.
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